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Executive's Guide to Knowledge Management—The Last Competitive Advantage

Executive's Guide to Knowledge Management: The Last Competitive Advantage

by James J. Stapleton

2003 (236 pages)

ISBN:0471229253

Provides executives with the tools necessary to transform a wide variety of opinions and data into applicable business knowledge in order to remain successful.

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Executive's Guide to Knowledge Management—The Last Competitive Advantage
Preface
Chapter 1	-	Infomentality
Chapter 2	-	InfoGoals
Chapter 3	-	Building Knowledge
Chapter 4	-	Intelligence Gathering
Chapter 5	-	Competitor Information
Chapter 6	-	Customer Relations
Chapter 7	-	Referral Source Information
Chapter 8	-	Infoplan
Conclusion
Appendix A	-	Information Associations
Appendix B	-	Sources of Information and Analyses