Handbook of Research on Knowledge-Intensive Organizations | by Dariusz Jemielniak and Jerzy Kociatkiewicz | 2009 | ISBN: 9781605661766. Learning and Innovation. Professional Learning and Higher Education. Knowledge Intensive Business Services (KIBS). Knowledge Management.

Handbook of Research on Knowledge-Intensive Organizations

by Dariusz Jemielniak and Jerzy Kociatkiewicz
2009 (672 pages)
ISBN:9781605661766

Delivering a state-of-the-art view on knowledge-intensive organizations, this comprehensive book offers insight into organizational realities as varied as universities, consulting agencies, corporations, and high-tech start-ups.

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Handbook of Research on Knowledge-Intensive Organizations







Foreword
Preface
OVERVIEW
REFERENCES

Section I – Learning and Innovation
Chapter I – Are Research Universities Knowledge-Intensive Learning Organizations?
ABSTRACT
INTRODUCTION
REFERENCES
KEY TERMS
ENDNOTES

Chapter II – Construction of Knowledge-Intensive Organization in Higher Education
ABSTRACT
INTRODUCTION
BACKGROUND: KNOWLEDGE MANAGEMENT IN DEVELOPMENT PROJECTS
MULTIDISCIPLINARY ACTIVITIES AND STRUCTURE IN HIGHER EDUCATION
FUTURE TRENDS AND CONCLUSIONS
REFERENCES
KEY TERMS

Chapter III – Collective CPD—Professional Learning in a Law Firm
ABSTRACT
INTRODUCTION
CPD AND THE LEGAL PROFESSION
TOWARDS ‘KNOTWORKING’
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter IV – Innovation Risks of Outsourcing within Knowledge Intensive Business Services (KIBS)
ABSTRACT
INTRODUCTION
OUTSOURCING AND SERVICE GROWTH
OUTSOURCING CORE CAPABILITIES
THE MANAGEMENT OF INNOVATION WITHIN FIRMS: WHY OUTSOURCING MAY HINDER INNOVATION
THE IMPORTANT ROLE OF TRUST IN THE MANAGEMENT OF OUTSOURCING RELATIONSHIPS: THE EXAMPLE OF INFORMATION SYSTEMS OUTSOURCING
INFORMATION LEAKAGE, TRUST, REPUTATION AND THE INNOVATION DILEMMA
STRATEGIC OUTSOURCING AND THE INNOVATION DILEMMA
DISCUSSION AND MANAGERIAL IMPLICATIONS: INNOVATION, NETWORKS AND TRUST
REFERENCES
KEY TERMS
ENDNOTES

Chapter V – Actor-Network Theory and Autopoiesis—A New Perspective on Knowledge Management
ABSTRACT
INTRODUCTION: A DEFINITION OF KNOWLEDGE MANAGEMENT
METHODOLOGY
ANALYSIS OF KIT KNOWLEDGE MANAGEMENT USING ANT
ANALYSIS OF KIT AS A “LIVING SYSTEM” USING AUTOPOIESIS THEORY
ANT/AUTOPOIESIS THEORY USED COMPLEMENTARILY WHEN ANALYZING KNOWLEDGE MANAGEMENT
CONCLUSION
REFERENCES

Section II – The Language of Knowledge
Chapter VI – Sorting the Relationship of Tacit Knowledge to Story and Narrative Knowing
ABSTRACT
INTRODUCTION
TOWARDS A NARRATIVE AND STORY THEORY OF KNOWLEDGE
STORY AND NARRATIVE IN KNOWLEDGE MANAGEMENT
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTE

Chapter VII – Exploring Organizational Learning and Knowledge Exchange through Poetry
ABSTRACT
INTRODUCTION
USING NARRATIVE AND POETRY TO CONTRIBUTE TO KNOWLEDGE CREATION AND ORGANIZATIONAL LEARNING
INTRODUCING HAIKU
CREATING A POETIC PROCESS
WORKING AT THE BOUNDARY OF EXPLICIT AND TACIT ORGANIZATIONAL KNOWLEDGE FOR NEW KNOWLEDGE CREATION IN PUBLIC SERVICES
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTE

