E-Government in Asia: Enabling Public Service Innovation in the 21st Century | by James SL Yong | ISBN: 9789812610232. The e-Services Portal. Public Sector Reform with E-GOVERNMENT DEVELOPMENT MODELS. In Search of e-Government Excellence. MAJOR E-GOVERNMENT INITIATIVES

January 29, 2010 by kutenk
Filed under: Business Books, Computer Books 

E-Government in Asia: Enabling Public Service Innovation in the 21st Century

by James SL Yong
ISBN:9789812610232

Based on extensive research and interviews with government leaders and practitioners, this book takes readers on a fascinating journey across 10 economies and explains how each government administration has chosen to pursue their e-Government initiatives.

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E-Government in Asia—Enabling Public Service Innovation in the 21st Century







Preface
The Rise of e-Government
ACKNOWLEDGEMENTS
ABOUT THE AUTHORS




Scope
Chapter 1 – e-Government: Enabling Public Sector Reform
ON GOVERNMENT
PUBLIC SECTOR REFORM
EMERGENCE OF E-GOVERNMENT
E-GOVERNMENT DEFINED
PERSPECTIVES OF E-GOVERNMENT
E-GOVERNMENT DEVELOPMENT MODELS
CONCLUSION

Chapter 2 – In Search of e-Government Excellence
WHAT IS EXCELLENCE IN GOVERNMENT?
HOW DOES E-GOVERNMENT ENABLE GOVERNMENT EXCELLENCE?
THE E-GOVERNMENT JOURNEY
STAGES OF E-GOVERNMENT
CASE STUDY: TRANSACTIONAL PRESENCE
MEASURES OF EXCELLENCE IN E-GOVERNMENT
MEASUREMENTS OF E-GOVERNMENT READINESS
FUTURE SUCCESS OF E-GOVERNMENT

Vision
Chapter 3 – The Journey to e-Brunei
Overview
BACKGROUND
THE NATIONAL ICT PROGRAMME
KEY ORGANISATIONAL STRUCTURES
ICT INFRASTRUCTURE
E-GOVERNMENT – VISION AND DIRECTIONS
KEY STRATEGIES AND GOALS
STATUS OF INITIATIVES
KEY CHALLENGES AND THE WAY AHEAD
PERSPECTIVES OF AN E-GOVERNMENT LEADER
Useful Websites

Chapter 4 – Enter the Dragon – Informatization in China
BACKGROUND
INFORMATIZATION IN CHINA
THE KEY AGENCIES
THE TELECOM SCENE IN CHINA
ICT MATURITY INDICATORS
THE GOLDEN PROJECTS
THE GOVERNMENT ONLINE PROJECT
E-GOVERNMENT: DEVELOPMENTS FROM BEIJING
E-GOVERNMENT: DEVELOPMENTS FROM SHANGHAI
CONCLUDING REMARKS
Useful websites





Chapter 5 – Digital 21 and Hong Kong’s Advancement in e-Government
BACKGROUND
THE DIGITAL 21 IT STRATEGY
ICT MATURITY INDICATORS
THE E-GOVERNMENT PROGRAMME
THE GOVERNMENT CHIEF INFORMATION OFFICER
MAJOR E-GOVERNMENT INITIATIVES
INNOVATIVE BUSINESS MODELS
MILESTONES AND CHALLENGES
CLOSING REMARKS
Useful websites

Chapter 6 – India: e-Progress in the States
Overview
BACKGROUND
THE NATIONAL ICT PROGRAMME
ICT MATURITY INDICATORS
E-GOVERNANCE IN INDIA
KEY GOVERNMENT AGENCIES
NATIONAL LEVEL INITIATIVES
KEY INITIATIVES BY INDIAN STATES
OTHER SIGNIFICANT PROJECTS
OBSERVATIONS OF E-INDIA
References
Useful websites




Chapter 7 – Towards an Information Society – the Japanese Experience
Overview
BACKGROUND
ICT MATURITY INDICATORS
BLUEPRINT TOWARDS AN INFORMATION SOCIETY
CENTRAL GOVERNMENT REFORM
E-GOVERNMENT IN JAPAN
KEY E-GOVERNMENT INITIATIVES
REFLECTIONS ON JAPAN’S E-GOVERNMENT JOURNEY
References
Useful Websites

