Knowledge Management, Business Intelligence, and Content Management—The IT Practitioner’s Guide

Knowledge Management, Business Intelligence, and Content Management—The IT Practitioner’s Guide

Preface

Information Intelligence

Chapter 1

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The New Intelligence—The Birth of the Knowledge Management Industry

Chapter 2

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Knowledge Management Transfer Strategies

Chapter 3

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Knowledge-Engineering Techniques

Chapter 4

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Innovation Management

Chapter 5

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Data Management

Chapter 6

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Content Management

Chapter 7

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Business Intelligence

Chapter 8

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Auditing Knowledge Management

Chapter 9

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Project Management Techniques

Appendix A

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Lessons Learned Form

Appendix B

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Metrics Guide for Knowledge Management Initiatives

Appendix C

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Web Resources

Appendix D

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Selecting a Content Management System Checklist

Appendix E

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Checklist for Managing Online Content

Appendix F

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Checklist for KM Professional Services

Appendix G

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Knowledge Management Capacity Checklist

Appendix H

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Knowledge and Information Management Competencies

Appendix I

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Knowledge Discovery Techniques

Appendix J

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Selecting and Integrating A Metadata Repository

Appendix K

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Sample Use Cases

Appendix L

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Community of Practice—A Practitioner’s Guide

Appendix M

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Requirements Analysis Matrix