Chapter VIII – Vagueness—The Role of Language in the Organizing Process of Knowledge Intensive Work
ABSTRACT
INTRODUCTION
THEORETICAL BACKGROUND: FOLLOWING AN ORGANIZING PROCESS
SETTING AND METHOD
A DIFFICULTY OF AGREEING ON A COMMON GOAL IN KNOWLEDGE INTENSIVE WORK
DEFINING THE GOAL: NEGOTIATING KNOWLEDGE
ORGANIZING KNOWLEDGE WORK AND DISTRIBUTING RESPONSIBILITIES — OR, TWO USES OF THE IMAGE
SOCIALIZING NEWCOMERS: OR, A THIRD USE OF THE IMAGE
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter IX – Tyranny of the Eye? The Resurgence of the Proto-Alphabetic Sensibility in Contemporary Electronic Modes of Media (PC/Mobile Telephony); and Its Significance for the Status of Knowledge
ABSTRACT
INTRODUCTION
MOBILE TELEPHONY AND ITS ROLE IN PAST/PRESENT SENSIBILITY
McLUHAN AS A STARTING POINT FOR DISCUSSION
IMPLICATIONS OF A PROTO-ALPHABETICAL CULTURE BY CYBERSPACE
ORIGINS OF DUALISM AND THE NOTION OF LANGUAGE AS ALIEN OR ENTITATIVE
VISUALISM AND CYBERSPACE
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Section III – Managing Knowledge
Chapter X – Knowledge Management and IT Research and Analysis Firms—Agenda-Setters, Oracles and Judges
ABSTRACT
INTRODUCTION
IT RESEARCH AND ANALYSIS FIRMS
CRITICISM OF IT R&A INFLUENCE
RESEARCH PROBLEM AND METHODS
IT R&A FIRMS AS AGENDA SETTERS
IT R&A FIRMS AS ORACLES
IT R&A FIRMS AS JUDGES
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter XI – Knowledge Management Strategies Implementation in Innovation Intensive Firms
ABSTRACT
INTRODUCTION
KNOWLEDGE MANAGEMENT STRATEGIES: A BRIEF REVIEW
ELEMENTS OF KMS IMPLEMENTATION
CASE STUDIES: IMPLEMENTATION OF KMS
IMPLICATIONS AND CONCLUSION
ACKNOWLEDGMENT
REFERENCES
KEY TERMS
ENDNOTES

Chapter XII – Developing a Corporate Knowledge Management Platform in a Multibusiness Company
ABSTRACT
INTRODUCTION
BACKGROUND
DEVELOPMENT AND IMPLEMENTATION OF THE KM PLATFORM
USAGE AND BENEFITS OF THE KM PLATFORM
CONCLUSION
REFERENCES
INTERNET SITES
KEY TERMS
ENDNOTE
APPENDIX: INTERVIEWS

Chapter XIII – Modelling the New Product Development Process—The Value of a Product Development Process Model Approach, as a Means for Business Survival in the 21st Century
ABSTRACT
INTRODUCTION
WHAT IS A NEW PRODUCT?
THE NEW PRODUCT DEVELOPMENT PROCESS
MODELLING THE NEW PRODUCT DEVELOPMENT PROCESS
THE STAGE GATE MODEL
MULTIPLE CONVERGENT MODEL
PRODUCT AND CYCLE-TIME EXCELLENCE MODEL
TOTAL DESIGN
REQUIREMENTS CAPTURE PROCESS MODEL
THIRD GENERATION NEW PRODUCT PROCESSES
DISCUSSION: THE USEFULNESS OF A PRODUCT DEVELOPMENT PROCESS MODEL APPROACH
CONCLUSION
REFERENCES
KEY TERMS

Section IV – Management and Control
Chapter XIV – Achieving Organizational Independence of Employees’ Knowledge Using Knowledge Management, Organizational Learning, and the Learning Organization
ABSTRACT
INTRODUCTION
INDEPENDENCE AND CONTROL BY STORING KNOWLEDGE OUTSIDE THE INDIVIDUAL
MORE REFINED MEANS FOR INDEPENDENCE AND CONTROL
AN IDEA WITHOUT ANY MEANS OF INDEPENDENCE OR CONTROL
DISCUSSION AND CONCLUSIONS
REFERENCES
KEY TERMS

