Strategic Operations Management, Second Edition | by Steve Brasen, Richard Lamming, John Bessant and Peter Jones | ISBN: 9780750663199. Operational Management Books. Operations Managers Resource Guide. Material Requirement Planning (MRP) Manufacturing.

Strategic Operations Management, Second Edition

by Steve Brasen, Richard Lamming, John Bessant and Peter Jones
ISBN:9780750663199

In an era where companies are fond of talking about core competences but still struggle to understand their operations, this easy-to-read book shows operations as combining products and services into a complete offer for the customer.

Get this Book by clicking below:

Strategic Operations Management, Second Edition







Chapter 1 – Introduction to Operations Management
Introduction
Definitions of Operations Management
Developing a Definition of Operations Management
Operations Management and Added Value
The Scope of Responsibility for Operations Managers
The Critical Link with Marketing
The Manufacturing/Service Divide
Looking Back …
Forces that Drive Change in Operations Management
The Era of Volatile Markets and Industries
Manufacturing Versus Services in Operations Management?
Understanding Services in the Offer to Customers
Manufacturing and Services – The Key Point
Summary
Key Questions
References and Further Reading

Chapter 2 – Strategic Operations Management
Introduction
Understanding Strategy
The Strategy Mission
What Strategy is About
The Vital Role of Strategy
What is Operations Strategy?
Understanding Manufacturing and Operations Strategy
Why Operations Strategy is Important
Why Many Firms Struggle with Forming Operations Strategies
How Operations Strategy can Contribute to the Firm’s Overall Strategy
Service Operations – The Service Profit Chain
Strategic Resonance
Becoming Strategic, Focused and Holistic
Strategic, Focused and Holistic in Practice
Competitive Profiling in Operations Strategy
Operations as a ‘Core Competence’ and ‘Distinctive Capability’
The Current Era and its Impact on the Need for Flexibility and Agility
Agile or Lean
The Strategic Challenge
Summary
Key Questions
References and Further Reading



Chapter 3 – Managing the Transformation Process
Introduction
The Financial Factor in Process Technology
Layout
Process Choice
Matrices Used in Services
Summarizing the Links Between Process Choice and Layout
The Strategic Importance of Process Choice
Process Choice and Competitive Factors
Concerns with the Mapping Process
The Impact of Manufacturing Eras on Process Choice
Mass Customization
Flexible Manufacturing
Flexible Manufacturing and its Impact on Competitive Strategy
Agile Production
Putting it All Together
Summary
Key Questions
References and Further Reading

Chapter 4 – Innovation – Managing the Renewal of the Business
Introduction – The Innovation Imperative
Looking Back …
Innovation Today
What is Innovation?
Innovation as a Process
Innovation and Operations Management
Types of Innovation
The Innovation Process
Managing Innovation
Managing Discontinuous Innovation – Moving Beyond the ‘Steady State’
Don’t Forget the Demand Side!
Looking Forward …
Summary
Key Questions
References and Further Reading

Chapter 5 – Managing Inventory, MRP and JIT
Introduction
The Problem – The Tactical ‘Solution’ to Managing Inventory
Looking Back …
Inventory as an Indication of World Class
The Poor Solution – The Economic Order Quantity (EOQ) ‘Fix’
ABC Analysis
The Emergence of Material Requirement Planning (MRP) Manufacturing
From MRP to MRPII
Resolving Problems of MRP
Enterprise Resource Planning (ERP)
Just-In-Time Management
The Challenges of JIT
Summary
Key Questions
References and Further Reading

Chapter 6 – Supply Management
Definition and Development
Strategic Supply and Focused Operations
The Nature of Supply
Managing Supply – The Objective
Structuring the Supply Base
Setting Up a Supply Strategy
Supply Policy and Strategy
Sourcing Strategy
Internal Strategy for the Role of the Purchasing Process
The Process of Purchasing and Supply
Supplier Relationship Management
Summary
Key Questions
References and Further Reading

