ASTD’s Ultimate Performance Management: Training to Transform Performance Reviews into Performance Partnerships | by Jeffrey Russell and Linda Russell | 2009 | ISBN: 9781607283508. Performance Planning and Development. Performance Coaching. The Great Performance Management Cycle
ASTD’s Ultimate Performance Management: Training to Transform Performance Reviews into Performance Partnerships
by Jeffrey Russell and Linda Russell
2009 (361 pages)
ISBN:9781607283508
Presenting guidelines for assessing your organization’s situation, training instruments and tools, learning activities and instructions, this book provides everything to transform your performance review process into powerful performance coaching.
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ASTD’s Ultimate Performance Management—Training to Transform Performance Reviews into Performance Partnerships
Preface
Chapter 1 – Introduction—How to Use This Book Effectively
What’s in This Chapter?
Value of Performance Reviews
Something for Everyone
How to Use This Workbook Most Effectively
What’s Included in This Workbook and on the Accompanying CD?
Icons
Chapter 2 – An Introduction to Performance Management
What’s in This Chapter?
Managing Performance Is a Process, Not an Event
The Great Performance Management Cycle
Who’s in Charge of the Great Performance Management Cycle?
Examining and Improving the Performance Review
The Foundation for Effective Performance Coaching Conversations
Chapter 3 – Assessing Your Performance Management Culture and Competencies
What’s in This Chapter?
Assessing the Organizational Culture and Infrastructure
Gathering Information on Your Organization
Questions to Explore in Your Research
Chapter 4 – Turning People on to Learning
What’s in This Chapter?
The Fundamentals of Adult Learning
Supporting the Transfer of Training
Designing Effective Training Programs
Facilitating Versus Teaching
Chapter 5 – Evaluating Your Training Program Results
What’s in This Chapter?
Role of Evaluation in Assessing the Effects of Your Training Program
Developing Your Evaluation Methods
Chapter 6 – One-Day Workshop on Establishing a Coaching Relationship for Great Performance
What’s in This Chapter?
One-Day Workshop: Establishing a Coaching Relationship for Great Performance
PowerPoint Slides
Chapter 7 – One-Day Workshop on Performance Goal Setting
What’s in This Chapter?
One-Day Workshop: Performance Goal Setting
PowerPoint Slides
Chapter 8 – One-Day Workshop on Diagnosing Employee Performance Problems and Developing Improvement Plans
What’s in This Chapter?
One-Day Workshop: Diagnosing Employee Performance Problems and Developing Improvement Plans
PowerPoint Slides
Chapter 9 – One-Day Workshop on Conducting Performance Coaching and Annual Performance Analysis and Planning Conversations
What’s in This Chapter?
One-Day Workshop: Conducting Performance Coaching and Annual Performance Analysis and Planning Conversations
PowerPoint Slides
Chapter 10 – Half-Day Workshop on the Employee’s Role Within the Partnership for Performance and Performance Coaching Conversations
What’s in This Chapter?
Half-Day Workshop: The Employee’s Role Within the Partnership for Performance and Performance Coaching Conversations
PowerPoint Slides
Appendix A – Using the Accompanying CD Materials
Using the Compact Disc—General
PowerPoint Presentations
Learning Activities
Training Tools
Training Instruments
Handouts
Tips for Trainers
Appendix B – Handouts
Handout 1. The Definition of a Coach
Handout 2. The Roles of the Performance Coach
Handout 3. The Dynamic Nature of the Coaching Relationship
Handout 4. The Great Performance Management Cycle
Handout 5. Defining Great Performance
Handout 6. Actions for Encouraging Employee Ownership
Handout 7. The Role of the Coach in Shaping Great Performance
Handout 8. Unilateral Control and Mutual Learning Mindsets
Handout 9. Values and Behaviors for Mutual Learning
Handout 10. The Ladder of Inference
Handout 11. Goal Theory of Motivation
Handout 12. What Is Great Performance?
Handout 13. Performance Accountabilities
Handout 14. The Purpose and Characteristics of Effective Performance Measures
Handout 15. The Goals of Performance Coaching
Handout 16. Tools for Documenting Performance
Handout 17. Using the Performance Gap to Drive Improvement
Handout 18. Why Things Go Wrong With Performance
Handout 19. The Components of Performance and the 85/15 Rule
Handout 20. Nine-Plus-One Performance Diagnostic Checklist
Handout 21. CauseèEffect Diagram
Handout 22. Actions for Reducing Rating Errors
Handout 23. The Purposes of Performance Reviews
Handout 24. Reframing the Traditional Review
Handout 25. Unbundling the Process
Handout 26. Whole Body Listening
Handout 27. The Four Skills of Active Listening
Handout 28. The Performance Coaching Conversation
Handout 29. Evolutionary vs. Revolutionary Performance Management
Appendix C – Training Instruments
Training Instrument 1. What Is a Coach?
