Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results | by Sherry Gordon | ISBN: 9781932159806. Vendor Management Books. SUPPLIER PERFORMANCE MANAGEMENT. SUPPLY MANAGEMENT SYSTEM. DEVELOPING EFFECTIVE PROCUREMENT STRATEGY. Technology for Supplier Evaluation.

February 4, 2010 by kutenk
Filed under: Business Books

Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results

by Sherry Gordon
ISBN:9781932159806

Including examples of best practices that companies are using to evaluate suppliers, this practical guide illustrates how to get beyond collecting data for the sake of data to achieving real results.

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Supplier Evaluation and Performance Excellence—A Guide to Meaningful Metrics and Successful Results

Foreword
Preface
WHY THIS BOOK WAS WRITTEN
HOW THE BOOK IS ORGANIZED
FEATURES
WHY FIRMS FIND SUPPLIER EVALUATION AND PERFORMANCE MANAGEMENT SO CHALLENGING AND HOW THIS BOOK CAN HELP

Chapter 1 – Introduction
SUPPLY MANAGEMENT TODAY
VALUE OF EFFECTIVE SPM
WHAT IS SUPPLIER PERFORMANCE MANAGEMENT?
CURRENT STATE OF SUPPLIER PERFORMANCE MANAGEMENT
COST DRIVERS IN THE SUPPLY BASE
RISK FACTORS
SELLING THE BUSINESS CASE FOR SPM

Chapter 2 – Getting Started
ORGANIZATIONAL READINESS FOR SUPPLY MANAGEMENT
SUPPLY MANAGEMENT SYSTEM COMPONENTS
SUPPLY MANAGEMENT ENABLERS
IDENTIFYING STRATEGIES AND GOALS
DEVELOPING A PROCUREMENT STRATEGY

Chapter 3 – Choosing the Team and Developing the Plan
DEVELOPING A SUPPLIER PERFORMANCE MANAGEMENT PROJECT TEAM
STRUCTURING THE EVALUATION PROCESS
DEVELOPING A PROJECT PLAN

Chapter 4 – Developing an Evaluation Strategy
SEGMENTING THE SUPPLY BASE
CREATING A SUPPLIER MEASUREMENT STRATEGY
SUPPLIER QUALIFICATION
EVALUATING CURRENT SUPPLIERS
SUPPLIER PERFORMANCE MANAGEMENT SOLUTIONS
SUPPLY BASE SEGMENTS AND TYPES OF INFORMATION
SUMMARY

Chapter 5 – Determining What to Measure
INTRODUCTION
CHARACTERISTICS OF MEASUREMENTS
TYPES OF MEASUREMENTS
CREATING PERFORMANCE EXPECTATIONS
USING BUSINESS MODELS TO DEVELOP PERFORMANCE EXPECTATIONS
USING VALUE STREAM MAPPING TO IDENTIFY PERFORMANCE EXPECTATIONS AND METRICS
USING BUSINESS DRIVERS TO IDENTIFY PERFORMANCE EXPECTATIONS
MEASURING TO UNCOVER RISK
EVALUATING SUB-TIER SUPPLIERS
MEASURING INDIRECT SUPPLIERS

Chapter 6 – Evaluation Approaches
MEASUREMENT METHODOLOGIES
SURVEYS OR QUESTIONNAIRES
SITE VISITS
SCORECARDS
CERTIFICATION TO THIRD-PARTY STANDARDS
THIRD-PARTY INFORMATION
SUMMARY OF EVALUATION APPROACHES

Chapter 7 – Using Technology for Supplier Evaluation
SPM STANDALONE SOLUTIONS
SUPPLIER RELATIONSHIP MANAGEMENT AS PART OF SUPPLY MANAGEMENT SOLUTIONS
QUALITY MANAGEMENT AND COMPLIANCE SOFTWARE
ERP-BASED SUPPLIER PERFORMANCE MANAGEMENT
SUMMARY

Chapter 8 – Designing the Process
DESIGNING THE SUPPLIER PERFORMANCE MANAGEMENT PROCESS
CREATING SURVEYS
CONSIDERATIONS FOR DESIGNING SUPPLIER SURVEYS
CREATING SCORECARDS
CONDUCTING SUPPLIER SITE VISITS
HOW TO CONDUCT A GOOD SITE VISIT

Chapter 9 – Measuring and Managing Supplier Performance
COMMUNICATING WITH SUPPLIERS ABOUT PERFORMANCE
SUPPLIER PERFORMANCE FEEDBACK
CHANGING SUPPLIER BEHAVIOR AND PERFORMANCE
MANAGING AND MEASURING FOR SUPPLIER RISK
SUPPLY RISK PLANNING

Chapter 10 – Recognition and Rewards
FROM METRICS TO ACTION
SUPPLIER PERFORMANCE INCENTIVES
SUPPLIER RECOGNITION
SUPPLIER RECOGNITION READINESS
DEVELOPING A SUPPLIER RECOGNITION PROCESS
SUPPLIER CERTIFICATION
DEVELOPING A SUPPLIER CERTIFICATION PROCESS
SUPPLIER SELF-ASSESSMENT
DISENGAGING WITH POOR PERFORMERS
SUMMARY

Chapter 11 – Supplier Development
WHY DEVELOP SUPPLIERS
CHOOSING WHICH SUPPLIERS TO DEVELOP
CHOOSING SUPPLIER DEVELOPMENT APPROACHES
CONDUCTING A SUCCESSFUL SUPPLIER DEVELOPMENT PROJECT
ROLLING OUT SPECIFIC INTERNAL INITIATIVES TO SUPPLIERS
SUMMARY

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