Chapter XV – Balancing Stability and Innovation in Knowledge-Intensive Firms—The Role of Management Control Mechanisms
ABSTRACT
INTRODUCTION
EXISTENCE AND ORGANIZATION OF KNOWLEDGE-INTENSIVE FIRMS
INTEGRATING KNOWLEDGE THROUGH DIFFERENT FORMS OF COMMUNICATION AND COGNITION
COMBINING FORMS OF COMMUNICATION AND COGNITION THROUGH CONTROL MECHANISMS TO BALANCE STABILITY AND INNOVATION
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter XVI – The Knowledge-Based Approach to Organizational Measurement—Exploring the Future of Organizational Assessment
ABSTRACT
INTRODUCTION
THE RISE OF KNOWLEDGE WORK AND IMPLICATIONS FOR MEASUREMENT
NEW APPROACHES TO ORGANIZATIONAL MEASUREMENT: INTELLECTUAL CAPITAL AND COMPETENCE DEVELOPMENT
TOWARDS A KNOWLEDGE-BASED APPROACH TO ORGANIZATIONAL MEASUREMENT
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTE

Chapter XVII – ‘Common’ Information Spaces in Knowledge-Intensive Work—Representation and Negotiation of Meaning in Computer-Supported Collaboration Rooms
ABSTRACT
INTRODUCTION TO ‘COMMON’ INFORMATION SPACES
METHODOLOGY
DEVELOPMENT OF A COMMON INFORMATION SPACE IN THE NORWEGIAN OIL AND GAS INDUSTRY
THE CASE: PRODUCTION OPTIMIZATION IN AND OIL AND GAS ASSET
THE PARTICIPANTS IN THE SETTING
THE COLLABORATION ROOM AS CIS ENABLING PERSPECTIVE MAKING IN THE COMMUNITY OF PRODUCTION ENGINEERS
THE COLLABORATION ROOM AS CIS IN ENABLING PERSPECTIVE TAKING BETWEEN HETEROGENEOUS COMMUNITIES OF KNOWING
DISCUSSION OF THE CASE
CONCLUSION
REFERENCES
KEY TERMS

Chapter XVIII – Creativity and Control in IT Professionals’ Communities
ABSTRACT
INTRODUCTION
METHODOLOGY
IT PROFESSIONALS’ COMMUNITIES
CREATIVITY AND/VERSUS CONTROL
NOTES FROM THE FIELD
IMPLICATIONS AND CONCLUSION
REFERENCES
KEY TERMS

Section V – The Culture of Knowledge
Chapter XIX – A Qualitative Study of Knowledge Management—The Multinational Firm Point of View
ABSTRACT
INTRODUCTION
LITERATURE REVIEW
METHOD AND DATA
QUALITATIVE RESEARCH: RESULTS
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter XX – Culture as a Dynamic Capability—The Case of 3M in the United Kingdom
ABSTRACT
INTRODUCTION
“CONTROLLING” NEW PRODUCT DEVELOPMENT
DYNAMIC CAPABILITIES
DYNAMIC CAPABILITIES: FINANCIAL CONTROL OF NPD
EVIDENCE OF SUCCESSFUL NPD CAPABILITIES
RESEARCH METHOD
CASE EVIDENCE: 3M’S NEW PRODUCT DEVELOPMENT ACTIVITY IN THE UK
THE PROGRESS OF A SUCCESSFUL PROJECT THROUGH ‘THE SYSTEM’ IN 3M (UK)
THE SELECTION AND MANAGEMENT OF PACING PLUS PROJECTS
DISCUSSION
CONCLUSION
ACKNOWLEDGMENT
REFERENCES
KEY TERMS

