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Measuring the Impact of Knowledge Management

 

 

Measuring the Impact of Knowledge Management

by American Productivity & Quality Center 

2003 (128 pages)

ISBN:1928593984

This report details APQC's benchmarking study on knowledge management, focused on the critical missing link necessary to sustain and justify knowledge management efforts.

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Measuring the Impact of Knowledge Management

 

Executive Summary

Study Findings

Chapter 1

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The Knowledge Management Program—Structure, Investment, and ROI

Chapter 2

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Measuring Knowledge Management Programs and Activities

Chapter 3

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Making the Business Case for Knowledge Management

Chapter 4

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Building Knowledge Management Measures that Link and Leverage

 

Chapter 5

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Looking Forward

Partner Case Studies

Caterpillar

Ford Motor Company

Halliburton Energy Services

International Business Machines (IBM)

Schlumberger

Glossary of Terms