Manufacturing Management Books. The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments | by Karen Martin and Mike Osterling | ISBN: 9781563273513. Event Leadership and Planning Tools. Identifying Waste and Performing Root Cause Analysis
The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments
by Karen Martin and Mike Osterling
ISBN:9781563273513
Providing methods and tools to help build a motivated workforce and lay a foundation for continuous improvement, this practical how-to guide takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings.
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The Kaizen Event Planner—Achieving Rapid Improvement in Office, Service, and Technical Environments
Preface
Introduction
Overview
How to Use This Book
The CD
Other Learning Material
CD Instructions for Use
Overview
Kaizen Event Tools—General Information
Kaizen Event Tools: Navigation Tips
Part I – Lean and Kaizen: An Overview
Chapter 1 – Lean Enterprise Principles
Overview
Lean Thinking
Defining Value—Eliminating Non-Value-Adding Activities
Mapping the Value Stream
Chapter 2 – Kaizen Characteristics
Overview
A Properly Facilitated Kaizen Event
Part II – Kaizen Event Planning
Chapter 3 – Planning Essentials
Overview
Event Leadership and Planning Tools
Kaizen Event Charter
Planning Checklist
Getting Started
Chapter 4 – Event Leadership
Overview
Facilitator Roles
Facilitator Traits
Developing Internal Facilitators
Identifying Prospective Facilitators
Chapter 5 – Scoping the Event
Overview
Event Scope and Schedule
Chapter 6 – Kaizen Team Formation
Overview
Kaizen Team Structure
Effective Team Member Traits
Defining the Functions to be Represented on the Team
Selecting Specific Team Members
Completing the Event Charter
Chapter 7 – Event Logistics
Overview
Selecting Dates
Selecting Start and End Times
Selecting a Location—”Kaizen Central”
Scheduling the Interim Briefing(S)
Workforce Training
The Team Presentation
Food
Supplies
Team Recognition
Chapter 8 – Pre-Event Communication
Overview
Communication Considerations
Communication Worksheet
Communication Details
Special Considerations
Chapter 9 – Final Preparations
Process Performance Data
Additional Relevant Information
Lean Overview
Part III – Kaizen Event Execution
Chapter 10 – Event Structure
Overview
Approximate Event Agenda
Interim Briefings
Event Execution
Chapter 11 – Event Kickoff
Overview
Leadership Welcome
Facilitator Introduction
Stages of Team Development
Chapter 12 – Documenting the Current State
Overview
Current State Documentation and Analysis Options
Metrics-Based Process Map (MBPM)
Creating the MBPM
Current State Summary Metrics
Chapter 13 – Identifying Waste and Performing Root Cause Analysis
Overview
Identifying Value-Adding and Necessary Non-Value-Adding Activities
Root Cause Analysis (RCA) Tools
Chapter 14 – Brainstorming and Prioritizing Improvement Options
Overview
Review the Current State Map
Stimulate Innovation
Provide Improvement Tools Training
Brainstorm to Generate Improvement Ideas
Evaluate, Prioritize, and Select Ideas
Chapter 15 – Designing and Testing Improvements
Overview
Creating a Work Plan
Testing Improvements
Chapter 16 – Implementing Improvements
Overview
Planning for Training
Training Formats
Gathering Feedback
Attendance
Training Content
Chapter 17 – Event Wrap-Up
Overview
Kaizen Event Report
Sustainability Plan
30-Day List
Parking Lot Issues
Team Presentation
Team Recognition and Celebration
Disbanding the Team
Part IV – Beyond the Kaizen Event: Sustaining and Expanding
Chapter 18 – Follow-Up Activities
Overview
Weekly Follow-Up Meetings
Process Stabilization
Post-Event Process Audits
Chapter 19 – Creating a Kaizen Culture
Overview
Understanding the Change Process
Demonstrating Leadership Commitment
Developing a Continuous-Improvement Infrastructure
Conclusion
Part V – Appendices
Appendix A – Lean Terminology
A-C
D-F
G-M
N-P
Q-T
U-W
Appendix B – Additional Resources
Books
Articles
DVDs
Professional Associations, Trade Organization, Websites
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