Chapter XXI – Cultural Issues, Organizations and Information Fulfillment—An Exploration Towards Improved Knowledge Management Relationships
ABSTRACT
INTRODUCTION
CULTURAL FRAMEWORKS
THE CULTURAL ENVIRONMENTS
RUSSIAN CULTURAL ENVIRONMENT
POLISH CULTURAL ENVIRONMENT
BRITISH CULTURAL ENVIRONMENT
RUSSIA
POLAND
BRITAIN
CONCLUSION
REFERENCES
KEY TERMS

Chapter XXII – Engineering Design at a Toyota Company—Knowledge Management and the Innovative Process
ABSTRACT
INTRODUCTION
METHODOLOGY
ETHNOGRAPHIC ANALYSIS
DISCUSSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter XXIII – Critical Analysis of International Guidelines for the Management of Knowledge Resources
ABSTRACT
INTRODUCTION
INTERNATIONAL KNOWLEDGE RESOURCES FRAMEWORKS
RESEARCH METHODS
A CRITICAL AND COMPARATIVE ANALYSIS OF THE GUIDELINES
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Section VI – The Knowledge Worker
Chapter XXIV – Strategic Alliance Capability—Bringing the Individual Back into Inter-Organizational Collaboration
ABSTRACT
INTRODUCTION
THEORETICAL FOUNDATIONS OF STRATEGIC ALLIANCE CAPABILITY
DEVELOPING ALLIANCE CAPABILITY: THE CONTRIBUTIONS OF THE INDIVIDUAL
DISCUSSION AND CONCLUSION
REFERENCES
ENDNOTES

Chapter XXV – Automation vs. Human Intervention—Is There Any Room Left for the Analyst in the Data Mining Process?
ABSTRACT
INTRODUCTION
STEPS IN DATA MINING
THE HUMAN INFORMATION PROCESSING SYSTEM
AN ANALYST-CENTERED APPROACH TO DATA MINING
REFERENCES
ENDNOTES

Chapter XXVI – Temporality and Knowledge Work
ABSTRACT
INTRODUCTION
TEMPORALITY AND MANAGERIAL IDEOLOGIES OF CONTROL DURING INDUSTRIALIZATION
THE POST-INDUSTRIAL ERA: TEMPORALITY, IDEOLOGIES OF CONTROL AND KNOWLEDGE WORKERS
BACKGROUND: SILICON VALLEY’S HI-TECH INDUSTRY
THE ORGANIZATION OF WORK FOR ENGINEERS IN SILICON VALLEY
PROJECT CYCLES IN THE AGE OF THE HI-TECH GOLD RUSH
EVERYONE IS AN ENTREPRENEUR IN AN ENTERPRISE CULTURE
THE OUTCOME: DISRUPTED AND DESYNCHRONIZED TEMPORAL WORLDS
CONCLUSION
REFERENCES
KEY TERMS

Chapter XXVII – Knowledge Intensive Work in a Network of Counter-Terrorism Communities
ABSTRACT
INTRODUCTION
SCOPE OF STUDY AND CHAPTER
PURPOSE OF RESEARCH
METHODOLOGY
FINDINGS
WAYS OF UNDERSTANDING BOUNDARIES
WAYS OF UNDERSTANDING SATISFACTION AND EFFECTIVENESS
CONCLUSIONS AND REFLECTIONS
ACKNOWLEDGMENT
REFERENCES
KEY TERMS

Chapter XXVIII – Tensions between Knowledge Creation and Knowledge Sharing—Individual Preferences of Employees in Knowledge-Intensive Organizations
ABSTRACT
INTRODUCTION
THEORETICAL GROUNDS
RESEARCH STRATEGY
RESEARCH FINDINGS AND DISCUSSION
IMPLICATIONS AND CONCLUSION
ACKNOWLEDGMENT
REFERENCES
KEY TERMS

Section VII – Discussing Knowledge
Chapter XXIX – The ‘Value’ of Knowledge—Reappraising Labour in the Post-Industrial Economy
ABSTRACT
INTRODUCTION
THE CLASSICAL MARXIST PERSPECTIVE: LABOUR IS THE SOLE SOURCE OF VALUE
THE POST-INDUSTRIAL PERSPECTIVE: KNOWLEDGE HAS REPLACED LABOUR AS THE DOMINANT SOURCE OF VALUE
THE LABOUR PROCESS PERSPECTIVE: ‘KNOWLEDGE’ AIN’T ALL THAT
THE GLOBAL PERSPECTIVE: MILITARISTIC NEO-LIBERALISM AND THE RETURN OF PRIMITIVE ACCUMULATION
CONCLUSION
REFERENCES
KEY TERMS
ENDNOTES

