Home :: Contact/FAQ/HOW TO BUY :: Science & Engineering Books :: Business Books :: IT Books :: Search Book :: Promotion & Best Sellers :: Free Download

Implementing ITIL Change and Release Management

by Larry Klosterboer

2009 (241 pages)

ISBN:9780138150419

Offering in-depth coverage of the crucial issues every implementer will face, this practical book will help you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment.

Purchase Printed Book at Amazon below:

Purchase PDF EBook (Cheaper Option) by clicking below:

Implementing ITIL Change and Release Management
Acknowledgments
About the Author
Part I - Planning
Chapter 1	-	Change and Release Management: Better Together
Chapter 2	-	Discovering and Managing Requirements
Chapter 3	-	Defining Change and Release Management Processes
Chapter 4	-	Building Logical Work Flows
Chapter 5	-	Completing the Implementation Plan
Part II - Implementing
Chapter 6	-	Choosing the Tools
Chapter 7	-	Migrating or Consolidating Data
Chapter 8	-	Bringing the Process to Life
Chapter 9	-	Choosing and Running a Pilot
Chapter 10	-	Moving from Pilot to Production
Part III - Operational Issues
Chapter 11	-	The Forward Schedule of Change
Chapter 12	-	Building the Definitive Media Library
Chapter 13	-	Defining Release Packages
Chapter 14	-	Auditing and Compliance Management
Part IV - Reaping the Benefits
Chapter 15	-	Business Impact Analysis
Chapter 16	-	Reports and Service Levels
Chapter 17	-	Linking to Other Processes