The Communication Problem Solver: Simple Tools and Techniques for Busy Managers | by Nannette Rundle Carroll | 2010 | ISBN: 9780814413081. Communication Skills Training Books. What to Say and How to Say It. Intelligent Questioning Techniques. How to solve Common People Problems

January 9, 2010 by kutenk
Filed under: Business Books 

The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

by Nannette Rundle Carroll
2010 (304 pages)
ISBN:9780814413081

Easily accessible and filled with real-world examples, this book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work.

Get this Book by clicking below:

The Communication Problem Solver—Simple Tools and Techniques for Busy Managers







Foreword
Preface
Part I – The Secrets to Creating and Sustaining Energized Relationships
Chapter 1 – The Power of Relationship
What Is a Work Relationship?
Types of Relationships
Importance of Relationships
Surprises Cause Communication Problems
Building and Preserving Relationships
Enjoying Personal Relationships at Work
When You Don’t Like Someone
Summary




Chapter 2 – Setting Expectations with Turbocharged Clarity
Overview
Communicating Expectations
Purpose of Clear Expectations
The Impact of Not Setting Clear Expectations
A Model Example for How to Set Great Expectations
The Power of Trust
A 360-Degree Look at Responsibilities and Levels of Authority
Clarifying Your Manager’s Expectations of You
Setting Turbocharged Expectations for Your Staff
How Performance Expectations Link with Delegating, Giving Feedback, and Coaching
Summary

Chapter 3 – Communicating Your Expectations: What to Say and How to Say It
Importance of Communicating Expectations
Stating Performance Expectations
Impact of Unclear Expectations
Communicating Expectations Is an Opportunity to Get Buy-In
How to State Performance Expectations
How Much to Say When Stating Performance Expectations
To E-Mail Expectations or Not?
Understanding the Expectations Across the Organization
Six Communication Problems Arising from Unmet Expectations
Elevating the Importance of the Expectations: Why Should They Care?
Summary

Part II – How to Use Your Process Skills to Prevent and Solve Communication Problems
Chapter 4 – Workflow Management: Communication Tools
Getting the Work Done
Process and Communication
Defining Terms
Example of Workflow Process
Project Management Overview
Benefits of Project Management
Management Workflow Processes
Setting Expectations, Giving Feedback, and Coaching
Summary

Chapter 5 – Top-Tier Questioning Techniques
Purpose of Questioning
Benefits of Questions
Making Friends with Change
Questions—Barrage or Communication Tool?
Four Types of Questions: Open, Closed, Behavioral, and Situational
Using Questions for Problem-Solving and Decision-Making Processes
Using Questions to Prevent and Solve People Problems
Summary

Chapter 6 – How to Break the Judging Habit
What Is Judging?
Negative Judgments Mean Unresolved Conflict
Typical Judgments
‘‘Don’t Judge Me’’
Why Is It So Easy to Judge?
How to Untangle Judgments: A Four-Step Process
Eight Real-World Examples Using the ‘‘How to Untangle Judgments Process’’
Word Choice
How to Handle Body Language Judgments
Summary



Chapter 7 – Common People Problems—A Handy Reference
Defining People Problems
Causes of Problems Among People
General Tips for Preventing People Problems
Solving People Problems: A Three-Step Process
Typical Problems Managers Have with People
Examples Using the ‘‘Solving People Problems’’ Process
A. Managing Friends
B. Managing Former Peers
C. Dealing with Problems with Direct Reports
D. Clearing Up Other Communication Problems
E. Helping Employees with Their Communication Problems
F. Managing Up
G. Handling Organizational Concerns
Summary




Part III – Leading Collaborative Conversations
Chapter 8 – Giving Feedback—Sweet or Sour?
What Is Feedback?
Unrealistic Expectations and Lack of Helpful Feedback
Example: Tying Expectations to Frequent Feedback
Two Types of Feedback
Guidelines for Both Types of Feedback
Positive Reinforcement Feedback—You Rock; Keep That Up!
Five-Step Process for Positive Reinforcement Feedback
Redirective Feedback—Please Make a Change
Five-Step Process for Redirective Feedback
Phrases to Help You Be Direct and Clear
Absence of Redirective Feedback Sours Performance
Noncollaborative Feedback Sours Relationships
Benefits of Feedback
Inviting and Receiving Feedback—How Are We Doing?
Summary

