Performance Management Books. Developing Exemplary Performance One Person at a Time | by Michael Sabbag | 2009 | ISBN: 9780891062493. Principles of the Exemplary Performance Model. Tools to Develop an Expandable Strength

December 20, 2009 by kutenk
Filed under: Business Books

Developing Exemplary Performance One Person at a Time

by Michael Sabbag
2009 (256 pages)
ISBN:9780891062493

Rejecting the notion that one solution fits all when it comes to improving employee performance, this detailed guide instead focuses on building exemplary performance with one employee, one step at a time.

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Developing Exemplary Performance One Person at a Time

Introduction
Overview
The Trouble with Training
Capitalizing on Strengths
A New Model for Performance
Recognizing Many Possible Causes for Performance
Capitalizing on Strengths
High Performance Meets Strategic Goals
About This Book
Conclusion

Part 1 – A New Way to Achieve Exemplary Performance
Chapter 1 – Principles of the Exemplary Performance Model
When Employees Are Seen as the Problem
Key Concepts from the Model
Returns on Investment in Exemplary Performance
Foundational Principles of the Exemplary Performance Model
Where the Model Won’t Help
Conclusion

Chapter 2 – The Exemplary Performance Model Explained
Overview
The Steps in the Model
Development as an Iterative and Parallel Process
How the Model Defines Strengths and Weaknesses
Developing Versus Leveraging a Strength
Steps of the Model
Building the Right Infrastructure
Conclusion

Part 2 – The Exemplary Performance Factors
Chapter 3 – The Talent and Fit Factor
Overview
Talent and Fit Defined
Talent
Fit
How Much Talent and Fit Is Enough?
Is the Talent and Fit Factor Key to an Expandable Strength?
Is the Talent and Fit Factor Key for an Exemplary Strength?
Tools to Compensate for Lack of Talent and Fit
Leveraging the Exemplary Strength
Responsibility for Addressing Talent and Fit
Using the Model in the Real World
Conclusion

Chapter 4 – The Environment Factor
The Environment Defined
Work Environment
Personal Environment
Is the Environment Factor the Key to an Expandable Strength?
Is the Environment the Key Enabler for an Exemplary Strength?
Tools to Develop or Leverage Performance Related to the Environment
Responsibility for Addressing the Environment
Using the Model in the Real World
Conclusion

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Chapter 5 – The Tools and Resources Factor
Overview
Tools and Resources Defined
Tools
Resources
Is the Tools and Resources Factor Key to an Expandable Strength?
Is the Tools and Resources Factor Key to an Exemplary Strength?
Tools of the Tools and Resources Factor
Responsibility for Addressing Tools and Resources
Using the Model in the Real World
Conclusion

Chapter 6 – The Systems and Processes Factor
Systems and Processes Defined
Systems
Processes
Is the Process Factor Key to an Expandable Strength?
Determining Whether Process Is the Key Enabler for the Exemplary Strength
Tools to Target Performance Related to Processes
Responsibility for Addressing Systems and Processes
Using the Model in the Real World
Conclusion

Chapter 7 – The Clear Expectations and Accountability Factor
Overview
Clear Expectations and Accountability Defined
Clear Expectations
Accountability
Is the Clear Expectations and Accountability Factor Key to Developing an Expandable Strength?
Is the Clear Expectations and Accountability Factor Key to Developing an Exemplary Strength?
Tools to Address the Clear Expectations and Accountability Factor
Responsibility for Addressing Systems and Processes
Using the Model in the Real World
Conclusion

Chapter 8 – The Knowledge and Skills Factor
Knowledge and Skills Defined
Knowledge
Skills
Is the Knowledge and Skills Factor Key to an Expandable Strength?
Is the Knowledge and Skills Factor Key to an Exemplary Strength?
Tools to Develop an Expandable Strength
Leveraging an Exemplary Strength
Responsibility for Addressing Knowledge and Skills
Using the Model in the Real World
Conclusion

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Chapter 9 – The Motivation Factor
Motivation Defined
Motivation as a Symptom Versus a Cause
Is the Motivation Factor Key to an Expandable Strength?
Is the Motivation Factor Key to an Exemplary Strength?
Tools to Develop an Expandable Strength
Tools to Leverage Motivation
Who Is Responsible for Addressing Strengths Related to Motivation?
Using the Model in the Real World
Conclusion

Part 3 – Applying the Model
Chapter 10 – The Development Process Step by Step
A Review of How the Model Works
Benchmarking
Step 1: Assess and Target Performance
Step 2: Diagnose Cause(s) of Performance
Step 3: Develop and Implement a Plan
Step 4: Follow Up
Overview of the Steps
Other Considerations When Applying the Model
Conclusion

Chapter 11 – Rolling Out the Model in the Real World
Overview
Challenges
Using the Model for Organizational Initiatives
Next Steps
Conclusion: The Rewards of Using the Model

Appendix A – Exemplary Performance Model Increases Sales at City Furniture
Background
Rolling Out the Model
Outcomes
Analysis and Discussion

Appendix B – Questions for Use in Diagnosing Performance Factors
Notes
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 11

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