E-Banking Management: Issues, Solutions, and Strategies | by Mahmood Shah and Steve Clarke (eds) | 2009 | ISBN: 9781605662527. E-Banking Technologies. E-Banking Project Management. Delivery of Retail Banking Services. TOOLS FOR MANAGING E-BANKING

December 30, 2009 by kutenk
Filed under: Computer Books 

E-Banking Management: Issues, Solutions, and Strategies

by Mahmood Shah and Steve Clarke (eds)
2009 (309 pages)
ISBN:9781605662527

A cutting-edge reference source written by a collaboration of international experts, this book provides new theoretical constructs currently underpinning research and practices within the field.

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E-Banking Management—Issues, Solutions, and Strategies







Preface
Chapter I – E-Banking Management—An Introduction
INTRODUCTION
WHAT IS E-BANKING?
EVOLUTION OF E-BANKING
WHY IS E-BANKING IMPORTANT?
E-MARKETING
CHAPTER SUMMARY
REFERENCES




Chapter II – Delivery of Retail Banking Services
INTRODUCTION
HISTORY OF RETAIL BANKING
STRUCTURE OF RETAIL BANKING
ROLE OF ICT IN BANKING
OTHER IMPORTANT FACTORS DRIVING CHANGES IN THE BANKING INDUSTRY
CHAPTER SUMMARY
REFERENCES

Chapter III – An Overview of E-Banking
INTRODUCTION
MODELS FOR ELECTRONIC SERVICES DELIVERY
FROM E-COMMERCE TO E-BANKING
FUTURE OF E-BANKING
CHAPTER SUMMARY
REFERENCES

Chapter IV – E-Banking Technologies
INTRODUCTION
THE INTERNET
MOBILE BANKING TECHNOLOGIES
BACKEND SYSTEMS
MIDDLEWARE
WEBSITE DEVELOPMENT ISSUES
E-BANKING SYSTEMS AS A WHOLE
CHAPTER SUMMARY
REFERENCES

Chapter V – A Managerial View of E-Banking
INTRODUCTION
MANAGEMENT CHALLENGES
TREADING THE ORGANIZATIONAL MAZE
MANAGING RELATIONSHIPS WITH CUSTOMERS
MANAGING EXTERNAL RELATIONSHIPS MARKETING AND SALES
REGULATIONS MANAGEMENT
CHAPTER SUMMARY
REFERENCES

Chapter VI – Human Involvement and E-Banking
INTRODUCTION
HUMAN INVOLVEMENT
INFORMATION SYSTEMS AS SOCIAL SYSTEMS
SCOPING E-BANKING MANAGEMENT: THE CRITICAL ASSESSMENT OF SYSTEM BOUNDARIES
DISCUSSION: FUTURE TRENDS
CONCLUSION
FINDINGS
REFERENCES

Chapter VII – Problematic Issues in E-Banking Management
INTRODUCTION
TECHNOLOGY RELATED PROBLEMS
MANAGEMENT PROBLEMS
CHAPTER SUMMARY
REFERENCES



Chapter VIII – Key to Success—Cases and Practical Solutions
INTRODUCTION
FINDING THE ROOT CAUSES: KEY TECHNIQUES
HOW WAS IT DONE: REAL SUCCESS STORIES
PLANNING FOR INNOVATION AND SUSTAINABLE GROWTH
CHAPTER SUMMARY
REFERENCES




Chapter IX – E-Banking Project Management
INTRODUCTION
PROJECT MANAGEMENT OVERVIEW
PROJECT PLANNING
SETTING SUCCESS CRITERIA
PRINCE2
A SYSTEMS APPROACH TO PROJECT MANAGEMENT
MANAGING HUMAN ISSUES
CHAPTER SUMMARY
REFERENCES

Chapter X – Systems Thinking and Knowledge Management for E-Banking
INTRODUCTION
ORGANISATIONS AND THEIR MANAGEMENT
THE PHILOSOPHY AND THEORY OF SOCIAL SYSTEMS
KNOWLEDGE MANAGEMENT FROM ITS PHILOSOPHICAL AND THEORETICAL ROOTS
A BRIEF REVIEW OF THE LITERATURE
WHAT DOES THIS MEAN FOR KNOWLEDGE MANAGEMENT AND ITS APPLICATION TO E-BANKING?
SOCIAL SYSTEMS THEORY: APPLYING KNOWLEDGE MANAGEMENT TO E-BANKING
A CRITICAL SYSTEMS FRAMEWORK FOR KNOWLEDGE MANAGEMENT IN E-BUSINESS
TOTAL SYSTEMS INTERVENTION AND THE COMPLEMENTARIST FRAMEWORK
DISCUSSION AND CRITIQUE
A FUTURE FOR KNOWLEDGE MANAGEMENT AND E-BANKING
CONCLUSION
REFERENCES



Chapter XI – Strategy Development for E-Banking
INTRODUCTION
CORPORATE STRATEGY AS PLANS OR PATTERNS
STRATEGY DEVELOPMENT TOOLS: STRATEGIC ALIGNMENT
COMPETITIVE ADVANTAGE
STITCHING IT TOGETHER
CHAPTER SUMMARY
REFERENCES

Chapter XII – E-Banking—A Fuller Picture
INTRODUCTION
REASONS FOR IMPLEMENTING E-BANKING
BENEFITS OF E-BANKING
BARRIERS TO E-BANKING
TECHNICAL ISSUES IN E-BANKING
TOOLS FOR MANAGING E-BANKING
SOCIAL ISSUES
PROJECT MANAGEMENT ISSUES
STITCHING IT TOGETHER: RECOMMENDATIONS
CONCLUDING REMARKS
REFERENCES

Glossary

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Comments

One Comment on E-Banking Management: Issues, Solutions, and Strategies | by Mahmood Shah and Steve Clarke (eds) | 2009 | ISBN: 9781605662527. E-Banking Technologies. E-Banking Project Management. Delivery of Retail Banking Services. TOOLS FOR MANAGING E-BANKING

  1. Anonymous on Mon, 8th Mar 2010 3:21 am
  2. I have to give credit the author for running a nice site!…

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