Chapter 7 – Capacity and Scheduling Management
Introduction
Capacity Defined and Measured
The Importance of Capacity Management
Inputs and Outputs of Capacity
The Capacity Challenge
Capacity in Services
Capacity and Scheduling in Mass Services
Strategies for Managing Capacity
The Capacity/Scheduling Interface
Scheduling Methods
Summary
Key Questions
References and Further Reading



Chapter 8 – Quality and BPR
Introduction
What is Quality?
Strategic Quality
Looking Back …
Quality Today
Benchmarking in Quality
Customer Satisfaction Versus Customer Loyalty (SERVQUAL)
Quality Management – Tools and Techniques
Beyond Tools to ‘Total’ Quality Management
Quality Circles
Continuous Improvement (CI)
Problems with TQM and the Emergence of Business Process Re-Engineering
Looking Forward …
Summary
Key Questions
References and Further Reading

Chapter 9 – Human Resources and Strategic Operations Management
Introduction
Why Bother with People?
Looking Back …
Current ‘Good Practice’ in Strategic Human Resource Management
Commitment to People as Strategic Resources
Shared Purpose
Enabling Structures – The Limits to Chaos
Stretching Learning and Development
Shared Involvement
Learning
Looking Forward
Summary
Key Questions
References and Further Reading

Chapter 10 – The Future for Operations Management
Introduction
The Future Challenges for Operations Management
The Challenge of Global Growth
Globalization and Service Operations
The Role of Operations in Corporate Expansion
The Case of Japan
The Impact of Globalization on Operations Management
Investment in Global Operations
Developing an Operations Strategy for Growth
The Challenge of the Internet
What Comes After Leanness and Agility?
The Challenge of the Environment
Conclusions
References and Further Reading

