Strategic Operations Management, Second Edition | by Steve Brasen, Richard Lamming, John Bessant and Peter Jones | ISBN: 9780750663199. Operational Management Books. Operations Managers Resource Guide. Material Requirement Planning (MRP) Manufacturing.

December 9, 2009 by kutenk
Filed under: Business Books 

Strategic Operations Management, Second Edition

by Steve Brasen, Richard Lamming, John Bessant and Peter Jones
ISBN:9780750663199

In an era where companies are fond of talking about core competences but still struggle to understand their operations, this easy-to-read book shows operations as combining products and services into a complete offer for the customer.

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Strategic Operations Management, Second Edition







Chapter 1 – Introduction to Operations Management
Introduction
Definitions of Operations Management
Developing a Definition of Operations Management
Operations Management and Added Value
The Scope of Responsibility for Operations Managers
The Critical Link with Marketing
The Manufacturing/Service Divide
Looking Back …
Forces that Drive Change in Operations Management
The Era of Volatile Markets and Industries
Manufacturing Versus Services in Operations Management?
Understanding Services in the Offer to Customers
Manufacturing and Services – The Key Point
Summary
Key Questions
References and Further Reading




Chapter 2 – Strategic Operations Management
Introduction
Understanding Strategy
The Strategy Mission
What Strategy is About
The Vital Role of Strategy
What is Operations Strategy?
Understanding Manufacturing and Operations Strategy
Why Operations Strategy is Important
Why Many Firms Struggle with Forming Operations Strategies
How Operations Strategy can Contribute to the Firm’s Overall Strategy
Service Operations – The Service Profit Chain
Strategic Resonance
Becoming Strategic, Focused and Holistic
Strategic, Focused and Holistic in Practice
Competitive Profiling in Operations Strategy
Operations as a ‘Core Competence’ and ‘Distinctive Capability’
The Current Era and its Impact on the Need for Flexibility and Agility
Agile or Lean
The Strategic Challenge
Summary
Key Questions
References and Further Reading



Chapter 3 – Managing the Transformation Process
Introduction
The Financial Factor in Process Technology
Layout
Process Choice
Matrices Used in Services
Summarizing the Links Between Process Choice and Layout
The Strategic Importance of Process Choice
Process Choice and Competitive Factors
Concerns with the Mapping Process
The Impact of Manufacturing Eras on Process Choice
Mass Customization
Flexible Manufacturing
Flexible Manufacturing and its Impact on Competitive Strategy
Agile Production
Putting it All Together
Summary
Key Questions
References and Further Reading

Chapter 4 – Innovation – Managing the Renewal of the Business
Introduction – The Innovation Imperative
Looking Back …
Innovation Today
What is Innovation?
Innovation as a Process
Innovation and Operations Management
Types of Innovation
The Innovation Process
Managing Innovation
Managing Discontinuous Innovation – Moving Beyond the ‘Steady State’
Don’t Forget the Demand Side!
Looking Forward …
Summary
Key Questions
References and Further Reading

Chapter 5 – Managing Inventory, MRP and JIT
Introduction
The Problem – The Tactical ‘Solution’ to Managing Inventory
Looking Back …
Inventory as an Indication of World Class
The Poor Solution – The Economic Order Quantity (EOQ) ‘Fix’
ABC Analysis
The Emergence of Material Requirement Planning (MRP) Manufacturing
From MRP to MRPII
Resolving Problems of MRP
Enterprise Resource Planning (ERP)
Just-In-Time Management
The Challenges of JIT
Summary
Key Questions
References and Further Reading




Chapter 6 – Supply Management
Definition and Development
Strategic Supply and Focused Operations
The Nature of Supply
Managing Supply – The Objective
Structuring the Supply Base
Setting Up a Supply Strategy
Supply Policy and Strategy
Sourcing Strategy
Internal Strategy for the Role of the Purchasing Process
The Process of Purchasing and Supply
Supplier Relationship Management
Summary
Key Questions
References and Further Reading

Chapter 7 – Capacity and Scheduling Management
Introduction
Capacity Defined and Measured
The Importance of Capacity Management
Inputs and Outputs of Capacity
The Capacity Challenge
Capacity in Services
Capacity and Scheduling in Mass Services
Strategies for Managing Capacity
The Capacity/Scheduling Interface
Scheduling Methods
Summary
Key Questions
References and Further Reading



Chapter 8 – Quality and BPR
Introduction
What is Quality?
Strategic Quality
Looking Back …
Quality Today
Benchmarking in Quality
Customer Satisfaction Versus Customer Loyalty (SERVQUAL)
Quality Management – Tools and Techniques
Beyond Tools to ‘Total’ Quality Management
Quality Circles
Continuous Improvement (CI)
Problems with TQM and the Emergence of Business Process Re-Engineering
Looking Forward …
Summary
Key Questions
References and Further Reading

Chapter 9 – Human Resources and Strategic Operations Management
Introduction
Why Bother with People?
Looking Back …
Current ‘Good Practice’ in Strategic Human Resource Management
Commitment to People as Strategic Resources
Shared Purpose
Enabling Structures – The Limits to Chaos
Stretching Learning and Development
Shared Involvement
Learning
Looking Forward
Summary
Key Questions
References and Further Reading

Chapter 10 – The Future for Operations Management
Introduction
The Future Challenges for Operations Management
The Challenge of Global Growth
Globalization and Service Operations
The Role of Operations in Corporate Expansion
The Case of Japan
The Impact of Globalization on Operations Management
Investment in Global Operations
Developing an Operations Strategy for Growth
The Challenge of the Internet
What Comes After Leanness and Agility?
The Challenge of the Environment
Conclusions
References and Further Reading

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Comments

2 Comments on Strategic Operations Management, Second Edition | by Steve Brasen, Richard Lamming, John Bessant and Peter Jones | ISBN: 9780750663199. Operational Management Books. Operations Managers Resource Guide. Material Requirement Planning (MRP) Manufacturing.

  1. Strategic Operations Management, Second Edition | by Steve Brasen … ERP1 on Wed, 9th Dec 2009 10:31 am

    2. [...] Read more from the original source: Strategic Operations Management, Second Edition | by Steve Brasen … [...]

  2. Strategic Operations Management, Second Edition | by Steve Brasen … ERP Terms on Wed, 9th Dec 2009 11:05 am

    3. [...] Continued here: Strategic Operations Management, Second Edition | by Steve Brasen … [...]

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