Chapter XXX – New Media and Knowledge Work
ABSTRACT
INTRODUCTION
MEDIA THEORY
DISCUSSION AND CONCLUSION
REFERENCES

Chapter XXXI – Knowledge Management—The Construction of Knowledge in Organizations
ABSTRACT
INTRODUCTION
THE HISTORY OF KNOWLEDGE MANAGEMENT
THE BIRTH OF KNOWLEDGE
KNOWLEDGE: SUBJECTIVE VS. OBJECTIVE
TYPES OF KNOWLEDGE
THE RELATIONSHIP BETWEEN TACIT KNOWLEDGE AND EXPLICIT KNOWLEDGE
KNOWLEDGE ORIGINATES AND RESIDES IN THE HUMAN MIND
KNOWLEDGE MANAGEMENT
THE RESIDENTS OF KNOWLEDGE MANAGEMENT
ORGANIZATIONAL LEARNING
TYPES OF ORGANIZATIONAL LEARNING
FOUR LEVELS OF ORGANIZATIONAL LEARNING
THE FEEDING OF KNOWLEDGE
CONCLUSION
REFERENCES
KEY TERMS

Chapter XXXII – Redefining Professional—The Case of India’s Call Centre Agents
ABSTRACT
INTRODUCTION
PROFESSIONS AND PROFESSIONALISM: UNDERSTANDING THE PHENOMENA
METHODOLOGY
FINDINGS
PRIVILEGES OF PROFESSIONALISM
CONCLUSION
ACKNOWLEDGMENT
REFERENCES
KEY TERMS
ENDNOTE

Chapter XXXIII – Knowledge Management—Fad or Enduring Organizational Concept?
ABSTRACT
INTRODUCTION
KNOWLEDGE MANAGEMENT AS PULP FICTION
KNOWLEDGE AS A FUZZY BLOB
FIRE AND FORGET
TOTAL CONTROL
KNOWLEDGE WORKERS
CONCLUSION
REFERENCES
KEY TERMS

