Successful Interviewing and Recruitment | by Rob Yeung | ISBN: 9780749451646. Human Resource Books. How to hire the best talent. Conducting competency-based interview. Developing Good Questioning Skills. Evaluating and Improving the Job Interview Process
Successful Interviewing and Recruitment
by Rob Yeung
ISBN:9780749451646
Packed with practical information and based on proven techniques, this straightforward guide to structuring interviews spells out how to hire the best candidates to help grow your business and increase its productivity.
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Successful Interviewing and Recruitment
Chapter 1 – Why Learn to Interview Properly?
Overview
Interviewing is a skill
Reasons to get it right
Two-way communication
Chapter 2 – Structuring the Interview
Introducing the competency-based interview
Pulling together a job description
Creating a person specification
Creating job documents for your organisation
Chapter 3 – Developing Your Questioning Skills
Asking open and closed questions
Asking reflective questions
Asking challenging questions
Learning to ask questions about competencies and behaviour
Delving into motivations and aspirations
Interpreting body language
Being persistent
Chapter 4 – Avoiding Poor Questions
Unacceptable and discriminatory questions
Stress and ‘killer’ questions
Pop psychology questions
Hypothetical questions
Leading questions
Multiple questions
Self-assessment questions
General questions
Overly broad questions
Questions about fit
Chapter 5 – Honing your Listening Skills
Body language and voice
Interjecting
Taking notes
Chapter 6 – Preparing to Interview
Recruiting possible candidates
Designing the interview process
Inviting candidates to interview
Interviewing with colleagues
Scheduling
Setting up the room
Interviewing on the move
Telephone interviewing
The CV and covering letter
Chapter 7 – Opening the Interview
Your frame of mind
Putting candidates at ease
Handling lateness and other issues
Introducing the interview
Checking facts
Chapter 8 – Competencies and Example Interview Questions
Instructions for using the competencies
Thinking analytically
Planning and organising
Demonstrating drive and determination
Serving customers
Working in a team
Learning and developing oneself
Influencing others
Thinking and behaving commercially
Communicating with others
Building relationships
Managing change
Selling
Leading and inspiring others
Further competencies
Technical knowledge
Chapter 9 – Discussing Money
Questions about money
Persisting on the money issue
Chapter 10 – Wrapping Up the Interview
Notice periods and non-compete clauses
Answering candidates’ questions
Selling the job
Explaining next steps
Making spontaneous offers
Chapter 11 – Rating Candidates and Making a Decision
Overview
Marking guidelines
Behaviours and rating scale
Sample marking frame
Deciding which candidate to hire
Holding a wash-up discussion
Keeping candidates on file
Deciding not to make any offers
Communicating your decision to candidates
Checking references
A note on induction and development
Chapter 12 – Evaluating and Improving the Interview Process
Evaluating the overall process
Improving your own interviewing skills
Chapter 13 – Creating Useful Interview Documents
Pre-interview checklist
Interviewer guide
Chapter 14 – Final Words
The quest for perfect prediction
Practice makes better
The two-way nature of the interview
Other methods of assessment
The 10 commandments
Support for your organisation
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