KuTenk 2000 - ITOT110115-E-Mail Rules—A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communications

by Nancy Flynn and Randolph Kahn 

2003 (270 pages)

ISBN:0814471889

Does your organization have a practical system for handling everything that enters—and leaves—its computers? This complete toolkit features 37 clear, accessible rules covering proper use, content management, back-up systems, and employee training.

E-Mail Rules—A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communications

Preface

Part 1 - The Case for E-Mail Management

Chapter 1

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Introduction

Chapter 2

-

Real-World Legal Issues

Chapter 3

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E-Mail Ownership and Cybertheft

Part 2 - Designing and Implementing Effective E-Mail Policies

Chapter 4

-

Why Implement E-Mail Policies?

Chapter 5

-

E-Mail Privacy

Chapter 6

-

E-Mail Content

Chapter 7

-

Netiquette

Chapter 8

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Special Netiquette Considerations for Managers

Chapter 9

-

LISTSERV Policy

Chapter 10

-

Corporate Road Warriors

Chapter 11

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Failure to Establish or Enforce Policy

Part 3 - Retaining E-Mail Business Records

Chapter 12

-

Retaining Business Records—The Legal Foundation for E-Mail Management

Chapter 13

-

E-Mail Business Record Retention

Chapter 14

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Developing Retention Rules

Chapter 15

-

SEC and NASD Regulations

Chapter 16

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Record Retention Versus Backup Tapes or Stored E-Mail

Chapter 17

-

Software Solutions

Chapter 18

-

Outsourcing E-Mail Storage and Retention

Chapter 19

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Educating Employees About E-Mail Retention

Part 4 - E-Mail Business Records as Legal Evidence

Chapter 20

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E-Mail Business Records as Legal Evidence

Chapter 21

-

Records Management

Chapter 22

-

E-Mail Discovery

Chapter 23

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Destruction of Evidence

Chapter 24

-

Discovery Rules for Employees

Chapter 25

-

Creating an E-Discovery Response Strategy

Part 5 - E-Mail Security

Chapter 26

-

E-Mail Security

Chapter 27

-

Physical and Network Security

Chapter 28

-

Content Security—Inbound

Chapter 29

-

Content Security—Outbound

Chapter 30

-

E-Mail System Security

Chapter 31

-

Spam

Part 6 - Mixed Messages: Managing Alternative Communications Technologies

Chapter 32

-

Instant Messaging

Chapter 33

-

Other Communications Technologies

Chapter 34

-

Peer-to-Peer File Networking Technology

Chapter 35

-

E-Mail Variations

Part 7 - Employee Education

Chapter 36

-

Training Is Key to E-Risk Management Success

Chapter 37

-

Instilling a Sense of Ownership in Employees

Notes

Appendix A

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Sample Rules

Appendix B

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Sample E-Mail Policies

Appendix C

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Resources and Expert Sources

Appendix D

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Glossary of E-Mail, Legal, and Technical Terms

Appendix E