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  • Principles of Naval Architecture: Stability and Strength, Volume 1, Second Revision | by Edward V. Lewis (ed) | ISBN: 9780939773008. Naval Engineering Books. Ship Engineering Books. Marine Engineering Books. Ship Geometry.
  • Naval Engineering Books. Marine Engineering | by Roy L. Harrington (ed) | ISBN: 9780939773107. Marine Engineering Books. Naval Architecture and Marine Engineering. Ship Design Process. Ship Propulsion System. Marine Steam Generators. Diesel and Gas Turbine Engines.
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  • SAP ABAP Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763778842. SAP ERP Architecture. ABAP Programming Guide. ABAP Dictionary. Different Ways to Debug an ABAP Program. Main Components of SAPscript
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  • SAP ABAP Handbook | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781071. SAP Books. ERP System. Architecture of SAP R/3. ABAP Workbench Tools. ABAP Dictionary. ABAP Programming in ABAP Editor. SAPscript and SAP Smart Forms
  • Effective Project Management: Traditional, Agile, Extreme, Fifth Edition | by Robert K. Wysocki | 2009 | ISBN: 9780470423677. Project Management Process Groups. Writing an Effective Project Proposal. How to Monitor and Control a Project. Project Portfolio Management Process
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  • Statistical and Adaptive Signal Processing: Spectral Estimation, Signal Modeling, Adaptive Filtering and Array Processing | by Dimitris G. Manolakis, Vinay K. Ingle and Stephen M. Kogon | ISBN: 9781580536103. Discrete-Time Signal Processing. Optimum Linear Filters
  • Extrusion: The Definitive Processing Guide and Handbook | by Harold F. Giles, Jr., John R. Wagner, Jr. and Eldridge M. Mount, III | ISBN: 9780815514732. Thermoplastics Processing. Twin Screw Extrusion Process. Polymeric Materials. Coextrusion Applications
  • Finance: Financial Markets, Business Finance, and Asset Management | by Frank J. Fabozzi and Pamela Peterson Drake | 2009 | ISBN: 9780470407356. Financial Management Books. Investment Management Books. Financial Ratio Analysis. Financial Strategy. Financial Planning.
  • Project Scheduling and Cost Control: Planning, Monitoring and Controlling the Baseline | by James C. Taylor | ISBN: 9781932159110. Project Managemet Books. Project Tools and Templates. TECHNIQUES FOR COMPRESSING THE SCHEDULE AND LEVELING RESOURCES. PROJECT RESOURCE PLANNING
  • The Business Plan Workbook: The Definitive Guide to Researching, Writing Up and Presenting a Winning Plan, 6th Edition | by Colin Barrow, Paul Barrow and Robert Brown | ISBN: 9780749452315. Plan for Market Research. Developing Competitive Business Strategy
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  • Ultimate Basic Business Skills: Training an Effective Workforce | by Christee Gabour Atwood | 2009 | ISBN: 9781562865894. Business Writing Skills. Business Social Skills. Business Communication Skills. Customer Service Skills. Interpersonal Skills. Decision Making and Problem Solving.
  • Handbook of International Human Resource Management: Integrating People, Process, and Context | by Paul R. Sparrow (ed) | 2009 | ISBN: 9781405167406. Human Resources Books.
  • Wiley CPA Examination Review,: Problems and Solutions 2009-2010, 36th Edition, Volume 2 | by Patrick R. Delaney and O. Ray Whittington | 2009 | ISBN: 9780470453377. Financial Accounting Books. Auditing and Attestation Problems and Solutions
  • Handbook of Coastal Engineering | by John B. Herbich (ed) | ISBN: 9780071344029. Coastal Engineering Books. Coastal Protection Methods. Shoreline Protection Methods. HARBOR CHANNEL DESIGN. Dredging Operations and Environmental Research (DOER) Program.

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  • The Handbook of Model Job Descriptions, Revised Edition | by Barry Cushway | ISBN: 9780749452247. HOW TO WRITE EFFECTIVE JOB DESCRIPTION. Information Technology Job. Legal Job. Sales and Marketing Job. Engineering Job. Supervision and Management Job
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  • Different Types of Risk. Operational Risk. Strategic Business Risk. Reputational Risk.
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  • Enterprise Resource Planning Books. SAP SD Questions and Answers | by Kogent Learning Solutions, Inc. | 2010 | ISBN: 9780763781989. Sales and Distribution (SD) Module in an ERP System
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  • Project Scheduling and Cost Control: Planning, Monitoring and Controlling the Baseline | by James C. Taylor | ISBN: 9781932159110. Project Managemet Books. Project Tools and Templates. TECHNIQUES FOR COMPRESSING THE SCHEDULE AND LEVELING RESOURCES. PROJECT RESOURCE PLANNING
  • Strategic Information Management: Challenges and Strategies in Managing Information Systems, Third Edition | by Robert D. Galliers and Dorothy E. Leidner (eds) | ISBN: 9780750656191. Strategic Information Systems. Information Systems Planning Process. Information Systems–Business Strategy Alignment
  • Fundamentals of Momentum, Heat, and Mass Transfer, Fourth Edition | by James R. Welty et al. | ISBN: 9780471381495. Radiation Heat Transfer. Turbulence on Momentum Transfer. Convective Heat Transfer. HEAT EXCHANGER ANALYSIS AND DESIGN
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  • Computer and Information Security Handbook | by John R. Vacca (ed) | 2009 | ISBN: 9780123743541. System and Network Security. TEN STEPS TO BUILDING A SECURE ORGANIZATION. Unix and Linux Security. Internet Security. Information Technology Security Management. Security Management Systems. Computer Forensics
  • Aligning Human Resources and Business Strategy | by Linda Holbeche | ISBN: 9780750653626. HR Books. Strategic HRM. Holistic HR Frameworks. Strategic Recruitment. Strategies for Developing People. High Performance HR Work Practices.
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