Chapter 9 – Compelling Coaching Techniques
Definition and Purpose of Business Coaching
What Is the Relationship Between Feedback and Coaching?
Coaching Versus Feedback
Example of Feedback Versus Coaching
Coaching and Generational Differences
Benefits of Coaching
Coaching Behaviors
Two Types of Coaching
When to Use Telling Coaching
When to Use Asking Coaching
Process for Asking Coaching
Is It the Manager Who Needs Coaching?
Summary



Chapter 10 – DREAM Delegating Ensures Clarity and Collaboration
What Is Delegation?
When to Delegate and How to Trust
How to Increase Collaboration When Delegating
Benefits of Delegation
Why Are Managers Reluctant to Delegate?
Challenges When Delegating
When an Employee Refuses an Assignment
Process or Hallway Delegation?
DREAM Delegating Process
To Delegate or Not to Delegate—That Is the Question
When Your Boss Overdelegates to You
Summary

Chapter 11 – Don’t Have Time to Listen? Try These Tips
Why Listen?
Tips for Collaborative Listening
Clarifying What We Think We Heard
Listening Is the Key to Delivering Desired Results
Listening Can Change Relationships
A Simple Listening Process
Listening with Your Heart—Speak Their Language
Summary



Conclusion – Be a Gold Medal Communicator!
Tip 1. Continually Practice Good Communication
Tip 2. Engage Your Staff in Their Roles and Be a ‘‘Keeper’’
Tip 3. Help Staff Have a Good Day—Every Day
Tip 4. Be Nice
Tip 5. Stay Positive
Tip 6. Remove Communication Barriers and Support Employees
Tip 7. Use Your Intuition
Tip 8. Lead Change with Extraordinary Communication
Tip 9. Influence and Persuade
Summary

Appendix A – Basic Job Expectations
Appendix B – Communication Issues Unique to First-Time Managers
Overview
Dual Roles—Being Both a Manager and an Individual Contributor Simultaneously
Transition to Being a Manager

For 1000+ more Business Books & Communication Skills Training Books, click below:

Business & Management Books
Computer Books
Science & Engineering Books

  • Share/Bookmark

Related posts:

