Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work | by Susan H. Shearouse | 2011 | ISBN: 9780814417119. Conflict Management Ebook. Five Levels of Conflict. How to Manage Your Own Anger

July 27th, 2011 | by kutenk |

Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work
by Susan H. Shearouse
2011 (273 pages)
ISBN:9780814417119
Incorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
Conflict 101—A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work
Part I – Introduction

Chapter 1 – The Joy of Conflict

Overview
Conflict Defined
Conflict in the Workplace
Drawing from My Own Experience
How We Think About Conflict
Overview of the Book

Chapter 2 – What Gets in Our Way?

Overview
Fear as a Stumbling Block
Blame as a Stumbling Block
Assumptions as Stumbling Blocks
Habits as Stumbling Blocks
Part II – Understanding the Dynamics of Conflict

Chapter 3 – What We Need: The Satisfaction Triangle

Overview
Substance Satisfaction
Process Satisfaction
Emotional Satisfaction

Chapter 4 – Where We are: Levels of Conflict

Overview
The Five Levels of Conflict
Strategies for Each Conflict Level

Chapter 5 – How We Respond: Approaches to Conflict

Overview
Avoiding
Accommodating
Directing
Compromising
Collaborating

Chapter 6 – Who We are: Cultural Considerations

Overview
Culture Defined
Five Dimensions of Cultural Difference
Power and Culture

Chapter 7 – What We are Arguing About Matters: Sources of Conflict

Overview
Information
Interests
Structural Conflicts
Values
Relationships
Part III – Keys to Resolving Conflict

Chapter 8 – Building Trust

The Components of Trust
How to Wreck Trust
How to Build Trust
How to Rebuild Trust

Chapter 9 – Apology and Forgiveness

Apology Offered
Forgiveness Granted

Chapter 10 – Rethinking Anger

Overview
The Physiology of Emotions
How to Manage Your Own Anger
How to Respond to Someone Else’s Anger
Understand Your Own Responses
Anger and Violence in the Workplace

Chapter 11 – A Sense of Humor

Keeping Things in Perspective
As Simple as a Smile
Cautions on the Use of Humor

Chapter 12 – Time

Patience Is a Virtue
Time to Process Feedback
Time as a Face-Saving Tool
Time to Check It Out
The Right Time
Part IV – Putting It All Together

Chapter 13 – Reaching Agreement: A Solution-Seeking Model

Overview
A Four-Step Process
Prepare
Discover
Consider
Commit

Chapter 14 – Listening Is the Place to Start

What Keeps Us from Listening?
The Three C’s: Calm. Courage. Curiosity.
What Are You Listening For?
The Listener’s Tools

Chapter 15 – Saying What Needs to Be Said

Know Yourself First
Frame the Situation Accurately
Speak to Be Heard
More Powerful Persuasion
What to Avoid When You Are Talking

Chapter 16 – The Challenge of Electronic Text Communication

Overview
The Good, the Bad, and the Ugly
When Not to Use Electronic Communication
How to Write an E-Mail
A Word About Social Networking (Facebook and Twitter)
Bibliography

Get It Now by clicking below:




 Get Book Now

Browse Below for 3000+ more Business Resources & Conflict Management References:

Science & Engineering Books
Computer Books


Business & Management Books

Did you like this? Share it:

Related posts:

