The Business-Oriented CIO: A Guide to Market-Driven Management | by George Tillmann | ISBN: 9780470278123. IT Strategy and Planning. IT Governance. IT Portfolio Management. Customer Management. Market Intelligence. Service-Offering Management. IT Performance Management
Saturday, January 30th, 2010The Business-Oriented CIO: A Guide to Market-Driven Management
by George Tillmann
ISBN:9780470278123
Applying some of the best for-profit business thinking for use by CIOs and IT managers, this book discusses how to run your IT department like a business rather than a reactive entity that only functions to fix problems.
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The Business-Oriented CIO—A Guide to Market-Driven Management
Preface
Overview
Firsthand Experience
Diverse IT Audience
The Desired Result
Notes
Part One – The Fundamentals
Chapter 1 – In Search of Overhead Heroes
Overview
The Problem
The IT Solution
What The For-Profits Can Teach IT
Some Additional Thoughts
Notes
Chapter 2 – IT Governance
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Some Helpful Organizations and Web Sites
Chapter 3 – IT Strategy and Planning
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Note
References
Some Representative Literature
Some Helpful Organizations and Web Sites
Chapter 4 – Portfolio Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Some Helpful Organizations and Web Sites
Part Two – Learning from the Best
Chapter 5 – Customer Management
Overview
The Problem
The IT Solution
What the For-Profits can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Chapter 6 – Market Intelligence
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
References
Chapter 7 – Service-Offering Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Chapter 8 – Performance Management
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Note
References
Some Representative Literature
Some Helpful Organizations and Web Sites
Part Three – Pushing the Envelope
Chapter 9 – Organizational Competencies
Overview
The Problem
The IT Solution
What the For-Profits Can Teach IT
Some Additional Thoughts
Notes
References
Some Representative Literature
Chapter 10 – In Search of Customer Service
Overview
Do What I Say, Not What I Do
A New Look at Service
Service Economy versus Service Mentality
Do You Want Courtesy with That?
Notes
References
Some Helpful Organizations and Web Sites
Chapter 11 – Local Heroes
Overview
Achieving Market-Driven Management
First Steps First
A Final Thought
Notes
References
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