Training Instrument 2. Responsibilities of the Performance Coach
Training Instrument 3. Selecting the Best Coaching Roles
Training Instrument 4. Which Coaching Role Is Best?
Training Instrument 5. What Enables Great Performance?
Training Instrument 6. Building Employee Ownership for Great Performance
Training Instrument 7. A Personal Plan for Action
Training Instrument 8. Responding to Threat or Embarrassment
Training Instrument 9. Mutual Learning and Coaching Cases
Training Instrument 10. How Goal Setting Enables Great Performance and Applying Goal Theory
Training Instrument 11. Defining Great Performance Application
Training Instrument 12. Performance Planning and Development Worksheet
Training Instrument 13. Defining Job Responsibilities
Training Instrument 14. SMART Performance Goals
Training Instrument 15. SMART Goals and Performance Measures Application
Training Instrument 16. Documenting Performance
Training Instrument 17. The Causes of Performance Problems
Training Instrument 18. Cause è Effect Diagram Application
Training Instrument 19. Establishing Positive Performance Goals
Training Instrument 20. Performance Management Quiz
Training Instrument 21. Performance Reviews From the Dark and Light Sides
Training Instrument 22. Common Errors in Performance Reviews
Training Instrument 23. Actions to Reduce Errors in Performance Reviews
Training Instrument 24. Identifying the Purposes of Performance Reviews
Training Instrument 25. Active Listening Application
Appendix D – Training Tools
Training Tool 1. Training Room Configuration/Layout
Training Tool 2. Learning Goal/Objective è Outcomes
Training Tool 3. “Aha!” Sheet
Training Tool 4. Training Program Reaction Sheet
Training Tool 5. Selecting Group Leaders
Appendix E – Learning Activities
Learning Activity 1. What Is a Coach?
Learning Activity 2. Goal Setting
Learning Activity 3. Performance Coaching and the Roles of the Coach
Learning Activity 4. Coaching Cases—Using the Right Coaching Role
Learning Activity 5. The Great Performance Management Cycle
Learning Activity 6. Personal Action Planning
Learning Activity 7. Sharing “Aha!” Moments and Questions/Goals Review
Learning Activity 8. Unilateral Control and Mutual Learning Mindsets—Two Approaches to Managing Relationships With Others
Learning Activity 9. Case Studies—Unilateral Control vs. Mutual Learning
Learning Activity 10. The Ladder of Inference
Learning Activity 11. The Purpose of Goal Setting
Learning Activity 12. Defining Great Performance Outcomes
Learning Activity 13. Performance Planning and Development—Defining Great Performance
Learning Activity 14. Defining Performance Accountabilities
Learning Activity 15. Performance Planning and Development—Defining Responsibilities
Learning Activity 16. Developing SMART Goals
Learning Activity 17. Writing SMART Goals—Case Application
Learning Activity 18. Performance Planning and Development—Developing SMART Goals
Learning Activity 19. Characteristics of Effective Measures
Learning Activity 20. Developing Effective Measures—Case Application
Learning Activity 21. Performance Planning and Development—Developing Measures of Performance
Learning Activity 22. The Goals of Performance Coaching
Learning Activity 23. Strategies for Documenting Employee Performance
Learning Activity 24. Why Things Go Wrong With Performance
Learning Activity 25. Diagnostic Tools for Exploring the Causes of Performance Problems
Learning Activity 26. Performance Planning and Development—Assessing Employee Performance
Learning Activity 27. Establishing Positive Performance Improvement Goals
Learning Activity 28. Performance Planning and Development—Developing Performance Goals
Learning Activity 29. The Performance Management Quiz
Learning Activity 30. Performance Reviews From the Dark and Light Sides
Learning Activity 31. Common Errors of Traditional Reviews
Learning Activity 32. The Purposes of Performance Reviews
Learning Activity 33. The Great Performance Management Cycle and the Performance Coaching Conversation
Learning Activity 34. Active Listening and the Values, Assumptions, and Behaviors of the Mutual Learning Mindset
Learning Activity 35. The Performance Coaching Conversation and the Annual Performance Analysis and Planning Conversation
Learning Activity 36. The Performance Coaching Conversation—Behavior Modeling
Learning Activity 37. Practicing the Performance Coaching Conversation—Participant Role Plays
Learning Activity 38. The Organization’s Expectations and Obligations for Documenting Performance Conversations
For Further Reading
Adult Learning and Training Program Design/Evaluation
Performance Management and Performance Reviews
General Organizational Management and Development
Other
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