The Leadership Scorecard | ROI For Leaders | by Jack J. Phillips and Lynn Schmidt | ISBN: 9780750677646. Leadership Development Books. Leadership Program. Cheap Leadersip Books.
The Leadership Scorecard
by Jack J. Phillips and Lynn Schmidt
ISBN:9780750677646
Presenting the scorecard model in a step-by-step process, this book combines an explanation and discussion on best practice leadership development methods and incorporates ROI measurement and evaluation methodology.
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The Leadership Scorecard
Preface
Leadership Development Accountability
Needed: A Leadership Scorecard
Why This Book at This Time?
Target Audience
Structure of the Book
Chapter Descriptions
Part I – Leadership Scorecard Foundation
Chapter 1 – Developing Leaders
The Leadership Development Imperative
Leadership Development Challenges
Leadership Development Methods
Feedback
Challenging Experiences
Formal Developmental Relationships
Leadership Training
Reflection
Leadership Development Accountability
Final Thoughts
References
Chapter 2 – Creating the Leadership Scorecard
Overview
Leadership Scorecard Pre-Work
The Leadership Scorecard Foundation
An Evaluation Framework
The ROI Model
Operating Standards and Philosophy
Implementation Issues
Application and Practice
Leadership Scorecard Benefits
Final Thoughts
Introduction to Case Study
Case Study—Part A International Car Rental
References
Discussion Questions
Part II – Leadership Scorecard Methodology
Chapter 3 – Measuring Indicators, Satisfaction, and Learning
Overview
Measuring Indicators
Measuring Satisfaction
Questionnaires and Surveys
Using Satisfaction Data
Measuring Learning
Testing
Administrative Issues
Final Thoughts
Case Study—Part B International Car Rental
Discussion Questions
References
Chapter 4 – Measuring Application and Business Impact
Questionnaires
Interviews
Focus Groups
Observations
Business Performance Monitoring
Action Planning and Follow-Up Assignments
Performance Contracts
Selecting the Appropriate Method
Data Tabulation Issues
Shortcut Ways to Measure Application and Business Impact
Final Thoughts
Case Study—Part C International Car Rental
Discussion Questions
References
Chapter 5 – Isolating the Effects of a Leadership Development Program
Preliminary Issues
Use of Control Groups
Trend Line Analysis
Forecasting Methods
Participant Estimate of Leadership Development’s Impact
Management Estimate of Leadership Development’s Impact
Subordinate Input on Leadership Development’s Impact
Calculating the Impact of Other Factors
Using the Techniques
Final Thoughts
Case Study—Part D International Car Rental
References
Discussion Questions
Chapter 6 – Converting Business Measures to Monetary Values
Preliminary Issues
Techniques for Converting Data to Monetary Values
Converting Output Data to Contribution
Calculating the Cost of Quality
Converting Employee Time
Using Historical Costs
Using Internal and External Experts’ Input
Using Values from External Databases
Using Estimates from Participants
Using Estimates from Immediate Managers
Linking with Other Measures
Using Leadership Development Staff Estimates
Selecting the Appropriate Measures
Accuracy and Credibility of Data
Final Thoughts
Converting Business Measures to Monetary Values
References
Discussion Questions
Chapter 7 – Tabulating Leadership Development Program Costs
Cost Strategies
Cost Tracking Issues
Major Cost Categories
Cost Reporting
Cost Accumulation and Estimation
Final Thoughts
Case Study—Part F International Car Rental
Discussion Questions
References
Chapter 8 – Calculating the Return on Investment
Basic ROI Issues
ROI Interpretation
Final Thoughts
Case Study—Part G International Car Rental
Discussion Questions
References
Chapter 9 – Identifying the Intangible Benefits
Key Issues
Typical Intangible Measures
Final Thoughts
Case Study—Part H International Car Rental
References
Discussion Questions
Part III – Leadership Scorecard Implementation Considerations
Chapter 10 – Communicating Results and Overcoming Resistance
The Importance of Communication
Principles of Communicating Results
Analyzing Communication Needs
Planning the Communication
Developing the Information: The Formal Evaluation Report
Communicating the Information
Analyzing Reactions to Communication
Overcoming Resistance to a Leadership Measurement
Planning the Implementation
Cost-Savings Approaches
Final Thoughts
Case Study—Part I International Car Rental
References
Discussion Questions
Chapter 11 – Forecasting an ROI
Why Forecast an ROI?
The Trade-Offs of Forecasting
Preprogram ROI Forecasting
Forecasting with a Pilot Program
Forecasting ROI with Reaction Data
Forecasting ROI with Learning Data
Forecasting ROI with Skills and Competencies
Forecasting Guidelines
Final Thoughts
Case Study—Part J International Car Rental
References
Part IV – Leadership Scorecard Case Studies
Chapter 12 – Developing Leaders at Imperial National Bank*
Background
Data Collection Plan
Reaction and Learning
Business Impact
Program Costs
ROI Analysis
Intangible Benefits
Results
The Author
Discussion Questions
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