Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition | by Robert D. Galliers and Dorothy E. Leidner (eds) | ISBN: 9780750656191. Strategic Information Systems. Information Systems Planning Process. Information Systems–Business Strategy Alignment

March 4, 2010 by kutenk
Filed under: Business Books, Computer Books 

Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition

by Robert D. Galliers and Dorothy E. Leidner (eds)
ISBN:9780750656191

Drawing from a wide range of contemporary articles written by leading experts from North America and Europe, this book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems management.

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Strategic Information Management—Challenges and Strategies in Managing Information Systems, Third Edition







Preface
Overview
References

Introduction—The Emergence of Information Technology as a Strategic Issue
Overview
References

Chapter 1 – Developments in the Application of Information Technology in Business—Information Technology in Business—From Data Processing to Strategic Information Systems
Introduction
The Early Days of Data Processing
The First Sign of Maturity
Practical Solutions to Practical Problems
From Processes to Data
Towards Management Information Systems
The Emergence of Information Technology
New Approaches to System Development
New Types of Systems
Important New Roles for Information Systems
Summary
References
Postscript (R. D. Galliers and B. S. H. Baker)
References to Postscript
Questions for Discussion




Part One – Information Systems Strategy
Chapter 2 – The Evolving Information Systems Strategy—Information Systems Management and Strategy Formulation—Applying and Extending the ‘Stages of Growth’ Concept

Introduction
The Nolan Model
The Earl Model
The Bhabuta Model
The Hirschheim et al. Model
Towards a Revised ‘Stages of Growth’ Model
Research method
Revised Stages of Growth Model
Application of the Revised Model
References
Questions for Discussion

Chapter 3 – Information Strategy—Assessment of Information Strategies in Insurance Companies
1 Introduction
2 Literature on Information Strategy
3 Research Model
4 Findings
5 Comparison with Related Research
6 Conclusions
References
Questions for Discussion

Chapter 4 – The Information Technology and Management Infrastructure Strategy—Globalization and Information Management Strategies
1 Introduction
2 Globalization and Changes in the Business Environment
3 Global Information Systems
4 Summary and Conclusions
References
Questions for Discussion

Chapter 5 – Change Management Strategy—Change Agentry – The Next Information Systems Frontier
Introduction
The Traditional IS Change-Agent Model
The Facilitator Model
The Advocate Model
Consequences
Implications
Conclusion
Acknowledgements
References
Questions for Discussion

Part Two – Information Systems Planning
Chapter 6 – Information Systems Plans in Context—A Global Perspective—Understanding the Global Information Technology Environment—Representative World Issues

Introduction
Key MIS Issues in Advanced Nations
Key MIS Issues in Newly Industrialized Nations
Key MIS Issues in Developing Nations
Key MIS Issues in Underdeveloped Nations
A Model of Global Information Technology Environment
Conclusions
References
Questions for Discussion
Further Background Reading

Chapter 7 – Approaches to Information Systems Planning—Experiences in Strategic Information Systems Planning
Introduction
Methodology
Interests, Methods, and Outcomes
SISP Approaches
Preliminary Evaluations
Related Theories
Implications for Research
Implications for Practice
Conclusions
References
Appendix A: Field Study Companies
Appendix B: Interview Questionnaire
Appendix C: Concerns or Unsuccessful Features of SISP
Questions for Discussion

Chapter 8 – The Information Systems Planning Process—Meeting the Challenges of Information Systems Planning
Introduction
What is SISP?
Carrying Out SISP
Problems with the Methodologies
A Survey of Strategic Information Systems Planners
Evidence of SISP Problems: Carrying Out Plans
Actions for Planners
Leadership Issues
Implementation Issues
Resource Issues
Implications
Conclusion
References
Related Reading
Research Appendix 1: SISP Survey Items: Resources, Processes and Output
Research Appendix 2: Extent of SISP Problems
Questions for Discussion

Chapter 9 – Evaluating the Outcomes of Information Systems Plans—Managing Information Technology Evaluation – Techniques and Processes
Introduction
Evaluation: Emerging Problems
Strategy and Information Systems
Evaluating Feasibility: Findings
Linking Strategy and Feasibility Techniques
CODA: From Development to Routine Operations
Conclusions
References
Questions for Discussion

Part Three – The Information Systems Strategy–Business Strategy Relationship
Chapter 10 – Measuring the Information Systems–Business Strategy Relationship—Factors that Influence the Social Dimension of Alignment Between Business and Information Technology Objectives