  1. The Manager’s Answer Book: Practical Answers to More Than 200 Questions Every Manager Asks | by Susan Benjamin | ISBN: 9781402210532. Management Books. Attributes of a Great Manager. Key Management Issues and Solutions.
  2. The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships | by Nora Doherty and Marcelas Guyler | ISBN: 9780749450199. Conflict Management Skills. Mediation Skills. THE SIX-STEP MODEL OF MEDIATION. INTERPERSONAL CONFLICT STYLES AND TACTICS
  3. The Five Percent: Finding Solutions to Seemingly Impossible Conflicts | by Peter T. Coleman | 2011 | ISBN: 9781586489212. Conflict Management Books. International Center for Cooperation and Conflict Resolution (ICCCR).
  4. Becoming a Manager | by Perry McIntosh and Richard Luecke | 2011 | ISBN: 9780761214816. Management Ebook. How to Develop Your Management Skills.
  5. How to Instantly Resolve Any Personality Conflict. Three‐Phase Approach Strategy for Conflict Management and Conflict Resolution.
  6. Simply A Great Manager: The 15 Fundamentals Of Being A Successful Manager | by Michael Hoyle and Peter Newman | ISBN: 9781904879763. 15 Virtues of Great Managers. How to Manage Yourself to Improve Yourself. How to Handle Uncooperative Staff. How to Manage Your Boss.
  7. How to Win Any Argument: Without Raising Your Voice, Losing Your Cool, or Coming to Blows, Revised Edition | by Robert Mayer | 2011 | ISBN: 9781601631817. Conflict Management Ebook. Mediation, Arbitration, and Collaborative Dispute Resolution.
  8. The Anatomy of Peace: Resolving The Heart Of Conflict | by The Arbinger Institute | ISBN: 9781576755846. A Strategy of Peace. Peace in Wartime
  9. 101 Project Management Problems and How to Solve Them: Practical Advice for Handling Real-World Project Challenges | by Tom Kendrick | 2011 | ISBN: 9780814415573. Project Management Ebook.
  10. Conflict Management Books. Getting to Resolution: Turning Conflict Into Collaboration, Second Edition | by Stewart Levine | 2009 | ISBN: 9781576757710. Conflict Resolution Techniques. Resolution Facilitation Tutorial. Principles of Resolutionary Thinking.
  11. Manager Redefined: The Competitive Advantage in the Middle of Your Organization | by Thomas O. Davenport and Stephen D. Harding | 2010 | ISBN: 9780470627723. Business Management Ebook. Manager Performance Model.
  12. Business Confidential: Lessons for Corporate Success from Inside the CIA | by Peter Earnest and Maryann Karinch | 2011 | ISBN: 9780814414484. Download Business Management PDF EBook. How to Manage Imperfect Information.
  13. Financial Risk Manager Handbook plus Test Bank: FRM Part I/Part II, Sixth Edition | by Philippe Jorion | 2011 | ISBN: 9780470904015. Financial Management Ebook. Market Risk Management. Credit Risk Management. Investment Risk Management
  14. Win at Work!: The Everybody Wins Approach to Confliction Resolution | by Diane L. Katz | 2010 | ISBN: 9780470599174. Conflict Management Style Questionnaire. Eight Key Questions for Handling Conflict at Work.
  15. CIO Best Practices: Enabling Strategic Value With Information Technology, Second Edition | by Joe Stenzel | 2011 | ISBN: 9780470635407. Strategic IT Management Ebook. FOUR TECHNOLOGIES ENABLE RESPONSIVE BUSINESS PROCESSES. How to Measure and Manage Customer Value and Customer Profitability
  16. The Awakening Course: The Secret to Solving All Problems | by Joe Vitale | 2011 | ISBN: 9780470888032. Personal Development Books. The Key to a Lasting, Intimate Relationship. Five Attractor Factor Steps to Money Problems.
  17. The Leading-Edge Manager’s Guide to Success: Strategies and Better Practices | by David Parmenter | 2011 | ISBN: 9780470920435. Management Success Book. List of Success Factors. 360 Degree Feedback Questionnaire
  18. Surviving the Toxic Workplace: Protect Yourself Against Co-workers, Bosses, and Work Environments That Poison Your Day | by Linda Durré | 2010 | ISBN: 9780071664677. How to Heal Yourself After a Confrontation. Anger Management
  19. Sales Chaos: Using Agility Selling to Think and Sell Differently | by Tim Ohai and Brian Lambert | 2011 | ISBN: 9780470886014. Sales Management Ebook. EFFECTIVE CONSULTATIVE SELLING. The Agility Selling Methodology. The Four Habits of Agile Sellers. The Six Buyer Expectations and How to Manage Them
  20. CBAP/CCBA: Certified Business Analysis Study Guide | by Susan Weese and Terri Wagner | 2011 | ISBN: 9780470932902. Business Analysis Books. BABOK® Guide. Business Analysis Planning and Monitoring. Essential Skills of Effective Business Analysts. Business Analysis Techniques.