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• Today's Popular Posts

  • 5 Legal Elements of Fraud. How Fraud investigators look for evidence of intent to defraud.
  • BUSINESS MODEL OF THE FIRM. Four types of business model change strategies. Nine basic business model building blocks.
  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
  • Switching and Finite Automata Theory, Third Edition | by Zvi Kohavi and Niraj K. Jha | 2010 | ISBN: 9780521857482. Combinational Logic Design. Threshold Logic for Nanotechnologies. Synchronous Sequential Circuits and Iterative Networks.
  • Road Vehicles: Diagnostic Communication: Technology and Applications | by Christoph Marscholik and Peter Subke | ISBN: 9788131807347. Electronics in Road Vehicles. Automotive Electronics. Vehicle Communication Interfaces (VCI). ECU Hardware and Software. SAE J1850. KWP 2000 (ISO 14230). ASAM MCD and ISO MVCI.
  • Common Types of Operational Risk. Internal fraud.External fraud.Legal and liability losses.Noncompliance with regulations.System failures.Inappropriate business practice.
  • SAP ABAP Handbook | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781071. SAP Books. ERP System. Architecture of SAP R/3. ABAP Workbench Tools. ABAP Dictionary. ABAP Programming in ABAP Editor. SAPscript and SAP Smart Forms
  • Programming Language Pragmatics, Third Edition | by Michael L. Scott | 2009 | ISBN: 9780123745149. Core Issues in Programming Language Design. Functional Languages. Logic Languages. Prolog Logic Programming. Concurrent Programming Fundamentals. Scripting Languages. How to Build a Runnable Program.
  • Computational Contact Mechanics, Second Edition | by Peter Wriggers | ISBN: 9783540326083. Thermo-mechanical Contact. Global Solution Algorithms for Contact. Tangential Contact of Three-dimensional Bodies.
  • AI Game Engine Programming | by Brian Schwab | 2009 | ISBN: 9781584505723. Artificial Intelligence Books. Distributed AI Design. Adventure Games. Real-Time Strategy (RTS) Games. Platform Games. Shooter Games. Racing Games. Classic Strategy Games. Fighting Games. Artificial Life (Alife) Games
  • The role of the account manager in Strategic Account Planning
  • SAP SD Handbook | by Kogent Learning Solutions, Inc. | 2011 | ISBN: 9781934015346. SAP Sales and Distribution. Pricing and Taxes in SAP SD. Shipment, Delivery, and Warehouse Management. Sales Order Process. Consignment Stock Process. Shipment Process. Returnable Packaging Process.
  • Digital Audio Broadcasting: Principles and Applications of DAB, DAB + and DMB, Third Edition | by Wolfgang Hoeg and Thomas Lauterbach (eds) | 2009 | ISBN: 9780470510377. Digital Broadcasting Systems. Mobile Television and Multimedia.
  • Cubase 5 Power!: The Comprehensive Guide | by Robert Guérin and Michael Miller | 2010 | ISBN: 9781435455115. Digital Audio Recording. Setting Up a MIDI or Instrument Track. Virtual MIDI Keyboard. Converting MIDI to Audio Track.
  • E-Commerce Trends for Organizational Advancement: New Applications and Methods | PDF EBOOK DOWNLOAD | by Mehdi Khosrow-Pour (ed) | 2010 | ISBN: 9781605669649. Mobile Commerce Applications Development. Business Models for M-Services. E-Commerce Web Site Evaluation Model. E-Government Service Delivery Performance
  • The 5 Laws That Determine All of Life’s Outcomes | by Brett Harward | ISBN: 9780982060117. Life Success Books. Law of Success. Free Download EBook.
  • Managing Maintenance Shutdowns and Outages | by Joel Levitt | ISBN: 9780831131739. Job Safety Analysis (JSA). Job Safety Hazard Analysis (JSHA). Project Manangement Techniques. Master Schedule for Shutdowns Completion.
  • Enterprise Resource Planning Books. SAP SD Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781989. Sales and Distribution (SD) Module in an ERP System
  • Reliability, Maintenance and Safety Engineering | by A.K. Gupta | 2009 | ISBN: 9788131805213. Reliability Prediction and Analysis. System Reliability Models. Reliability Life Testing. Maintenance Resources Planning and Control. Inventory Control Approaches. Total Productive Maintenance
  • Managing Energy Risk: An Integrated View on Power and Other Energy Markets | by Markus Burger, Bernhard Graeber and Gero Schindlmayr | ISBN: 9780470029626. Energy Derivatives Investment. ELECTRICITY PRICE MODELS. COMMODITY SPOT PRICE MODELS. FUNDAMENTAL PRICE DRIVERS IN ELECTRICITY MARKETS.
  • Oracle Procure-To-Pay Guide: Implement a Powerful, Fully-Integrated Procurement Platform | by Melanie Anjele Cameron | 2009 | ISBN: 9780071622271. Streamlined Payment Processing. Purchasing and Procurement Books. Processing Purchasing Documents. Payables Processing
  • ERP Books. SAP MM Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781446. SAP Materials Management. Materials Requirement Planning. mySAP ERP Applications. Inventory Management. Procurement and Purchasing Management.
  • List of Competencies Critical to the Internal Consultant
  • Understand CHIEF OPERATIONS OFFICER's Key ROLES AND RESPONSIBILITIES
  • Fraud Risk Assessment: Building a Fraud Audit Program | by Leonard W. Vona | ISBN: 9780470129456. Fraud Management Books. Payroll Fraud Schemes. Fraud Risk Control Strategy. Sample Fraud Audit Report. Travel Expense Concealment Strategies. Fraud in Expenditure. Contract Fraud Audit Plan
  • Fundamentals of Hybrid Rocket Combustion and Propulsion | by Martin J. Chiaverini and Kenneth K. Kuo (eds) | ISBN: 9781563477034. Astronautics and Aeronautics Engineering Books. Classical and Nonclassical Hybrid Rocket Motors. Vortex Injection Hybrid Rockets. Flight Testing of Hybrid-Powered Vehicles
  • 20 Key Dimensions of Organizational Climate
  • A Practical Guide to Earned Value Project Management, Second Edition | by Charles I. Budd and Charlene S. Budd | 2010 | ISBN: 9781567262568. Earned Value Metrics. Earned Value Management System. Critical Chain Project Management. PROJECT MANAGEMENT OFFICE.
  • LEADERSHIP Vs MANAGEMENT. The Difference between leadership and management. Fundamental Characteristics for a Leader to become a Great Leader.
  • Macrofinancial Risk Analysis | by Dale Gray and Samuel Malone | ISBN: 9780470058312. Macrofinance Modeling Framework. MACROECONOMIC MODELS. Interest Rate Models. FINANCIAL DERIVATIVES PRICING. Ways to Mitigate, Control, and Transfer Risk in the Economy. Global Financial Credit Turmoil

