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The Business Value of IT—Managing Risks, Optimizing Performance and Measuring Results

The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results

by Michael D. Harris, David E. Herron and Stasia Iwanicki

2008 (294 pages)

ISBN:9781420064742

Placing sharp technical focus on the techniques, methods, and processes used to identify and to assess risks, this book examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program.

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The Business Value of IT—Managing Risks, Optimizing Performance and Measuring Results
Foreword
Preface
Introduction
List of Commonly Used Acronyms
Part I - What Does IT Contribute to the Business?
Chapter 1	-	What Should the Business Expect from IT?
Chapter 2	-	How Do I Measure the Value of IT?
Chapter 3	-	How Much IT is Enough?
Chapter 4	-	Am I Paying Too Much for IT?
Part II - Why Should We Care About IT Governance?
Chapter 5	-	Who Governs IT?
Chapter 6	-	What Models Should IT Use?
Chapter 7	-	Are We Outsourcing Effectively?
Chapter 8	-	What Tools Should IT Use?
Part III - Why Should We Measure IT Performance?
Chapter 9	-	How Do I Measure IT Performance?
Chapter 10	-	Is IT Operating Effectively?
Chapter 11	-	Where Are We in Relation to Industry Peers?
Chapter 12	-	How Can We Do IT Better?
Part IV - How Should We Change?
Chapter 13	-	How Can We Manage IT Changes?
Chapter 14	-	How Should IT Manage Risk?
Chapter 15	-	How Should IT Manage Its People?
Chapter 16	-	What Should IT Expect From the Business?