  1. Bridging the Culture Gap: A Practical Guide to International Business Communication, 2nd Edition | by Penny Carté and Chris Fox | ISBN: 9780749452742. Improving Your Communications Skills. Different Communication styles. Communication techniques
  2. The Manager’s Guide to Maximizing Employee Potential: Quick and Easy Strategies to Develop Talent Every Day | by William J. Rothwell | 2010 | ISBN: 9780814414309. Talent Management. How to attract, cultivate, and retain the most productive talent. Training and Developing Talented People
  3. How to Be an Even Better Manager: A Complete A–Z of Proven Techniques & Essential Skills, Seventh Edition | by Michael Armstrong | ISBN: 9780749451639. DEVELOPING MANAGERIAL EFFECTIVENESS. How to Develop People. How to Manage Strategically.
  4. Ultimate Basic Business Skills: Training an Effective Workforce | by Christee Gabour Atwood | 2009 | ISBN: 9781562865894. Business Writing Skills. Business Social Skills. Business Communication Skills. Customer Service Skills. Interpersonal Skills. Decision Making and Problem Solving.
  5. The Four Conversations: Daily Communication That Gets Results | by Jeffrey Ford and Laurie Ford | 2009 | ISBN: 9781576759202. Communication Skills Training. Successful Business Conversation Tips.
  6. Wiley CPA Examination Review,: Problems and Solutions 2009-2010, 36th Edition, Volume 2 | by Patrick R. Delaney and O. Ray Whittington | 2009 | ISBN: 9780470453377. Financial Accounting Books. Auditing and Attestation Problems and Solutions
  7. Successful Interviewing and Recruitment | by Rob Yeung | ISBN: 9780749451646. Human Resource Books. How to hire the best talent. Conducting competency-based interview. Developing Good Questioning Skills. Evaluating and Improving the Job Interview Process
  8. The Savvy Manager: 5 Skills That Drive Optimal Performance | by Jane R. Flagello and Sandra Bernard Dugas | 2009 | ISBN: 9781562865320. Managerial Skills Development. Management Development Training.
  9. Instructional Design & Implementation: The Tools for Creating Training Program Curriculum, Volume 2 | by American Society for Training and Development | ISBN: 9781562865542. Training and Development Books. Effective Online Training.
  10. The Extraordinary Leader: Turning Good Managers into Great Leaders | by John H. Zenger and Joseph R. Folkman | 2009 | ISBN: 9780071628082. How to build Leadership Skills. Keys to Leadership Success and Failure. Leadership Development and Training
  11. Making Learning Stick: 20 Easy and Effective Techniques for Training Transfer | by Barbara Carnes | 2010 | ISBN: 9781562866792. Learning and Education Books. Listen-and-Stick Learning. How to Facilitate a Powerful Discussion With Proven Results.
  12. Numerical Methods in Engineering with MATLAB , Second Edition | by Jaan Kiusalaas | 2010 | ISBN: 9780521191333. Systems of Linear Algebraic Equations. Interpolation and Curve Fitting. Numerical Differentiation. Numerical Integration. Two-Point Boundary Value Problems. Symmetric Matrix Eigenvalue Problems
  13. David Perry on Game Design: A Brainstorming Toolbox | by David Perry and Rusel DeMaria | 2009 | ISBN: 9781584506683. Common Game Design Problems. In-Game Advertising. Storytelling Techniques. Character Design Techniques. How to Create Puzzles in Games
  14. Cultural Intelligence: Living and Working Globally, Second Edition | by David C. Thomas and Kerr Inkson | 2009 | ISBN: 9781576756256. Business Travellers Guide. Culturally Intelligent Leadership. Cross-Cultural Skills.
  15. Switching to a Mac: Portable Genius | by Paul McFedries | 2009 | ISBN: 9780470436776. What are the Differences between Mac and Windows? Macintosh Productivity Applications. Synchronizing with an iPhone. How to Solve Mac Problems. Mac Online Resources
  16. The 15 Most Common Obstacles to World-Class Reliability: A Roadmap for Managers | by Don Nyman | 2009 | ISBN: 9780831133818. Reliability Engineering Books. Quality Engineering EBooks. Maintenance Management Books.
  17. The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres | by John P. Wilson | 2009 | ISBN: 9780749450885. Excellent Customer Service Training.
  18. Brink’s Modern Internal Auditing: A Common Body of Knowledge, Seventh Edition | by Robert R. Moeller | 2009 | ISBN: 9780470293034. The Professional Internal Auditor Reference Book. Internal Control Framework. Internal Controls Standards. Audit Tools and Techniques.
  19. Foundations & Delivery: The Basics to Becoming a Successful Trainer, Volume 1 | by American Society for Training and Development | ISBN: 9781562865535. Training Books. Training and Development Tips.
  20. Machine Learning Methods for Common Sense Reasoning Processes: Interactive Models | by Xenia Naidenova (ed) | 2010 | ISBN: 9781605668109. Intelligent Computer Systems. Logic-Based Reasoning in the Framework of Artificial Intelligence. Integrative Model of Deductive-Inductive Commonsense Reasoning