• This Month's Popular Posts

  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
  • Common Types of Operational Risk. Internal fraud.External fraud.Legal and liability losses.Noncompliance with regulations.System failures.Inappropriate business practice.
  • 5 Legal Elements of Fraud. How Fraud investigators look for evidence of intent to defraud.
  • Understand CHIEF OPERATIONS OFFICER's Key ROLES AND RESPONSIBILITIES
  • Key Elements of Occupational Fraud. Fraud Triangle - motivation, opportunity, and rationalization.
  • BUSINESS MODEL OF THE FIRM. Four types of business model change strategies. Nine basic business model building blocks.
  • Five Characteristics of Good Training. Improve Workplace Performance with Business Goals Alignment.
  • IBM Cognos 8 Report Studio Cookbook: Over 80 Great Recipes for Taking Control of Cognos 8 Report Studio | by Abhishek Sanghani | 2010 | ISBN: 9781849680349. Third-Party Tools for Cognos. Cognos Mashup Service.
  • Computer Organization and Design: The Hardware/Software Interface, Fourth Edition | by David A. Patterson and John L. Hennessy | 2009 | ISBN: 9780123744937. Multicores, Multiprocessors, and Clusters. Interfacing I/O Devices to the Processor, Memory, and Operating System. Graphics and Computing GPUs.
  • SAP SD Handbook | by Kogent Learning Solutions, Inc. | 2011 | ISBN: 9781934015346. SAP Sales and Distribution. Pricing and Taxes in SAP SD. Shipment, Delivery, and Warehouse Management. Sales Order Process. Consignment Stock Process. Shipment Process. Returnable Packaging Process.
  • Programming Language Pragmatics, Third Edition | by Michael L. Scott | 2009 | ISBN: 9780123745149. Core Issues in Programming Language Design. Functional Languages. Logic Languages. Prolog Logic Programming. Concurrent Programming Fundamentals. Scripting Languages. How to Build a Runnable Program.
  • Fundamentals of Modern VLSI Devices, Second edition | by Yuan Taur and Tak H. Ning | 2009 | ISBN: 9780521832946. Basic Device Physics. MOSFET Devices Design. CMOS Device Design. Bipolar Devices Design. Nonvolatile Memory Design. Silicon-on-Insulator Devices. VLSI Device Technology
  • The Financial Management of Hospitals and Healthcare Organizations, Fourth Edition | by Michael Nowicki | ISBN: 9781567932775. Medicare and Medicaid. How to Set Charges in Healthcare. How to Manage Accounts Receivable. Materials and Inventory Management. Financial Analysis and Management Reporting
  • Quality Management Essentials. Key Concepts, Pros and Cons of Total Quality Management (TQM)
  • Multiphysics Modeling Using COMSOL: A First Principles Approach | by Roger W. Pryor | 2011 | ISBN: 9780763779993. COMSOL Multiphysics Modelers. Heat Flow Models. Hall Effect Model. 2D Axisymmetric Heat Conduction Modeling. 2D Resistive Heating Modeling. Thin Layer Resistance Modeling. Electrostatic Modeling
  • SAP ERP Financials and FICO Handbook | by S. N. Padhi | 2010 | ISBN: 9780763780807. Enterprise Resource Planning Books. COST CENTER ACCOUNTING (CO-CCA). G/L ACCOUNTING (FI-G/L). PROFIT CENTER ACCOUNTING (PCA). PRODUCT COSTING (CO-PC). ASSET ACCOUNTING (AA). INTERNAL ORDER (CO-IO)
