Ultimate Basic Business Skills: Training an Effective Workforce | by Christee Gabour Atwood | 2009 | ISBN: 9781562865894. Business Writing Skills. Business Social Skills. Business Communication Skills. Customer Service Skills. Interpersonal Skills. Decision Making and Problem Solving.

Ultimate Basic Business Skills: Training an Effective Workforce

by Christee Gabour Atwood
2009 (304 pages)
ISBN:9781562865894

Covering more than 20 individual topic areas, from customer service and decision-making to business writing and communication skills, this book will get frontline workers up to speed on critical business skills.

Get this Book by clicking below:

Ultimate Basic Business Skills—Training an Effective Workforce







Preface
Section One – Getting Started
Chapter 1 – How to Use This Book
What’s in This Chapter?
Why Business Skills Training?
How to Use This Workbook
What’s on the CD?

Chapter 2 – Facilitating Business Skills Training
What’s in This Chapter?
Establishing a Learning Environment
Workshop Preparations
Principles of Effective Facilitation

Section Two – Customer Service
Chapter 3 – Customer Service Skills Overview
What’s in This Section?
What’s in Each Module?
What Are the Ultimate Outcomes?

Chapter 4 – Basics of Customer Service
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 5 – Telephone Skills Training
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 6 – Dealing With Diffcult Customers
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 7 – Internal Customer Service
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Section Three – Interpersonal Skills
Chapter 8 – Interpersonal Skills Overview
What’s in This Section?
What’s in Each Module?
What Are the Ultimate Outcomes?

Chapter 9 – Communication Skills
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 10 – Presentation Skills
What’s in This Chapter?
Training Objectives
Materials
PowerPoint Slides



Chapter 11 – Basic Networking
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 12 – Conflict Management
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Section Four – Basic Business Skills
Chapter 13 – Business Skills Overview
What’s in This Section?
What’s in Each Module?
What Are the Ultimate Outcomes?

Chapter 14 – Priority Management
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 15 – Decision Making and Problem Solving
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slide

Chapter 16 – Business Writing and Email
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 17 – Basic Business Knowledge
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Section Five – Professionalism
Chapter 18 – Professionalism Overview
What’s in This Section?
What’s in Each Module?
What Are the Ultimate Outcomes?

Chapter 19 – Professional Image
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 20 – Social Skills and Basic Etiquette
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides



Chapter 21 – Working in Teams
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 22 – Work-Life Balance
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Chapter 23 – Professional Development
What’s in This Chapter?
Training Objectives
Materials
Sample Agenda
PowerPoint Slides

Appendix A – Using the Accompanying Compact Disc
Using the Compact Disc—General
PowerPoint Presentations

