Home :: Contact/FAQ/HOW TO BUY :: Science & Engineering Books :: Business Books :: IT Books :: Search Book :: Promotion & Best Sellers :: Free Download

IT Performance Management

by Peter Wiggers, Henk Kok and Maritha de Boer-de Wit

2004 (305 pages)

ISBN:9780750659260

Taking an approach based on the flow of money and related management objectives, this book addresses the way organizations should balance the demand and supply of IT, optimizing the cost and maximizing the business value of IT.

Purchase Printed Book at Amazon below:

Purchase PDF EBook (Cheaper Option) by clicking below:

IT Performance Management
Computer Weekly Professional Series
Foreword
Chapter 1	-	Introduction and Framework
Chapter 2	-	What is IT Performance Management About?
Chapter 3	-	IT Service and IT Service Provisioning
Chapter 4	-	Managing the Cost of IT
Chapter 5	-	Measuring the Added Value of IT
Chapter 6	-	Managing the IT Portfolio
Chapter 7	-	The Market Place for IT Services
Chapter 8	-	Sourcing IT and Managing a Mixed IT Portfolio
Chapter 9	-	Organizing the Demand and Supply of IT
Chapter 10	-	Illustrating the IT Value Perception Model
Chapter 11	-	Back to Business
Appendix A	-	Glossary of Terms
Appendix B	-	Bibliography and Reading List