  • 8 Sales Forecasting Techniques.Marketing models.Statistical demand analysis.Subjective methods of forecasting.Derived demand.Smoothing.Decomposition analysis.
  • The Nalco Water Handbook, Third Edition | by Daniel Flynn | 2009 | ISBN: 9780071548830. Factors Affecting Water Quality. Raw Water Clarification and Filtration. Reverse Osmosis and Nanofiltration. Boiler Feedwater Treatment. Cooling Water Treatment and Control. Biological Waste Treatment. Membrane Filtration in Drinking Water Systems.
  • Inventory Planning and Control. How Much to Order and When to Order. 4 Approaches to Volume-Timing Inventory decision.
  • Fundamentals of Structural Dynamics, Second Edition | by Roy R. Craig, Jr. and Andrew J. Kurdila | ISBN: 9780471430445. Aeronautical Engineering Books. VIBRATION TESTING OF STRUCTURES. STABILITY OF MOTION. STRUCTURAL DAMPING. FREE VIBRATION OF SYSTEMS WITH RIGID-BODY MODES
  • The Principles of Naval Architecture Series: Intact Stability | The Society of Naval Architects and Marine Engineers | 2010. Detailed Estimates of Vessel Weights and Position of Center of Gravity. Merchant Ship Stability Criteria. Ship Stability during Dry Docking.
  • Wiley CPA Examination Review,: Problems and Solutions 2009-2010, 36th Edition, Volume 2 | by Patrick R. Delaney and O. Ray Whittington | 2009 | ISBN: 9780470453377. Financial Accounting Books. Auditing and Attestation Problems and Solutions
  • Design of Reinforced Concrete, Eighth Edition | by Jack C. McCormac and Russell Brown | 2009 | ISBN: 9780470279274. Civil Engineering Books. STRUCTURAL MATERIALS FOR BUILDINGS AND BRIDGES. STRUCTURAL SAFETY DESIGN. DESIGN OF DOUBLY REINFORCED BEAMS. Continuous Reinforced Concrete Structures
  • Corporate Finance: A Practical Approach | by Michelle R. Clayman, Martin S. Fridson and Martin S. Fridson | ISBN: 9780470197684. CAPITAL BUDGETING PROCESS. INVESTMENT DECISION CRITERIA. PROJECT ANALYSIS AND EVALUATION. DIVIDEND PAYOUT POLICY. Working Capital Management. Financial Statement Analysis
  • How to be a good interviewer. Guidelines for Conducting and Analyzing Interviews.
  • Strategic Human Resource Management: A Guide to Action, Fourth Edition | by Michael Armstrong | ISBN: 9780749453756. Organization Development Strategy. Corporate Social Responsibility Strategy. Employee Engagement Strategy. Human Capital Management Strategy. Learning and Development Strategy
  • Industrial Refrigeration Handbook | by Wilbert F.Stoecker | ISBN: 9780070616233. REFRIGERATION IN FOOD PROCESSING. REFRIGERANT PROPERTIES. REFRIGERATED STORAGE OF UNFROZEN FOODS.
  • New Trading Systems and Methods, Fourth Edition | by Perry J. Kaufman | ISBN: 9780471268475. Charting Systems and Techniques. DAY TRADING USING PRICE PATTERNS. ADAPTIVE INTRADAY BREAKOUT SYSTEM. GAMBLING TECHNIQUES — THE THEORY OF RUNS.
  • Total Sustainability Management Model for Enterprise. What is Corporate Sustainability.
  • Project Planning and Scheduling Using Primavera P6: For all Industries Including Version 4 to 7 | by Paul E. Harris | 2010 | ISBN: 9781921059339. Project Architect Wizard. Multiple Project Scheduling. Enterprise Project Structure (EPS).