Creating the Ultimate Lean Office: A Zero-Waste Environment with Process Automation | by Raymond S. Louis | ISBN: 9781563273711. Effective Administration Processes. The Thirteen Types of Office Waste. Automating Administration Processes. Seven Steps of Office Administration Automation

January 5, 2010 by kutenk
Filed under: Business Books 

Creating the Ultimate Lean Office: A Zero-Waste Environment with Process Automation

by Raymond S. Louis
ISBN:9781563273711

Exploring the challenges of applying current methodologies to create a lean office, this book can help create a lean office that can compete vigorously against the best organizations in the world.

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Creating the Ultimate Lean Office—A Zero-Waste Environment with Process Automation







Introduction
Part One – Achieving a Lean Office through Administration Automation
Chapter 1 – The Lean Office

Overview
Ineffective Administration Processes
Setting Up the Lean Office
Additional Key Points




Chapter 2 – Administration Automation
Defining Administration Processes
The Thirteen Types of Office Waste
Environmental Factors
The Evolution from Performing Task Activities to Performing Strategic Activities
Additional Key Points

Chapter 3 – Automating Administration Processes
Overview
Source Code Changes
Applying Continuous Improvement
Seven Steps of Administration Automation
Functions That Can Be Improved through Administration Automation
Developing the Appropriate Mindset
Additional Key Points

Part Two – System Enhancement Options
Chapter 4 – The Bolt-On System Enhancement Option

Overview
Five Steps to Selecting a Bolt-On
Additional Key Points

Chapter 5 – The Extension System Enhancement Option
Copy and Modify an Existing Module
Design the Modifications
Apply a Routine to a Hook
Design a Routine for the Hook
Additional Key Points

Chapter 6 – The Supplier Modification Enhancement Option
Making Source Code Changes
Source Code Change Example
Additional Key Point



Chapter 7 – The Custom Routine System Enhancement Option
Basic Guidelines
Staying within Source Code Example
Custom Routine Approach
Designing the Custom Routine
Additional Key Points

Chapter 8 – The System Enhancement Selection Process
Overview
Selecting the Best System Enhancement Option
Encouraging Creativity and Innovation
Additional Key Point




Part Three – Seven Steps of Administration Automation
Chapter 9 – Step 1: Improvement Driven by Strategic Objectives

External Analysis
Perform Internal Analysis and Determine Gaps and/or How Competitive Advantage Can Be Achieved
Determine a Strategy and State the Strategic Objective(s)
Additional Key Points

Chapter 10 – Step 2: Selecting the Team and Putting Primary Measurements in Place
BPI Team Leader and Team Members
Put Primary Measurements in Place
Additional Key Point

Chapter 11 – Step 3: Determining Root Cause Issue(s) and Understanding Affected Process(es)
Determine Root Cause Issue(s)
Understand the Affected Process(es)
Additional Key Points

Chapter 12 – Eight Key Questions
Question 1: Is the Technique Currently Being Applied Correctly for Your Environment?
Question 2: Does Your Current Software Package Contain All the Required Capabilities and Perform Them Effectively?
Question 3: Can Policy/Procedure Changes Rectify the Issue(s) and/or Make a Competitive Difference?
Question 4: Are There Operations and/or Tasks That Can Be Eliminated without Adversely Affecting the Required Results or Another Part of the System?
Question 5: Will This Approach Rectify the Issue(s) and/or Make a Competitive Difference?
Question 6: Is There a Performance Issue with Speed, Accuracy, Costs, Level of Service, or Timeliness of Completion That Can Be Rectified through Automation?
Question 7: Are the Processes Disjointed and Can They Be Joined through Automation?
Question 8: Is a Competitive Advantage Being Sought through Innovation and Automation?
Applying the Key Questions: The Magnum Example
Additional Key Points



Chapter 13 – Step 4: Developing the Solution
Constructing a Future Process Sequence Chart
The Magnum Example
Selecting System Enhancement Option(s)
Initiating Preliminary System Enhancement Option Action
Additional Key Point

Chapter 14 – Step 5: Preparing for Implementation
Constructing an Implementation Milestone Chart
System Enhancement Implementation Steps and the Implementation Milestone Chart
Cost-Benefit Analysis
Additional Key Point

Chapter 15 – Step 6: Approval and Secondary Measurements
Getting Approval to Implement
Putting Secondary Measurements in Place
Additional Key Point

Chapter 16 – Step 7: Implementation
Overview
Monitoring Measurements
Keeping the Team in Place
Additional Key Points

Conclusion

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