The Program Management Office Advantage: A Powerful and Centralized Way for Organizations to Manage Projects | by Lia Tjahjana, Paul Dwyer and Mohsin Habib | 2009 | ISBN: 9780814414262. Sample PMO Business Plan. Sample Project Office Templates. Project Management Training. Project Office Management.

January 29, 2010 by kutenk
Filed under: Computer Books

The Program Management Office Advantage: A Powerful and Centralized Way for Organizations to Manage Projects

by Lia Tjahjana, Paul Dwyer and Mohsin Habib
2009 (289 pages)
ISBN:9780814414262

Including key definitions as well as sample forms, this helpful guide introduces readers to the business reasons for having a centralized project department and explains the PMO’s functions and how to set up and run a PMO.

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The Program Management Office Advantage—A Powerful and Centralized Way for Organizations to Manage Projects

Introduction
Overview
Objectives
Who Should Read This Book?
How This Book Is Structured

Part I – Overview
Chapter 1 – Defining the Program Management Office
Key Definitions
PMO in Project and Business Environments
Benefits of a PMO
PMO Activities
Conclusion

Chapter 2 – Justifying the Program Management Office
Factors to Consider Before Establishing a PMO
Justification Method
Example of Cost-Benefit Analysis: PMO Justification
Conclusion

Chapter 3 – The Program Management Office in the Organization
PMO and the Organization’s Structure
PMO Capability Level
Conclusion

Part II – The Central Organizer
Chapter 4 – Customer Management
The PMO’s Customers
Customer-Centric Approach for the PMO
The PMO’s CRM Activities
Performance Measure for Customer Relationship
Aim for Excellent Customer Management
Conclusion

Chapter 5 – Vendor Management
Overview
The PMO’s Relationship with Vendors
The PMO’s Vendor Management Tasks
Conclusion

Chapter 6 – Communications Management
The Concept of Communications Management
Communication Channels
Communications Audience
The PMO’s Communication Roles
Conclusion

Chapter 7 – Project Office Management
Overview
Project Governance
Project Planning and Milestone Delivery
Project Administration
Conclusion

Chapter 8 – Project Knowledge Management
Overview
What Is Knowledge Management?
Knowledge Management Advantages for the Organization
The PMO’s Knowledge Management Roles
Establishing the PMO’s Knowledge Management Function
Implementing the Knowledge Management System
Knowledge Harvesting
The Harvesting Process
Conclusion

Chapter 9 – Project Management Training
Overview
Reasons for Training
Training for Acceptance
Developing a Training Program That Works
PMO Training Structure Examples
Conclusion

Chapter 10 – Project Resource Management
An Overview of Resource Management
The PMO’s Resource Management Role
Resource Scheduling
Conclusion

Part III – Processes
Chapter 11 – Project Selection
The Need for Project Selection
How to Select the Projects
The Basic Types of a Project Selection Model
Establishing the Project Selection Model
Conclusion

Chapter 12 – Controlling Project Progress
Why Use a Gateway Review?
The Different Stages in the Gateway Review
Gateway Review Tools
Conclusion

Chapter 13 – Program Monitoring and Control
The Monitoring Process
1. Information Collection
2. Program Status Update
3. Program Status Review
4. Program Status Reporting
5. Program Control
An Escalation Model
Conclusion

Chapter 14 – Project Audit
Overview
The PMO’s Role in Project Audit
Project Audit Methodology
Conduct Project Audit
Conclusion

Chapter 15 – Systems to Drive the PMO
Introducing the New System
Integrating the Disparate Systems
Getting the Desired System
Conclusion

Part IV – A Business Division
Chapter 16 – Establishing a PMO
The PMO’s Key Governing Entities
The PMO Charter
Determining PMO Staffing
Conclusion

Chapter 17 – Implementing a PMO
Implementing a Lasting Transformation
Dealing with Change in Integrating the PMO
Steps in Integrating the PMO into the Organization
Monitoring PMO Performance
Key Performance Indicators
Conclusion

Chapter 18 – Leadership in a PMO
The Role of a Leader
The Role of a PMO Leader
The Skills Required for PMO Leaders
PMO Manager Versus Project Manager
Conclusion

Chapter 19 – Careers Within a PMO
A Project Management Career in the PMO
Staffing the PMO
Conclusion

Part V – Conclusion
Chapter 20 – Final Thoughts on PMO
Today’s Program Management Office
The Future of the Program Management Office

Appendices
Appendix A – Sample PMO Business Plan
Document Owners
Document History
Document Distribution
Background
PMO Objectives Summary
PMO Activities (Roles and Responsibilities)
PMO Management
Resources Requested
Financial Analysis
Conclusion

Appendix B – Sample Project Office Templates
Work Breakdown Structure Package
Deliverables Register
Issue Register
Risk Register
Change Register
Project Finance Record
Project Status Report

Appendix C – Sample PMO Charter
Document Owners
Document History
Document Distribution
PMO Vision and Mission
PMO Objectives
PMO Responsibilities
PMO Strategies
PMO Critical Success Factors
PMO Escalation Model
PMO Key Stakeholders
PMO Organizational Structure

Appendix D – Sample PMO Integration Plan
Document Owners
Document History
Document Distribution
Introduction
Change Reason
Integration Scope
Existing Environment
Future Environment
Action Plan
Communication Plan
Management Plan
Monitoring and Evaluation
Sample Action Plan
Sample Key Stakeholders Analysis
Sample Communication Plan

References

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