  21. Digital Painting Fundamentals with Corel Painter 11 | by Rhoda Grossman | 2010 | ISBN: 9781598638936. Landscape Drawing Techniques. Advanced Graphics Techniques. Fine Art Printmaking. Abstract Painting. Pixel-Based Animation. Colorful People Portrait.
  22. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales, Revised Edition | by Linda Richardson | ISBN: 9780070525580. Critical Selling Skills. Sales Management Books. Consultative Selling. Sales Closing Techniques.
  23. Games At Work: How to Recognize and Reduce Office Politics | by Mauricio Goldstein and Philip Read | 2009 | ISBN: 9780470262009. Professional Management Books. Business Skills Essentials. Political Skills Training.
  24. Building Effective Technical Training: How to Develop Hard Skills within Organizations | by William J. Rothwell and Joseph A. Benkowski | ISBN: 9780470422113. Guidelines for Technical Training Development and Delivery. Principles of Instructional Systems Design. Effective Training Delivery Methods.
  25. EW 102: A Second Course in Electronic Warfare | by David L. Adamy | ISBN: 9781580536868. Communication Signal Threats. Intercept Radars. Infrared Guided Missiles. Jamming Spread Spectrum Signals. Precision Emitter Location Techniques. Communication Satellite Links
  26. Training Programs: A Compilation of Basic Workplace Learning Programs, Volume 3 | by American Society for Training and Development | ISBN: 9781562865559. Creating Effective Classroom Training Techniques.
  27. Lead Your Boss: The Subtle Art of Managing Up | by John Baldoni | 2010 | ISBN: 9780814415054. Career Development Books. How to Develop Leadership Presence. How to Assert Yourself Diplomatically. Thinking and Acting Strategically. Treat People with Fairness and Equality
  28. Methodological Advancements in Intelligent Information Technologies: Evolutionary Trends | by Vijayan Sugumaran | 2010 | ISBN: 9781605669700. Intelligent Engineering Software Systems. Semantic Technologies and Applications. Building a Scalable and Adaptive Vertical Search Engine
  29. Project Management for Designers and Facilities Managers, Third Edition | by Howard G. Birnberg | ISBN: 9781604270112. PROJECT DELIVERY SYSTEMS. STRATEGIC PROJECT MANAGEMENT PLAN. PROJECT DELIVERY METHODS. CHARACTERISTICS OF EFFECTIVE PROJECT MANAGERS.
  30. Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change, 2nd Edition | by Esther Cameron and Mike Green | 2009 | ISBN: 9780749453107. Change Management Books.
  31. Sales Management Books. Smart Selling on the Phone and Online: Inside Sales That Gets Results | by Josiane Chriqui Feigon | 2009 | ISBN: 9780814414651. Handling Sales Objections Strategies. The Smart Selling Qualification Criteria. Questioning To uncovers Needs, Qualifies Leads, Controls Calls.
  32. From Analysis to Evaluation: Tools, Tips, and Techniques for Trainers | by Jane Bozarth | ISBN: 9780787982010. Learning and Education Books. Trainer Handbook.
  33. Data Quality and Record Linkage Techniques | by Thomas N. Herzog, Fritz J. Scheuren and William E. Winkler | ISBN: 9780387695020. Specialized Data Quality Tools and Techniques. Data Analysis Techniques. Specialized Tools for Database Improvement. Checklist for Evaluating Record Linkage Software
  34. Handbook of Research on Complex Dynamic Process Management: Techniques for Adaptability in Turbulent Environments | by Minhong Wang and Zhaohao Sun (eds) | 2010 | ISBN: 9781605666693. Solutions for Complex Business Process Management. BPM Languages and Tools
  35. Internal Marketing: Tools and Concepts for Customer-Focused Management | by Pervaiz K. Ahmed and Mohammed Rafiq | ISBN: 9780750648387. Internal Marketing Tools. Multilevel internal marketing model. Structuring the Internal Marketing Process
  36. Embedded Technology Books. Intelligent Sensor Design Using the Microchip dsPIC | by Creed Huddleston | 2007 | ISBN: 9780750677554. Embedded Control Engineering. Temperature Sensors. Pressure and Load Sensors. Flow Sensors. Intelligent Sensors Principles.
  37. Ready, Fire, Aim: Zero to $100 Million in No Time Flat | by Michael Masterson | ISBN: 9780470182024. Money Guide Book. Investment Books. Entrepreneur Problems, Challenges, and Opportunities.
  38. Effective Writing Skills for Public Relations, Fourth Edition | by John Foster | ISBN: 9780749451097. Business Writing Skills Training. Good Writing Style. WRITING REPORTS AND MINUTES. Freelance Writer Guide
  39. SAP ABAP Handbook | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781071. SAP Books. ERP System. Architecture of SAP R/3. ABAP Workbench Tools. ABAP Dictionary. ABAP Programming in ABAP Editor. SAPscript and SAP Smart Forms
  40. Human Capital Management: Achieving Added Value through People | by Angela Baron and Michael Armstrong | ISBN: 9780749453848. HUMAN CAPITAL ADVANTAGE AND RESOURCE-BASED STRATEGY. HCM Toolkit. HCM SKILLS OF HR SPECIALISTS

Tags: , , , , , , , , , , , , , , ,

Comments

Tell me what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!

You must be logged in to post a comment.