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  • Common Types of Operational Risk. Internal fraud.External fraud.Legal and liability losses.Noncompliance with regulations.System failures.Inappropriate business practice.
  • ERP Books. SAP MM Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781446. SAP Materials Management. Materials Requirement Planning. mySAP ERP Applications. Inventory Management. Procurement and Purchasing Management.
  • Driving and Accelerating Business Growth using Right Brain and Left Brain. Imaginative with your right brain. Intelligent with your left brain. Inspired whole brain thinking.
  • Planning and Scheduling Using Microsoft Office Project 2007, Revised 2009: Including Microsoft Project 2000 to 2003 | by Paul Eastwood Harris | 2009 | ISBN: 9781921059278. Tools and Techniques for Scheduling
  • Ugly's Electrical Desk Reference, Revised 2008 Edition | by George V. Hart | 2010 | ISBN: 9780763773335. Electrical Safety Checklist. Electrical Distribution Systems. Power Factor and Efficiency. Three Phase A.C. Motor Windings and Connections.
  • New Trading Systems and Methods, Fourth Edition | by Perry J. Kaufman | ISBN: 9780471268475. Charting Systems and Techniques. DAY TRADING USING PRICE PATTERNS. ADAPTIVE INTRADAY BREAKOUT SYSTEM. GAMBLING TECHNIQUES — THE THEORY OF RUNS.
  • Game Coding Complete, Third Edition | by Mike McShaffry | 2009 | ISBN: 9781584506805. Game Programming Books. Networked Game Architecture. Smart Game Design Practices. User Interface Programming. Core Game Technologies. Network Programming Primer. Game Programmer Resources.
  • The Principles of Naval Architecture Series: Intact Stability | The Society of Naval Architects and Marine Engineers | 2010. Detailed Estimates of Vessel Weights and Position of Center of Gravity. Merchant Ship Stability Criteria. Ship Stability during Dry Docking.
  • 4 Characteristics of Good Franchise. What Good Franchise Package should look like.
  • Inventory Planning and Control. How Much to Order and When to Order. 4 Approaches to Volume-Timing Inventory decision.
  • Maximize your position in the organic search results.
  • Strategic Human Resource Management: A Guide to Action, Fourth Edition | by Michael Armstrong | ISBN: 9780749453756. Organization Development Strategy. Corporate Social Responsibility Strategy. Employee Engagement Strategy. Human Capital Management Strategy. Learning and Development Strategy
  • Implementing Cisco IP Switched Networks (SWITCH) Foundation Learning Guide: Foundation Learning for SWITCH 642-813 | by Richard Froom, Balaji Sivasubramanian and Erum Frahim2010 | ISBN: 9781587058844. Enterprise Campus Network Design.
  • MANAGEMENT CAPABILITY MATURITY MODEL BEST-PRACTICES
  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
  • Toyota Culture: The Heart and Soul of the Toyota Way | by Jeffrey K. Liker, Michael Hoseus,The Center for Quality People and Organizations | ISBN: 9780071492171. HR Management Books. The Challenges of Changing Organizational Culture. The Human Systems Model. Workforce Management
  • Oracle Fusion Developer Guide: Building Rich Internet Applications with Oracle ADF Business Components and Oracle ADF Faces | by Frank Nimphius and Lynn Munsinger | 2010 | ISBN: 9780071622547. Oracle Application Development Framework (ADF). Oracle Fusion Web Application Development.
  • Fundamentals of Momentum, Heat, and Mass Transfer, Fourth Edition | by James R. Welty et al. | ISBN: 9780471381495. Radiation Heat Transfer. Turbulence on Momentum Transfer. Convective Heat Transfer. HEAT EXCHANGER ANALYSIS AND DESIGN
  • Electrical Design of Commercial and Industrial Buildings | by John Hauck | 2011 | ISBN: 9780763758288. Electrical Plan Design. Electrical Plan Review Checklist. Designing Electrical Distribution Equipment. How to Interpret Energy Code Design Methods
  • Introduction to Helicopter and Tiltrotor Simulation | by Mark E. Dreier | ISBN: 9781563478734. Flight Simulation of Helicopters and Tiltrotors. Kinematics and Flight Dynamics. Aerodynamics of Propellers. Improvement of the Quasi-Static Rotor Model
  • Fundamentals of Structural Dynamics, Second Edition | by Roy R. Craig, Jr. and Andrew J. Kurdila | ISBN: 9780471430445. Aeronautical Engineering Books. VIBRATION TESTING OF STRUCTURES. STABILITY OF MOTION. STRUCTURAL DAMPING. FREE VIBRATION OF SYSTEMS WITH RIGID-BODY MODES
  • Characteristics of Leading Supply Management Organizations. Supply Chain Management.
  • Understand CHIEF OPERATIONS OFFICER's Key ROLES AND RESPONSIBILITIES
  • Titanium and Titanium Alloys: Fundamentals and Applications | by Christoph Leyens and Manfred Peters (eds) | BUY PDF EBOOKS ONLINE | ISBN: 9783527305346. Orthorhombic Titanium Aluminides. Oxidation and Protection of Titanium Alloys. Continuous Fiber Reinforced Titanium Matrix Composites
  • 8 Sales Forecasting Techniques.Marketing models.Statistical demand analysis.Subjective methods of forecasting.Derived demand.Smoothing.Decomposition analysis.
  • Breaking down barriers to innovation. Destroy the Hierarchical Organizational Structure.
  • The Nalco Water Handbook, Third Edition | by Daniel Flynn | 2009 | ISBN: 9780071548830. Factors Affecting Water Quality. Raw Water Clarification and Filtration. Reverse Osmosis and Nanofiltration. Boiler Feedwater Treatment. Cooling Water Treatment and Control. Biological Waste Treatment. Membrane Filtration in Drinking Water Systems.
  • How to be a good interviewer. Guidelines for Conducting and Analyzing Interviews.
  • 5 Legal Elements of Fraud. How Fraud investigators look for evidence of intent to defraud.
  • How to conduct Job Interview. Interview Structure. Manager's Guide to Successful Interview. How to Prepare Interview.

