Healthcare Operations Management | by Daniel B. McLaughlin and Julie M. Hays | ISBN: 9781567932881. Healthcare Operational Excellence. Healthcare Performance Improvement Tools, Techniques, and Programs. Patient Appointment Scheduling Models

December 9, 2009 by kutenk
Filed under: Business Books

Healthcare Operations Management

by Daniel B. McLaughlin and Julie M. Hays
ISBN:9781567932881

Including real-world examples to illustrate concepts and explanations of software tools that solve operational problems, this book explains how operations and process improvement relate to contemporary healthcare trends.

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Healthcare Operations Management

Preface
How This Book Is Organized
Student Resources
Instructor Resources

Part I – Introduction to Healthcare Operations
Chapter 1 – The Challenge and the Opportunity
Key Terms and Acronyms
Introduction
Purpose of this Book
The Challenge
The Opportunity
A Systems Look at Healthcare
An Integrating Framework for Operations Management in Healthcare
Conclusion
Discussion Questions
References

Chapter 2 – History of Performance Improvement
Key Terms and Acronyms
Operations Management in Action
Overview
Background
Knowledge-Based Management
History of Scientific Management
Quality
Service Typologies
Supply Chain Management
Conclusion
Discussion Questions
References

Chapter 3 – Evidence-Based Medicine and Pay-For-Performance
Key Terms and Acronyms
Operations Management in Action
Overview
Evidence-Based Medicine
Tools to Expand the Use of EBM
Vincent Valley Hospital and Health System and P4P
Using EBM and Public Reporting to Advance Health Policy: A Proposal
Conclusion
Discussion Questions
References

Part II – Setting Goals and Executing Strategy
Chapter 4 – Strategy and the Balanced Scorecard
Key Terms and Acronyms
Operations Management in Action
Overview
Moving Strategy to Execution
The Balanced Scorecard in Healthcare
Linking Balanced Scorecard Measures to Strategy
Implementation of the Balanced Scorecard
Conclusion
Discussion Questions
Chapter Exercise
Case Study: St. Mary’s Duluth Clinic
References
Further Reading

Chapter 5 – Project Management
Key Terms and Acronyms
Operations Management in Action
Overview
Definition of a Project
Project Selection and Chartering
Project Scope and Work Breakdown
Scheduling
Project Control
Communications
Risk Management
Quality Management, Procurement, the Project Management Office, and Project Closure
The Project Manager and Project Team
Conclusion
Discussion Questions
Chapter Exercises
References

Part III – Performance Improvement Tools, Techniques, and Programs
Chapter 6 – Tools for Problem Solving and Decision Making
Key Terms and Acronyms
Operations Management in Action
Overview
Decision-Making Framework
Mapping Techniques
Problem Identification Tools
Analytical Tools
Implementation: Force Field Analysis
Conclusion
Discussion Questions
Chapter Exercises
References

Chapter 7 – Using Data And Statistical Tools For Operations Improvement
Key Terms And Acronyms
Operations Management in Action
Overview
Data Collection
Graphic Tools
Mathematic Descriptions
Probability and Probability Distributions
Confidence Intervals and Hypothesis Testing
Simple Linear Regression
Multiple Regression
Additional Techniques
Conclusion
Discussion Questions
Chapter Exercises
References

Chapter 8 – Quality Management: Focus on Six Sigma
Key Terms and Acronyms
Operations Management in Action
Overview
Defining Quality
Cost of Quality
Quality Programs
Six Sigma
Additional Quality Tools
Riverview Clinic Six Sigma Generic Drug Project
Conclusion
Discussion Questions
Chapter Exercises
References

Chapter 9 – The Lean Enterprise
Key Terms and Acronyms
Operations Management in Action
Overview
What Is Lean?
Types of Waste
Kaizen
Value Stream Mapping
Measures and Tools
Conclusion
Discussion Questions
Chapter Exercises
References

Chapter 10 – Simulation
Key Terms and Acronyms
Operations Management in Action
Overview
Uses of Simulation
The Simulation Process
Monte Carlo Simulation
Discrete Event Simulation
Conclusion
Discussion Questions
Chapter Exercises
References

Part IV – Applications to Contemporary Healthcare Operations Issues
Chapter 11 – Process Improvement And Patient Flow
Key Terms And Acronyms
Operations Management in Action
Overview
Problem Types
Process Improvement Approaches
Process Improvement in Practice
Conclusion
Discussion Questions
Chapter Exercises
References
Recommended Reading

Chapter 12 – Scheduling and Capacity Management
Key Terms And Acronyms
Operations Management in Action
Overview
Staff Scheduling
Job/Operation Scheduling and Sequencing Rules
Patient Appointment Scheduling Models
Advanced Access Patient Scheduling
Conclusion
Discussion Questions
Chapter Exercises
References

Chapter 13 – Supply Chain Management
Key Terms And Acronyms
Operations Management in Action
Overview
Supply Chain Management
Tracking and Managing Inventory
Demand Forecasting
Order Amount and Timing
Inventory Systems
Procurement and Vendor Relationship Management
Strategic View
Conclusion
Discussion Questions
Chapter Exercises
References

Part V – Putting It All Together for Operational Excellence
Chapter 14 – Holding The Gains
Key Terms and Acronyms
Overview
Human Resources Planning
Managerial Accounting
Control
Which Tools to Use: A General Algorithm
Operational Excellence
VVH Strives for Operational Excellence
The Healthcare Organization of the Future
Conclusion
Discussion Questions
Case Study: VVH
References