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SugarCRM for Dummies

by Karen S. Fredricks

2009 (346 pages)

ISBN:9780470384626

Helping you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day, this book will show you how to take advantage of this open source CRM application to boost your sales and please your customers.

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SugarCRM for Dummies
Introduction
Part I - Adding Sugar to Your Life
Chapter 1	-	Adding Sugar to Your Life
Chapter 2	-	Acquiring a Sweet Tooth
Chapter 3	-	Finding Your Way Around Sugar
Chapter 4	-	Working with Accounts, Contacts, and Leads
Part II - Cooking with Sugar
Chapter 5	-	Keeping Track of the Sweet Things in Life
Chapter 6	-	Creating a Project Isn’t a Major Project
Chapter 7	-	Working with Opportunities
Chapter 8	-	Working with Documents
Chapter 9	-	Watching Your Sugar Content
Part III - A Spoonful of Sugar Keeps Your Customers Happy
Chapter 10	-	Adding a Bit of Case Management
Chapter 11	-	Keeping Bugs Out of the Sugar Bowl
Part IV - Sharing the Sugar Bowl
Chapter 12	-	Adding Sugar to Your E-mail
Chapter 13	-	Campaigning Doesn’t Just Occur in an Election Year
Part V - Working with Extra-Strength Sugar
Chapter 14	-	Sweetening the Deal
Chapter 15	-	Adding an Extra Lump of Sugar
Chapter 16	-	The Administrator’s Recipe Book
Part VI - The Part of Tens
Chapter 17	-	Ten Reasons to Upgrade to the Professional or Enterprise Version
Chapter 18	-	Ten Ways to Make Your Life Even Sweeter
Chapter 19	-	Ten Ways to Become a Master Sugar Chef