Building Effective Technical Training: How to Develop Hard Skills within Organizations | by William J. Rothwell and Joseph A. Benkowski | ISBN: 9780470422113. Guidelines for Technical Training Development and Delivery. Principles of Instructional Systems Design. Effective Training Delivery Methods.

February 12, 2010 by kutenk
Filed under: Business Books 

Building Effective Technical Training: How to Develop Hard Skills within Organizations

by William J. Rothwell and Joseph A. Benkowski
ISBN:9780470422113

Filled with real-life examples and proven techniques, this hands-on guidebook includes a wealth of information, guidelines, and suggestions for creating and implementing technical training programs for organizations of all types and sizes.

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Building Effective Technical Training—How to Develop Hard Skills within Organizations







Preface
Part I – Foundations of Effective Technical Training
Chapter One – What is Technical Training?

Vignette One
Vignette Two
Vignette Three
Vignette Four
Vignette Five
Vignette Six
Defining Technical Training
Why is Technical Training Important?
What Key Factors Influence Technical and Skill Training in an Organization?
Why Should an Organization Support Technical Training?
Trends Influencing Technical Training
Summary




Chapter Two – What are the Characteristics of Effective Technical Training?
Case Study 1
Case Study: Technical Training in the U.S. Postal Service
Case Study 2
Case Study: Southwestern Power’s In-House Technical Training Program
Case Study 3: Training at Rockwell Collins
Characteristics of Effective Technical Training
The Unique Competencies of Technical Trainers
Summary

Part II – Planning and Managing the Technical Training Function
Chapter Three – Establishing an Organizational Plan for Technical Training

Case Study: Formulating and Implementing an Organizational Strategic Plan for Technical Training
The Nuts and Bolts of Strategic Planning for Technical Training
Summary

Chapter Four – Leading and Managing the Technical Training Department
What is the Role of Leader and Manager of Technical Training?
What Key Responsibilities Should the Leader/Manager of Technical Training Carry Out?
How Should the Leader/Manager of Technical Training Carry Out the Key Responsibilities?
Summary

Part III – Key Issues in Training Course Design
Chapter Five – Basic Principles of Instructional Systems Design

Overview
What is Instructional Systems Design (ISD)?
What are the Steps in Applying ISD to a Technical Training Course?
Summary

Chapter Six – Identifying Technical Training Needs
Overview
Case Study: Introduction to Technical Training Needs Assessment
What is a Technical Training Need?
How are Training Needs Distinguished from other Needs?
What Methods Can Be Used to Assess Technical Training Needs and How is That Information Used to Build Effective Training?
How is the Information from a Technical Training Needs Assessment Used to Build Effective Training?
What is the DACUM Method and How Can it Be Used in Training Needs Assessment?
Case Study: Continuation of Case on Technical Training Needs Assessment
Summary

Chapter Seven – Preparing Technical Training Programs
What is the Basis for Making, Buying, or Buying and Modifying Training Materials?
How Should Training Materials Be Prepared?
Case Study: Developing Technical Training Materials and Manuals
Using the Storyboard Format to Develop Technical Training Materials
Summary

Chapter Eight – Determining and Using Delivery Methods
What Should Be Considered in Determining the Training Delivery Method(s) to Use?
How Can Training Be Delivered Effectively in Classroom Settings?
How Can Training Be Delivered Effectively near the Job?
How Can Training Be Delivered on the Job?
Case Study: The Power of Effective OJT
How Can Training Be Delivered Effectively Online or Through Alternative Delivery Methods?
Laying the Foundation for Successful Partnerships between the Training and Information Technology Departments
System Development: A Key Learning is Used
Summary

Chapter Nine – Evaluating Technical Training
What is Evaluation, and What is Unique about the Evaluation of Technical Training?
Why is Evaluation Important?
How Much Effort is Devoted to Training Evaluation?
How is Evaluation Carried Out in Technical Training?
Summary

Part IV – Special Issues in Technical Training
Chapter Ten – Using Vendors and Managing Original Equipment Manufacturers
Managing and Working with OEMs
Working with Hands-On Equipment Manufacturers
Using Training Suppliers to Develop Instructional Materials
Summary

Chapter Eleven – Operating Apprenticeship and Safety Training Programs and Working with Unions
An Introduction to Apprenticeships
Safety Training
Working with Unions
Summary







Chapter Twelve – Achieving Results with Alternatives to Technical Training
Overview
Job Aids
Feedback Systems
Recognition and Reward Programs
Work Redesign Efforts
Summary

Part V – Concluding Thoughts
Afterword
Lessons Learned from Experience in Technical Training
Final Remarks

Appendices
Appendix I
Appendix II

Guidelines for Technical Training Development and Delivery
Training Development and Delivery Overview
Sample Forms
Title Page Form
Phase 1 B Overview
Phase 2 B Learning Objectives
Phase 3 B Reinforcement





Appendix III
Vision for Technical Training
Our Vision for Technical Training
Technical Training: Goals and Strategies
Steering Committee Involvement After the Implementation
Vision for Technical Training

Appendix IV
A Written Questionnaire to Assess Technical Training Needs
A Technical Training Needs Assessment Survey

References

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