The Business-Oriented CIO: A Guide to Market-Driven Management | by George Tillmann | ISBN: 9780470278123. IT Strategy and Planning. IT Governance. IT Portfolio Management. Customer Management. Market Intelligence. Service-Offering Management. IT Performance Management

The Business-Oriented CIO: A Guide to Market-Driven Management

by George Tillmann
ISBN:9780470278123

Applying some of the best for-profit business thinking for use by CIOs and IT managers, this book discusses how to run your IT department like a business rather than a reactive entity that only functions to fix problems.

Get this Book by clicking below:

The Business-Oriented CIO—A Guide to Market-Driven Management

Preface
Overview
Firsthand Experience
Diverse IT Audience
The Desired Result
Notes

Part One – The Fundamentals
Chapter 1 – In Search of Overhead Heroes
Overview
The Problem
The IT Solution
What The For-Profits Can Teach IT
Some Additional Thoughts
Notes

Chapter 2 – IT Governance
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Some Helpful Organizations and Web Sites

Chapter 3 – IT Strategy and Planning
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Note
References
Some Representative Literature
Some Helpful Organizations and Web Sites

Chapter 4 – Portfolio Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Some Helpful Organizations and Web Sites





Part Two – Learning from the Best
Chapter 5 – Customer Management
Overview
The Problem
The IT Solution
What the For-Profits can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature

Chapter 6 – Market Intelligence
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
References

Chapter 7 – Service-Offering Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature

Chapter 8 – Performance Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Note
References
Some Representative Literature
Some Helpful Organizations and Web Sites



Part Three – Pushing the Envelope
Chapter 9 – Organizational Competencies
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature

Chapter 10 – In Search of Customer Service
Overview
Do What I Say, Not What I Do
A New Look at Service
Service Economy versus Service Mentality
Do You Want Courtesy with That?
Notes
References
Some Helpful Organizations and Web Sites



Chapter 11 – Local Heroes
Overview
Achieving Market-Driven Management
First Steps First
A Final Thought
Notes
References



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  • Best Practice Financial Management: Six Key Concepts for Healthcare Leaders, Third Edition | by Kenneth Kaufman | ISBN: 9781567932591. Healthcare Books. Principles of Corporate Finance. Strategic Budgeting Tools. Financial Credit Analysis.
  • Effective Project Management: Traditional, Agile, Extreme, Fifth Edition | by Robert K. Wysocki | 2009 | ISBN: 9780470423677. Project Management Process Groups. Writing an Effective Project Proposal. How to Monitor and Control a Project. Project Portfolio Management Process
  • Computer Software Development Books. Game Programming Books. iPhone Cool Projects | by Gary Bennett et al. | 2009 | ISBN: 9781430223573. Planning a Simple Collaborative Phone Game. Multitouch Interface Design and Implementation

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• This Month's Popular Posts

  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
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  • 5 Legal Elements of Fraud. How Fraud investigators look for evidence of intent to defraud.
  • Common Types of Operational Risk. Internal fraud.External fraud.Legal and liability losses.Noncompliance with regulations.System failures.Inappropriate business practice.
  • Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research, Second Edition | by Ian Brace | ISBN: 9780749450281. E-Marketing Research Books. Online Survey Design. RECRUITMENT Survey QUESTIONNAIRES. CUSTOMER SATISFACTION RESEARCH
  • Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition | by Robert D. Galliers and Dorothy E. Leidner (eds) | ISBN: 9780750656191. Strategic Information Systems. Information Systems Planning Process. Information Systems–Business Strategy Alignment
  • 8 Sales Forecasting Techniques.Marketing models.Statistical demand analysis.Subjective methods of forecasting.Derived demand.Smoothing.Decomposition analysis.
  • ERP Books. SAP MM Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781446. SAP Materials Management. Materials Requirement Planning. mySAP ERP Applications. Inventory Management. Procurement and Purchasing Management.
  • Materials Selection in Mechanical Design, Third Edition | by Michael F. Ashby | ISBN: 9780750661683. Materials Science Books. Engineering Materials. Material Property Charts. Designing Hybrid Materials
  • Digital Signal Processing: Fundamentals and Applications | by Li Tan | ISBN: 9780123740908. Electrical Engineering Books. DSP Applications. Digital Filter Design. Hardware and Software for Digital Signal Processors. Adaptive Filters
  • Fundamentals of Momentum, Heat, and Mass Transfer, Fourth Edition | by James R. Welty et al. | ISBN: 9780471381495. Radiation Heat Transfer. Turbulence on Momentum Transfer. Convective Heat Transfer. HEAT EXCHANGER ANALYSIS AND DESIGN
  • Quality Management Essentials. Key Concepts, Pros and Cons of Total Quality Management (TQM)
  • Project Scheduling and Cost Control: Planning, Monitoring and Controlling the Baseline | by James C. Taylor | ISBN: 9781932159110. Project Managemet Books. Project Tools and Templates. TECHNIQUES FOR COMPRESSING THE SCHEDULE AND LEVELING RESOURCES. PROJECT RESOURCE PLANNING
  • Strategic Human Resource Management: A Guide to Action, Fourth Edition | by Michael Armstrong | ISBN: 9780749453756. Organization Development Strategy. Corporate Social Responsibility Strategy. Employee Engagement Strategy. Human Capital Management Strategy. Learning and Development Strategy
  • Digital Modulation Techniques, Second Edition | by Fugin Xiong | ISBN: 9781580538633. Optical Communications Books. Digital Communication Systems. Orthogonal Frequency Division Multiplexing. Quadrature Amplitude Modulation. Frequency Shift Keying. Phase Shift Keying
  • Enterprise Resource Planning Books. SAP SD Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781989. Sales and Distribution (SD) Module in an ERP System
  • IBM Lotus Notes and Domino 8.5.1: The Upgrader's Guide | by Tim Speed et al. | 2010 | ISBN: 9781847199287. Collaborative Computing Books. Key Lotus Notes 8.5 Enhancements. How to Upgrade to Notes and Domino 8.5. How Lotus Notes 8.5 Works with SOAs. Productivity Tools Integration with Notes 8.5
  • E-Banking Management: Issues, Solutions, and Strategies | by Mahmood Shah and Steve Clarke (eds) | 2009 | ISBN: 9781605662527. E-Banking Technologies. E-Banking Project Management. Delivery of Retail Banking Services. TOOLS FOR MANAGING E-BANKING
  • Handbook of International Human Resource Management: Integrating People, Process, and Context | by Paul R. Sparrow (ed) | 2009 | ISBN: 9781405167406. Human Resources Books.