Managing Across Cultures: The Seven Keys to Doing Business with a Global Mindset | by Charlene M. Solomon and Michael S. Schell | 2009 | ISBN: 9780071605854. Cultural Management Books. How to Develop Your Cultural Skills

December 31, 2009 by kutenk
Filed under: Business Books

Managing Across Cultures: The Seven Keys to Doing Business with a Global Mindset

by Charlene M. Solomon and Michael S. Schell
2009 (368 pages)
ISBN:9780071605854

Providing actionable tactics for succeeding in today’s global business environment, this in-depth, strategic guide is filled with case studies illustrating the importance of understanding and dealing with cultural differences in all aspects of business.

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Managing Across Cultures—The Seven Keys to Doing Business with a Global Mindset

Preface
Why This Book? Why Now?
Everyone Can Learn about Culture
What Will You Gain from This Book?

Part I – Introduction
Chapter 1 – How We Got Here
Culture and the Bottom Line: Doing It Right; Doing It Wrong
The Global Century
From the Twentieth to the Twenty-First Century
What It Means to Manage Across Cultures
What Is a Global Mindset?
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 2 – Deal or Debacle? DaimlerChrysler and Cultural Lessons from the Big Guys
Perfect Deal or Debacle? The Case of DaimlerChrysler
How a Global Mindset Translates to Bottom-Line Results
What Is Culture?
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Part II – Culture Basics—How Culture and a Global Mindset Work
Chapter 3 – What Is Culture and What Is Personal Style?
The Fable of the White Elephant of Siam
Culture’s Core
Culture Is Layered
The Layers of Culture
The CW Model
The Need to Generalize and the Risk of Stereotyping
Using the CW Model: The Seven Keys
Personal Cultural Style
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Part III – The Seven Keys to Managing Across Cultures
Chapter 4 – Hierarchy and Egalitarianism
Overview
How the Smart Guys at Wal-Mart Missed the Signals
How Can You See Hierarchy?
Hierarchical/Egalitarian Behaviors in Action
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 5 – Group Focus
Overview
Do I Have to Listen to Everyone’s Opinion?
How Do you Recognize Group Focus?
Where Does This Come From?
Group Focus in Action
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 6 – Relationships
Overview
The Dutch and Chinese Cultural Exchange
How Do You Recognize the Relationships Dimension?
Relationships and Trust
Expectations of Relationships
How Relationships Win Business
Team Behavior
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 7 – Communication Styles
Overview
How Genentech Continues Its Quest for Best Practices
What Is Communication Style?
The Elements of Effective Cross-Cultural Communication
Recognizing Different Communication Styles
How to “Read” Nonverbal Clues
Using Silence and “Yes” to Avoid Conflict
The Impact of Language
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 8 – Time Orientation
Overview
Understanding Time Orientation Can Save Your Business
Recognizing Time Orientation
Do You Believe You Control Time?
Time and the Impact of Relationships
The Impact of Monochronic and Polychronic Time on Business
Relationships and Time
Taking Time Seriously
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 9 – Change Tolerance
Overview
Six Sigma, Italian Style
How Open Are People to Change and Innovation?
Risk versus Caution
How You See Change Tolerance in Business
“Try, Try Again”
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 10 – Motivation/Work-Life Balance
Overview
Espresso Culture at Work
How Motivation/Work-Life Balance Is Reflected in Society
The Impact of Motivation/Work-Life Balance in Business
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Part IV – Doing Business With a Global Mindset
Chapter 11 – Creating a Global Mindset in Business
Integreon: The Global Mindset in Knowledge Outsourcing
What Is a Global Mindset?
What Do You Need to Know to Have a Global Mindset?
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 12 – Creating Effective Global Teams and Working with Diverse Colleagues
Putting It All Together on Global Teams
What Are Global (Virtual) Teams and What Makes Them So Challenging?
Learning How Cultural Diversity Affects Global Teams
Decision Making
The Manager’s Role
Creating Effective Strategies for Teamwork
Additional Resources and Activities
Lessons Learned to Develop Your Cultural Skills
What Do You Think?

Chapter 13 – Effective Leadership: Managing Talent Across Cultures—Hiring, Training, and Retaining
Intel’s Corporate Culture Helps Managers Cross Cultures
Hiring and Selecting in a Global Environment
Guidelines for Selection
Steps for the Hiring Manager
People Make the Difference
Training for Excellence
Integreon Designs Training for a Global Mindset
Performance Appraisal in a Global Environment
Global Leadership
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Chapter 14 – Women Crossing Cultures
Unique Challenges Women Face
The Path Isn’t Always Smooth
Women in Hierarchical Cultures Must Work Harder to Achieve Credibility
Women Can Be Successful in Muslim Countries
Women May Face Unwanted Attention Because of Their Gender
Women Face Greater Security Issues
Women Face a Challenge with Alcoholic Beverages
Expatriate Women Are More Visible
Questions to Ponder
What Do You Think?

Chapter 15 – Creating Cultural Competence—The International Assignee Experience
Colgate-Palmolive: The Corporation with Global DNA
Making a Global Mindset Operational
The Global Mindset in Marketing
International Assignments Lead to Cultural Wisdom
The Expatriate Adjustment Cycle, or Culture Shock
Culture Shock Helps Build Your Skills
Lessons Learned to Develop Your Cultural Skills
Questions to Ponder
What Do You Think?

Further Reading and Additional Resources

Diversity Web Sites and Organizations
Diversity Articles
Expatriate Web Sites
Country-Specific Expatriate Web Sites
Expat Spouse Web Sites
Expatriate Articles Online
Global Virtual Teams Online Articles

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