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Business Process Management. Business Process Outsourcing. Process Improvement. Accelerating Process Improvement Methodology (APIM) Toolkit. CMMI Maturity Levels. Organizational Change.

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Business Process Management. Business Process Outsourcing. Process Improvement. Accelerating Process Improvement Methodology (APIM) Toolkit. CMMI Maturity Levels. Organizational Change.


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Business Process Management, Business Process Outsourcing, Process Improvement, Creating the Value Managed Enterprise
CMMI Maturity Levels, Organizational Change, Accelerating Process Improvement Methodology (APIM) Toolkit, Business Process Strategies, Business Process Outsourcing Contract, Transformational Outsourcing, BPO Vendor Selection, Managing the Buyer–Vendor Relationship

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No Book Title Authors Link
1 Business Process Management—Practical Guidelines to Successful Implementations, Second Edition John Jeston and Johan Nelis 
2 Accelerating Process Improvement Using Agile Techniques  Deb Jacobs  Link
3 Business Process Management and the Balanced Scorecard—Using Processes as Strategic Drivers Ralph F. Smith  Link
4 Business Process Management Applied—Creating the Value Managed Enterprise Charles Poirier and Ian Walker  Link
5 Business Process Management American Productivity & Quality Center  Link
6 Business Process Outsourcing—Process, Strategies, and Contracts, Second Edition John K. Halvey and Barbara M. Melby  Link
7 Business Process Outsourcing—The Competitive Advantage  Rick L. Click  Link
8 CFO Insights—Achieving High Performance Through Finance Business Process Outsourcing  Stewart Clements, Michael Donnellan and Cedric Read  Link
9 Process Improvement  Team Publications  Link