A Guide to Good Business Communication, 5th Edition | by Michael Bennie | 2009 | ISBN: 9781845282929. Good Business Communication Style. Common Grammatical Mistakes. How to Choose the Right Words. Writing Sales Letters. How to Clarify Complex Problems. How to Write Reports.
March 27th, 2010 | by kutenk |A Guide to Good Business Communication, 5th Edition
by Michael Bennie
2009 (177 pages)
ISBN:9781845282929
With an emphasis on practical application, and mistakes to avoid, this book aims to give you a good grounding in writing and speaking style, which you can then apply to any situation.
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A Guide to Good Business Communication, 5th Edition
Introduction
Chapter 1 – Communicating in Business
Overview
The Functions of Business Communication
Written and Spoken Communication in Business
Business and Other Styles of Communication
Chapter 2 – Planning What You Are Going To Say
Overview
Your Reasons for Writing or Speaking
Getting the Right Reaction
Assembling and Ordering Your Information and Arguments
Chapter 3 – Laying Out Documents
Letters
Memos and E-mails
Reports
Incorporating Tables and Charts
Chapter 4 – Constructing Sentences and Paragraphs
What Is a Sentence?
Building Sentences into Paragraphs
How Sentences and Paragraphs Affect the Way You Speak
Chapter 5 – Good Business Style
Using the Right Tone
Choosing the Right Words
Speaking Clearly
Chapter 6 – Techniques for Different Occasions
Overview
Making Requests
Answering Requests
Writing Sales Letters
Conducting Meetings
Making Complaints
Answering Complaints
Clarifying Complex Problems
Writing Reports
Making Presentations
Chapter 7 – Common Grammatical Mistakes
Overview
Nouns and Pronouns
Verbs
Adjectives and Adverbs
Prepositions
Conjunctions
Phrases and Clauses
Chapter 8 – Punctuation
Overview
Full Stops
Commas
Semicolons
Colons
Brackets
Dashes
Apostrophes
Quotation Marks
Exclamation Marks
Question Marks
Hyphens
Chapter 9 – Spelling and Vocabulary
Commonly Misspelt Words
Commonly Confused Words
Answers to Exercises
Exercise 1
Exercise 2
Exercise 3
Exercise 4
Exercise 5
Exercise 6
Exercise 7
Exercise 8
Exercise 9
Exercise 10
Exercise 11
Exercise 12
Exercise 13
Exercise 14
Exercise 15
Exercise 16
Exercise 17
Exercise 18
Exercise 19
Exercise 20
Exercise 21
Exercise 22
Exercise 23
Exercise 24
Exercise 25
Exercise 26
Further Reading
Glossary
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