• This Month's Popular Posts

  • 5 Legal Elements of Fraud. How Fraud investigators look for evidence of intent to defraud.
  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
  • Understand CHIEF OPERATIONS OFFICER's Key ROLES AND RESPONSIBILITIES
  • Common Types of Operational Risk. Internal fraud.External fraud.Legal and liability losses.Noncompliance with regulations.System failures.Inappropriate business practice.
  • Five Characteristics of Good Training. Improve Workplace Performance with Business Goals Alignment.
  • BUSINESS MODEL OF THE FIRM. Four types of business model change strategies. Nine basic business model building blocks.
  • ERP Books. SAP MM Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781446. SAP Materials Management. Materials Requirement Planning. mySAP ERP Applications. Inventory Management. Procurement and Purchasing Management.
  • Strategic Human Resource Management: A Guide to Action, Fourth Edition | by Michael Armstrong | ISBN: 9780749453756. Organization Development Strategy. Corporate Social Responsibility Strategy. Employee Engagement Strategy. Human Capital Management Strategy. Learning and Development Strategy
  • Multiphysics Modeling Using COMSOL: A First Principles Approach | by Roger W. Pryor | 2011 | ISBN: 9780763779993. COMSOL Multiphysics Modelers. Heat Flow Models. Hall Effect Model. 2D Axisymmetric Heat Conduction Modeling. 2D Resistive Heating Modeling. Thin Layer Resistance Modeling. Electrostatic Modeling
  • 8 Sales Forecasting Techniques.Marketing models.Statistical demand analysis.Subjective methods of forecasting.Derived demand.Smoothing.Decomposition analysis.
  • Quality Management Essentials. Key Concepts, Pros and Cons of Total Quality Management (TQM)
  • 20 Key Dimensions of Organizational Climate
  • LTE: The UMTS Long Term Evolution: From Theory to Practice | by Stefania Sesia, Issam Toufik and Matthew Baker (eds) | 2009 | ISBN: 9780470697160. Radio Resource Management. Multiple Antenna Techniques. RS-Aided Channel Modelling and Estimation.
  • Inventory Planning and Control. How Much to Order and When to Order. 4 Approaches to Volume-Timing Inventory decision.
  • The Principles of Naval Architecture Series: Intact Stability | The Society of Naval Architects and Marine Engineers | 2010. Detailed Estimates of Vessel Weights and Position of Center of Gravity. Merchant Ship Stability Criteria. Ship Stability during Dry Docking.
  • New Trading Systems and Methods, Fourth Edition | by Perry J. Kaufman | ISBN: 9780471268475. Charting Systems and Techniques. DAY TRADING USING PRICE PATTERNS. ADAPTIVE INTRADAY BREAKOUT SYSTEM. GAMBLING TECHNIQUES — THE THEORY OF RUNS.
  • Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition | by Robert D. Galliers and Dorothy E. Leidner (eds) | ISBN: 9780750656191. Strategic Information Systems. Information Systems Planning Process. Information Systems–Business Strategy Alignment
  • Wiley CPA Examination Review,: Problems and Solutions 2009-2010, 36th Edition, Volume 2 | by Patrick R. Delaney and O. Ray Whittington | 2009 | ISBN: 9780470453377. Financial Accounting Books. Auditing and Attestation Problems and Solutions