  21. The Complete New Manager: Essential Tips and Techniques for Managers | by John H. Zenger (ed) | 2010 | ISBN: 9780071744478. Management Ebook.
  22. Project Team Dynamics: Enhancing Performance, Improving Results | by Lisa DiTullio | 2010 | ISBN: 9781567262902. How Corporate Culture Drives Behaviors. How to Manage Team Conflict.
  23. Managing Thought: Think Differently. Think Powerfully. Achieve New Levels of Success | by Mary J. Lore | 2010 | ISBN: 9780071703413. How to Manage Thought Process. Danger of Destructive and Diseased Thoughts. How to Shape Thought Powerfully
  24. Program Management for Improved Business Results | by Dragan Z. Milosevic, Russ J. Martinelli and James M. Waddell | ISBN: 9780471783541. Program Management Ebook. Program Management Metrics and Tools. Program Manager Core Competencies
  25. The One-Page Project Manager for Execution: Drive Strategy & Solve Problems with a Single Sheet of Paper | by Clark A. Campbell and Mike Collins | 2010 | ISBN: 9780470499337. OPPM/A3 for ISO 9000. Project Management Office and Execution.
  26. Executive’s Guide to Solvency II | by David Buckham, Jason Wahl and Stuart Rose | 2011 | ISBN: 9780470545720. Financial Management Ebook. KEY TO A SUCCESSFUL SOLVENCY II PROJECT.
  27. Understanding Signal Integrity | by Stephen C. Thierauf | 2011 | ISBN: 9781596939813. Signal Processing Ebook. Printed Circuit Board Construction. Common Signal Integrity Problems.
  28. The Marketing Strategy Desktop Guide, Second Edition | by Norton Paley | ISBN: 9781854184900. How to Manage Your Competitor Intelligence. Successful Marketing Research Techniques. How to Manage Your Strategic Marketing Plans. How to Manage Your Product Strategy. Guidelines for Successful Sales Promotion
  29. The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals, Second Edition | by Shawn Smith and Rebecca Mazin | 2011 | ISBN: 9780814417171. Human Resources Management Ebook. Performance Management System. How Do I Fire an Employee Legally and Humanely?
  30. American Ways: A Cultural Guide to the United States, Third Edition | by Gary Althen and Janet Bennett | 2011 | ISBN: 9780984247172. Culture Management Ebook. Coping with Cultural Differences.
  31. Succeeding in the Project Management Jungle: How to Manage the People Side of Projects | by Doug Russell | 2011 | ISBN: 9780814416150. Project Management Books. Seven Characteristics of Successful Projects.
  32. The Rise of the Global Nomad: How to Manage the New Professional in Order to Gain Recovery and Maximize Future Growth | by Jim Matthewman | 2011 | ISBN: 9780749460150. Professional Development Book. New Management Framework. New Workforce Management.
  33. Think Smart, Work Smarter: A Practical Guide to Solving Problems Faster, Making Better Decisions, and Improving Your Effectiveness Through Thinking Smarter | by Tremaine Du Preez | 2011 | ISBN: 9789814302678. Work Management Book. Personal Thinking Tools. Visual Tools for Problem Solving.
  34. The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More! | by Marsha Collier | 2011 | ISBN: 9780470637708. Customer Service Management Ebook
  35. How to Be an Even Better Manager: A Complete A–Z of Proven Techniques & Essential Skills, Seventh Edition | by Michael Armstrong | ISBN: 9780749451639. DEVELOPING MANAGERIAL EFFECTIVENESS. How to Develop People. How to Manage Strategically.
  36. Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam | by Katrina B. Pugh | 2011 | ISBN: 9780470876817. Knowledge Management Book.
  37. The Mindful International Manager: How to Work Effectively Across Cultures | by Jeremy Comfort and Peter Franklin | 2011 | ISBN: 9780749461973. Business Management Book. How to Change Organizational Structure. How to Balance Transparency and Harmony.
  38. The Finite Element Method in Engineering, Fifth Edition | by Singiresu S. Rao | 2011 | ISBN: 9781856176613. Mechanical Engineering Books. Interpolation Models. Application to Heat Transfer Problems. Application to Fluid Mechanics Problems. Applications of Quasi-Harmonic Equations.
  39. Foreign Currency Financial Reporting from Euros to Yen to Yuan: A Guide to Fundamental Concepts and Practical Applications | by Robert Rowan | 2011 | ISBN: 9781118024423. Forex Management Ebook. Foreign Currency and Exchange Rates.
  40. The 2011 Pfeiffer Annual: Consulting | by Elaine Biech | 2011 | ISBN: 9780470592373. Consulting Management Ebook. How to Enhance Global Team Effectiveness. Competing Values Framework. Competitive Intelligence Scale for Organizations (CISO).

Tags:

You must be logged in to post a comment.