Overview
Introduction
The Research Model and Propositions
Research Methodology
Results
Conclusions
Acknowledgements
References
Appendix A: Measuring Alignment
Questions for Discussion

Chapter 11 – Information Systems–Business Strategy Alignment—The Dynamics of Alignment—Insights from a Punctuated Equilibrium Model
Introduction
Theoretical Development
Research Methodology
Descriptions of Cases
Discussion
Acknowledgments
References
Questions for Discussion

Chapter 12 – Strategies in Response to the Potential of Electronic Commerce—Market Process Reengineering through Electronic Market Systems—Opportunities and Challenges
Introduction
Market-Making Firms and Electronic Markets
Market Process Reengineering
Economic Forces of Electronic Market Adoptions
Analysis of Adoption Barriers
Implications for Management
Conclusion
References
Questions for Discussion

Chapter 13 – The Strategic Potential of the Internet—Strategy and The Internet
Overview
Distorted Market Signals
A Return to Fundamentals
The Internet and Industry Structure
The Myth of the First Mover
The Future of Internet Competition
The Internet and Competitive Advantage
The Absence of Strategy
The Internet as Complement
The End of the New Economy
Acknowledgements
Questions for Discussion

Chapter 14 – Evaluating the Impact of IT on the Organization—The Propagation of Technology Management Taxonomies for Evaluating Investments in Information Systems
Introduction
Research Methodology
Data Collection
Interviews
Case Study Validity
Case Study
Case Findings and Analysis
The Development of a Bespoke MRPII System
Technology Management Factors: Key Learning Issues
Conclusions
Acknowledgements
Note
References
Questions for Discussion




Part Four – Information Systems Strategy and the Organizational Environment
Chapter 15 – The Information Technology–Organizational Design Relationship—Information Technology and New Organizational Forms

Introduction
Historical Viewpoint
New Perspectives
Network Organization
Task Focused Teams
The Networked Group
Horizontal Organizations
Learning Organizations
Matrix Management
A Framework
Vision
Business Transformation Planning
Change Management Process
Conclusions
References
Questions for Discussion

Chapter 16 – Information Technology and Organizational Decision Making—The Effects of Advanced Information Technologies on Organizational Design, Intelligence and Decision Making
Introduction
Nature of Advanced Information Technologies
Mistaken Impressions
The Propositions
Effects at the Subunit Level
Effects at the Organizational Level
Effects on Organizational Memory
Effects on Other Design Variables
Effects on Organizational Intelligence and Decision Making
Toward a Conceptual Theory
Summary and Recommendations
References
Questions for Discussion

Chapter 17 – The Information Technology–Organizational Culture Relationship—Understanding Information Culture—Integrating Knowledge Management Systems into Organizations
1 Introduction
2 Advances in Information Systems
3 Organizational Culture and Its Implication for KMS
4 Implications and Conclusion
References
Questions for Discussion

Chapter 18 – Information Systems and Organizational Learning—The Social Epistemology of Organizational Knowledge Systems
Introduction
The Organizational Knowledge System: A Framework for Analysis
Social Epistemology: Knowledge in Practice
Overview of the Case
Discussion
Conclusion
Acknowledgements
References
Questions for Discussion




Chapter 19 – Information Technology and Customer Service—Redesigning the Customer Support Process for the Electronic Economy—Insights from Storage Dimensions
Effective Customer Support in the Electronic Economy
The Evolution of Customer Support for Complex Products
The Customer Support Challenge at Storage Dimensions
The Development of the TechConnect Support System
The New IT-enabled Customer Support Process
TechConnect as an Adaptive Learning IT Infrastructure
How TechConnect Drives the Knowledge-Creating Customer Support Process
Assessing the Impacts and Value of the TechConnect System
Insights for Redesign of Knowledge-Creating Customer Support Processes in the Electronic Economy
Conclusion
Acknowledgements
References
Questions for Discussion

Chapter 20 – Information Technology and Organizational Performance—Beyond the IT Productivity Paradox
Introduction
‘What Gets Measured Gets Managed’ – The Way Forward?
The IT ‘Productivity Paradox’ Revisited
Investing in Information Systems
Evaluation: A Systems Lifecycle Approach
Completing the Cycle: Existing and Future Investments
Conclusion
References
Questions for Discussion





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