Dunn & Haimann’s Healthcare Management, Ninth Edition | by Rose T. Dunn | 2010 | ISBN: 9781567933581. Healthcare Management Ebooks. Legal Aspects of the Healthcare. Six Sigma versus Lean versus Kaizen. Mentoring, Skill Building, and Succession Planning

Dunn & Haimann’s Healthcare Management, Ninth Edition
by Rose T. Dunn
2010 (752 pages)
ISBN:9781567933581
Including new tools and templates as well as updated charts and figures, this handy guide will help readers gain the skills they need to motivate their teams to meet increasing demands.
Dunn & Haimann’s Healthcare Management, Ninth Edition
Preface
Part I – Stepping into Management
Chapter 1 – The Supervisor’s Job, Roles, Functions, and Authority
Overview
The Healthcare Perspective
The Demands of the Supervisory Position
The Managerial Aspects of the Supervisory Position
The Meaning of Management
Managerial Skills and Technical Skills
Managerial Functions and Authority
Expect Surprises
Benefits of Better Management
Summary
Notes
Additional Readings

Chapter 2 – The Theories and History of Management
Overview
Industrial Revolution (1700S-1800S)
Classical School (1800S-1950S)
Human Relations Movement (1930-Present)
Human Resources School (1950-Present)
Contemporary Management Theories (1940S-Present)
Summary
Additional Readings

Part II – Connective Processes
Chapter 3 – Decision Making
Overview
Programmed and Non-Programmed Decisions
The Importance of Decision-Making Skills
Summary
Additional Readings

Chapter 4 – Coordinating Organizational Activities
Overview
The Meaning of Coordination
Coordination and Cooperation
Difficulties in Attaining Coordination
Coordination and Managerial Functions
Coordination and Decision Making
Coordination and Communication
Dimensions of Coordination
Summary
Additional Readings

Chapter 5 – Communicating
Overview
The Nature of Communication
Communication Network
Formal Channels
Communication Media
The Manager’s Role in Communication
Barriers to Communication
Overcoming Barriers to Improve Communication Effectiveness
The Grapevine: The Informal Communication Network
Summary
Additional Readings
Appendix 5.1: Poorly Written Memo
Well-Written Memo
Appendix 5.2: Guidance for Better Communication
Language

Chapter 6 – Legal Aspects of the Healthcare Setting
Overview
Liability
Personnel-Related Regulations
Summary
Notes
Additional Reading

Part III – Planning
Chapter 7 – Managerial Planning
Overview
The Nature of Planning
Forecasting Future Trends
Supervisory Forecasts
Benefits of Planning
The Strategic Planning Process
The Use of Objectives in Planning
Monitoring the Effectiveness of the Strategic Plan
Summary
Notes
Additional Readings
Appendix 7.1
Appendix 7.2

Chapter 8 – Tactical Considerations in Planning
Overview
The Supervisor as a Change Agent
Planning Strategies
Summary
Additional Readings
Appendix 8.1: Space Planning Tools

Chapter 9 – Planning Tools
Overview
Policies
Procedures
Methods
Rules
Work Simplification
Organizational Manuals
Programs and Projects
Budgets
Summary
Appendix 9.1: Policy and Procedure Template
Appendix 9.2: Work Simplification

Chapter 10 – Time Management Techniques
Overview
Use of Time
Time-Use Chart
Managing the Employees’ Time
Summary
Additional Readings

Part IV – Organizing
Chapter 11 – Fundamental Concepts of Organizing
Overview
Formal Organization Theory
Authority and Span of Control
Authority
Line and Staff
Span of Management
Summary
Note
Additional Reading

Chapter 12 – Division of Work and Departmentalization
Overview
Division of Work or Job Specialization
Departmentalization
Organizing at the Supervisory Level
Departmental Organizational Structure
Organization and Personnel
Organizational Design
Organizational Charts
Summary
Notes

Chapter 13 – Delegation of Authority
Overview
The Meaning of Delegation
The Scalar Chain (Chain of Command)
Unity of Command
The Process of Delegation
Availability of Trained Subordinates
Selecting a Backup
Recognition
Equality of the Three Essential Parts
Centralization-Decentralization Continuum
Achieving Delegation of Authority
Organizational Maturity
Delegation and General Supervision
Advantages and Disadvantages of Delegation
Summary
Note
Additional Readings

Chapter 14 – Process of Reorganization and Tools to Improve the Process
Overview
Reorganization Concepts and Tools
Reorganization Vocabulary
The Supervisor’s Role in Quality Management
What is Quality?
An Example of Six Sigma
Six Sigma versus Lean versus Kaizen
Reengineering
Downsizing and Rightsizing
Recentralization of Authority
Summary
Notes
Additional Readings