Chapter 8 – Towards u-Korea – Developing Participatory Government & Digital Society
Overview
BACKGROUND
SOUTH KOREAN GOVERNMENT REFORM
ICT MATURITY INDICATORS
THE ROAD TO INFORMATIZATION
E-GOVERNMENT – VISION & DIRECTION
FOUNDATION FOR E-GOVERNMENT: STRATEGIC INITIATIVES (2001 – 2002)
OTHER ENABLING INITIATIVES
KEY CHALLENGES
LOOKING FORWARD
References
Useful Websites

Chapter 9 – Malaysia: Advancing Public Administration into the Information Age
Overview
BACKGROUND
ICT MATURITY INDICATORS
THE NATIONAL ICT PROGRAMME
KEY ORGANISATIONAL STRUCTURES
THE ELECTRONIC GOVERNMENT FLAGSHIP
E-GOVERNMENT PILOT PROJECTS
CHALLENGES AND ASPIRATIONS
A DIALOGUE WITH DATUK DR MUHAMMAD RAIS BIN ABDUL KARIM,
Useful Websites

Chapter 10 – Many Agencies, One Government – Singapore’s Vision of Public Services Delivery
Overview
BACKGROUND
THE NATIONAL ICT PROGRAMMES
STANDARDS AND LEGISLATION
ICT MATURITY INDICATORS
THE JOURNEY TOWARDS E-GOVERNMENT
GENERAL INFRASTRUCTURE
CITIZEN SERVICES AND PROGRAMMES
BUSINESS SERVICES
GOVERNMENT EMPLOYEE SERVICES
DRIVING GOVERNMENT EFFICIENCY
References
Useful Websites



Chapter 11 – Digital Taiwan – Towards a Green Silicon Island
BACKGROUND
CHALLENGE 2008: THE NATIONAL DEVELOPMENT PLAN
THE DIGITAL TAIWAN PROJECT
ICT MATURITY INDICATORS
THE E-GOVERNMENT PROGRAMME
STATUS OF KEY INITIATIVES
CHALLENGES AND FUTURE PROSPECTS
PERSPECTIVES OF AN E-GOVERNMENT LEADER
Useful Websites

Chapter 12 – Thailand: e-Government for Public Service Reform
Overview
BACKGROUND
ICT MATURITY INDICATORS
THE NATIONAL IT PROGRAMME
THE DRIVE TOWARDS E-GOVERNMENT
STRATEGIES AND KEY FOCUS AREAS
STATUS OF INITIATIVES
CREATING THE FUTURE
PERSPECTIVES OF AN E-GOVERNMENT LEADER
References
Useful Websites



Perspectives
Chapter 13 – The e-Services Portal – Doorway to e-Government
BEYOND WEBSITES
THE VALUE OF PORTALS IN THE PUBLIC SECTOR
PORTALS IN ASIAN PUBLIC SECTOR TRANSFORMATION
ATTAINING TOTAL SERVICE DELIVERY – PORTALS TO ENGAGE THE ENTERPRISE AND SOCIETY
LESSONS LEARNT IN PORTAL DEPLOYMENT
CLOSING THOUGHTS

Chapter 14 – Knowledge Management in the Public Sector
Overview
KNOWLEDGE MANAGEMENT DEFINED
PUBLIC SECTOR CHALLENGES
THE CASE FOR KNOWLEDGE MANAGEMENT IN THE PUBLIC SECTOR
KNOWLEDGE-BASED ECONOMIES
ERA OF CONTINUOUS LEARNING
GROWTH OF KNOWLEDGE MANAGEMENT INITIATIVES
CHALLENGES
THE WAY FORWARD

Chapter 15 – e-Government and the Security Challenge
Overview
IN A NUTSHELL
WHAT’S AT STAKE?
INFRASTRUCTURE SECURITY
APPLICATION SECURITY
IDENTITY MANAGEMENT
INFORMATION ASSURANCE
IDENTITY ASSURANCE
BEYOND TECHNOLOGY: LEGISLATION AND POLICIES
EMERGING IT SECURITY TRENDS
APPLICATION SECURITY
Useful Websites

Chapter 16 – Making e-Governance Happen – A Practitioner’s Perspective
BEYOND THE VISION
E-GOVERNMENT CONTEXT
KEY CHALLENGES IN REALISING AN E-GOVERNMENT VISION
STRATEGIC RESPONSES
SUMMARY

Chapter 17 – The Future of e-Government – Perspectives and Possibilities
INTRODUCTION
EIGHT PERSPECTIVES OF E-GOVERNMENT2
THOUGHTS ON THE EVOLUTION OF E-GOVERNMENT



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