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Defining IT Success Through The Service Catalog—A Practical Guide, Second Edition

Defining IT Success Through The Service Catalog: A Practical Guide, Second Edition

by Troy DuMoulin, Rodrigo Flores and Bill Fine

2008 (146 pages)

ISBN:9780981081106

Written by industry experts and using real case studies, this valuable text takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and provides steps for a successful implementation within any organization.

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Defining IT Success Through The Service Catalog—A Practical Guide, Second Edition
Preface
Chapter 1	-	Why Service Catalogs?
Chapter 2	-	IT Services
Chapter 3	-	Service Offerings, Agreements & Service Requests
Chapter 4	-	Implementing ITSM
Chapter 5	-	Defining The Business-Focused Service Catalog
Chapter 6	-	A Step-By-Step Approach To IT Success
Chapter 7	-	Service Catalog Tools
Chapter 8	-	Guide to Supplemental Material