  • SAP ERP Financials and FICO Handbook | by S. N. Padhi | 2010 | ISBN: 9780763780807. Enterprise Resource Planning Books. COST CENTER ACCOUNTING (CO-CCA). G/L ACCOUNTING (FI-G/L). PROFIT CENTER ACCOUNTING (PCA). PRODUCT COSTING (CO-PC). ASSET ACCOUNTING (AA). INTERNAL ORDER (CO-IO)
  • The Nalco Water Handbook, Third Edition | by Daniel Flynn | 2009 | ISBN: 9780071548830. Factors Affecting Water Quality. Raw Water Clarification and Filtration. Reverse Osmosis and Nanofiltration. Boiler Feedwater Treatment. Cooling Water Treatment and Control. Biological Waste Treatment. Membrane Filtration in Drinking Water Systems.
  • Oilfield Processing: Crude Oil, Volume 2 | by Francis S. Manning and Richard Thompson | ISBN: 9780878143542. Field Processing of Crude Oil. Transportation of Crude Oil. Water-in-Crude Oil Emulsions. Dehydration of Crude Oil. Desalting of Crude Oil. Stabilization and Sweetening of Crude Oil
  • Design of Reinforced Concrete, Eighth Edition | by Jack C. McCormac and Russell Brown | 2009 | ISBN: 9780470279274. Civil Engineering Books. STRUCTURAL MATERIALS FOR BUILDINGS AND BRIDGES. STRUCTURAL SAFETY DESIGN. DESIGN OF DOUBLY REINFORCED BEAMS. Continuous Reinforced Concrete Structures
  • Fraud Risk Assessment: Building a Fraud Audit Program | by Leonard W. Vona | ISBN: 9780470129456. Fraud Management Books. Payroll Fraud Schemes. Fraud Risk Control Strategy. Sample Fraud Audit Report. Travel Expense Concealment Strategies. Fraud in Expenditure. Contract Fraud Audit Plan
  • Total Sustainability Management Model for Enterprise. What is Corporate Sustainability.
  • How to be a good interviewer. Guidelines for Conducting and Analyzing Interviews.
  • Beginning Game Programming, Third Edition | by Jonathan S. Harbour | 2010 | ISBN: 9781435454279. Game Programming with Windows and DirectX. Game Programming Toolbox. Learning the Basics of 3D Rendering. Game Development Websites. Game Reviews and Download Sites
  • Secrets of ProShow Experts: The Official Guide to Creating Your Best Slide Shows with ProShow Gold and Producer | by Paul Schmidt | 2011 | ISBN: 9781435454842. ProShow Producer Techniques. Powerful Image Presentation. Animation Tricks. Photography Tips
  • SAP ABAP Handbook | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781071. SAP Books. ERP System. Architecture of SAP R/3. ABAP Workbench Tools. ABAP Dictionary. ABAP Programming in ABAP Editor. SAPscript and SAP Smart Forms
  • Corporate Finance: A Practical Approach | by Michelle R. Clayman, Martin S. Fridson and Martin S. Fridson | ISBN: 9780470197684. CAPITAL BUDGETING PROCESS. INVESTMENT DECISION CRITERIA. PROJECT ANALYSIS AND EVALUATION. DIVIDEND PAYOUT POLICY. Working Capital Management. Financial Statement Analysis
  • The Financial Management of Hospitals and Healthcare Organizations, Fourth Edition | by Michael Nowicki | ISBN: 9781567932775. Medicare and Medicaid. How to Set Charges in Healthcare. How to Manage Accounts Receivable. Materials and Inventory Management. Financial Analysis and Management Reporting