Chapter 15 – Committees as Organizational Tools
Overview
The Nature of Committees
Functions of Committees
Benefits of Committees
Disadvantages of Committees
The Effective Operation of a Committee
The Committee Meeting
Summary
Additional Readings

Chapter 16 – The Informal Organization
Overview
The Genesis of the Informal Group
Benefits Derived from Groups
The Informal Organization
Summary
Additional Reading

Part V – Staffing—Human Resources Management
Chapter 17 – The Staffing Process
Overview
The Staffing Function and the Human Resources Department
Staffing and Legal Implications
Functional Authority and the Human Resources Department
The Supervisor’s Staffing Function
The Organizing Side of Staffing
Summary

Chapter 18 – The Selection Process
Overview
Interviews
The Employment Interview
Evaluating the Applicant
Testing the Applicant
Diversity
Making the Decision
Summary
Additional Reading

Chapter 19 – Performance Appraisals and Position Changes
Overview
The Performance Appraisal System
Performance Appraisal Methods
Performance Appraisal Purposes
Mentoring, Skill Building, and Succession Planning
Timing of Appraisals
Who is the Appraiser?
Performance Rating
Preparing for the Interview
The Appraisal Interview
Proper Wages, Salaries, and Benefits
Promotion
Summary
Notes
Additional Readings

Part VI – Influencing
Chapter 20 – Giving Directives and Managing Change
Overview
Characteristics of Good Directives
Directing Techniques
Explaining Directives
General Supervision Compared with No Supervision
Team Management
Change and Influencing
Summary
Additional Readings
Appendix 20.1: Code of Ethics: Guide to Ethical Behavior for the Staff of Anytown Hospital

Chapter 21 – Leadership
Overview
Leadership Theories
Leadership Roles
Leadership Style
Energizing Staff
Diversity
Social Responsibility
Summary
Additional Readings

Chapter 22 – Motivation
Overview
Theories of Motivation
Model of Motivational Processes
Perceptions, Values, and Attitudes
Modifying Motivational Techniques
Working with the Generations and Diversity
Summary
Note
Additional Reading
Appendix 22.1: “One More Time: How Do You Motivate Employees?”
“Motivating” with KITA
Hygiene vs. Motivators
Appendix 22.2: Principles of Vertical Job: Loading Principal Motivators Involved
Steps to Job Enrichment
Concluding Note

Chapter 23 – Morale
Overview
The Nature of Morale
The Level of Morale
Factors Influencing Morale
The Supervisor’s Role
The Effects of Morale
Assessing Current Morale
Summary
Additional Readings
Appendix 23.1: Sample Flex-Time Policy
Appendix 23.2: University of Texas Medical Branch Telecommuting Agreement
Appendix 23.3: How to Identify and Deal with “Whining Cry Baby (WCB) Syndrome”
WCB Attributes
Why Do WCBs Exist?
How to Effectively Deal with WCBs
Closing Comments

Chapter 24 – Discipline
Overview
Organizational Discipline
When Discipline is Warranted
The Supervisor’s Dilemma
The “Red-Hot Stove” Approach
Discipline without Punishment
Right of Appeal
Summary
Note

Part VII – Controlling
Chapter 25 – Fundamentals of Control and the Controlling Function
Overview
The Nature of Control
Human Reactions to Control
The Supervisor and Control
Anticipatory Aspect of Control
Control Systems
The Feedback Model of Control
The Closeness of Control
Basic Requirements of a Control System
The Supervisor’s Role in the Control Function
Benchmarking
Summary
Additional Readings

Chapter 26 – Budgetary and other Control Techniques
Overview
The Nature of Budgeting and Budgetary Control
The Supervisor’s Concern about Budgeting
Numerical Terms in Budgeting
Making the Budget
Participation in Traditional Budgeting
Budgeting Approaches
Types of Budgets
Preparing the Budget
Other Budget Considerations
Additional Controls
Summary
Notes
Additional Reading

Part VIII – Labor Relations
Chapter 27 – The Labor Union and the Supervisor
Overview
The Nuances of Unions
Unionization and Labor Negotiations
The Supervisor and the Shop Steward
Employee-Friendly Legislation
Summary
Additional Readings

Chapter 28 – Handling Grievances
Overview
The Shop Steward’s Role
The Supervisor’s Role
Nonunionized Organizations
Summary

Chapter 29 – Emerging Influences in Healthcare
The Force of Change
Changing Occupations
Changing Consumers and Satisfaction
Changing Technology and Medicine
Changing Economics
Changing Policies and Regulations
Changing Staff Issues
Changing Communication Methods
Changing Our Cost Structure through Collaboration to Achieve Quality
A Final Word
Appendix 29.1: First-Time Management Blunders

Glossary
References

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