Information Technology Governance and Service Management—Frameworks and Adaptations
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Foreword |
Preface |
Section I - Reviews of IT Governance Research |
Chapter I |
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The Current State of Information Technology Governance Literature |
Chapter II |
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IT Governance-Based IT Strategy and Management—Literature Review and Future Research Directions |
Chapter III |
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IT Governance—A Critical Review of the Literature |
Section II - IT Governance Case Studies |
Chapter IV |
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Adoption and Implementation of IT Governance—Cases from Australian Higher Education |
Chapter V |
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Tailoring COBIT for Public Sector IT Audit—An Australian Case Study |
Chapter VI |
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Comprehensive Architecture Rationalization and Engineering |
Chapter VII |
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A Comparative Case Study of Three Korean Firms—Applying an IT Governance Framework |
Chapter VIII |
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The Impact of ICT Governance within Australian Companies |
Chapter IX |
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Improving ICT Governance—A Radical Restructure Using COBIT and ITIL |
Section III - IT Governance—Its Relationship to Business and Other Frameworks |
Chapter X |
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Managing IT Security Relationships within Enterprise Control Frameworks |
Chapter XI |
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Unexplored Linkages between Corporate Governance and IT Governance—An Evaluation and Call to Research |
Chapter XII |
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I-Fit—Optimizing the Fit between Business and IT |
Chapter XIII |
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Competence of Information Technology Professionals in Internet-Based Ventures |
Chapter XIV |
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The Role of Maturity Models in IT Governance—A Comparison of the Major Models and Their Potential Benefits to the Enterprise |
Chapter XV |
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Governance of Software Development—The Transition to Agile Scenario |
Chapter XVI |
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The Governance Implications When it is Outsourced |
Chapter XVII |
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IT Portfolio Management—A Pragmatic Approach to Implement IT Governance |
Chapter XVIII |
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Applying Organizational Theories to Realize Adaptive IT Governance and Service Management |
Section IV - IT Service Management Frameworks |
Chapter XIX |
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Implementing IT Service Management—Lessons Learned from a University IT Department |
Chapter XX |
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A Model for IT Service Strategy |
Chapter XXI |
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An Overview of Models and Standards of Processes in the SE, SwE, and IS Disciplines |
Chapter XXII |
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Perspectives of IT—Service Quality Management—A Concept for Life Cycle Based Quality Management of IT-Services |
Chapter XXIII |
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Measuring Return on Investment from Implementing ITIL—A Review of the Literature |
Chapter XXIV |
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Integrated Product Life Cycle Management for Software—CMMI, SPICE, and ISO/IEC 20000 |
Compilation of References
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