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IT Success!—Towards a New Model for Information Technology

IT Success: Towards a New Model for Information Technology

by Michael Gentle

2007 (182 pages)

ISBN:9780470724019

Using real-world examples and a case study, this book proposes a new model for IT in which the traditional client/vendor relationship is replaced by a shared risk/reward partnership geared towards workable results over time.

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IT Success!—Towards a New Model for Information Technology
Introduction
Abbreviations
Part I - Blinded By Specs
Chapter 1	-	In Search of Excellence the Fundamentals
Chapter 2	-	IT 101 — The Basics for Non-Specialists
Chapter 3	-	The Flaws of the Traditional Model
Part II - Building a New Business Model for It
Chapter 4	-	Managing Demand
Chapter 5	-	Managing Supply
Chapter 6	-	Monitoring Costs and Benefits
Chapter 7	-	Financials
Part III - The New Model In Practice
Chapter 8	-	Players, Roles and Responsibilities
Chapter 9	-	Getting Started
Chapter 10	-	Case Study