The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries | by Jill Nemiro, Michael Beyerlein, Lori Bradley and Susan Beyerlein (eds) | ISBN: 9780470176429. Performance Management Books.

November 21, 2009 by kutenk
Filed under: Business Books 

The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries

by Jill Nemiro, Michael Beyerlein, Lori Bradley and Susan Beyerlein (eds)
ISBN:9780470176429

Containing an array of illustrative cases as well as practical tools for designing, implementing, and maintaining effective virtual work, this resource provides a framework for working collaboratively across boundaries of time, space, and culture.

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The Handbook of High-Performance Virtual Teams—A Toolkit for Collaborating across Boundaries







Web Ancillaries
The Challenges of Virtual Teaming
OVERVIEW
ISSUES SURROUNDING THE SIX CHALLENGES
ORGANIZATION OF THE HANDBOOK
SUMMARY OF CHAPTERS
FINAL THOUGHTS

Principles of High-Performance Virtual Teams
Part One – Working Collaboratively



Chapter One – A Framework for Working across Boundaries

OVERVIEW
THREE CHARACTERISTICS OF COLLABORATION
CROSSING BOUNDARIES
A FRAMEWORK FOR EDUCATING TEAM MEMBERS
FINAL THOUGHTS
REMINDERS

Chapter Two – Design Principles for Successful Virtual Teams
OVERVIEW
PRINCIPLE 1: SELECT AND POSITION LEADERS FOR SUCCESS
PRINCIPLE 2: ENGAGE ALL IN A COMMON VISION, PURPOSE, AND DESTINY
PRINCIPLE 3: CREATE THE CONTEXT FOR ENERGY AND UNDERSTANDING
PRINCIPLE 4: CREATE A UNIVERSAL LANGUAGE IN OPERATING PRINCIPLES
PRINCIPLE 5: DOCUMENT RELIABLE, REPEATABLE WORK PROCESSES
PRINCIPLE 6: ESTABLISH ROLES AND ACCOUNTABILITY FOR DECISION MAKING
PRINCIPLE 7: CREATE GOALS AND MEASURES ACCESSIBLE TO ALL
PRINCIPLE 8: SET UP MECHANISMS FOR FEEDBACK AND CELEBRATION
PRINCIPLE 9: CREATE A PLAN TO “CAST” THE NET WIDER
PRINCIPLE 10: DESIGN FOR SUSTAINABILITY
FINAL THOUGHTS
VIRTUAL COLLABORATION DESIGN REMINDERS
RELATED ITEMS ON THE WEB

Part Two – Building a Collaborative Culture
Chapter Three – The Three-Fold Path of Expanding Emotional Bandwidth in Virtual Teams

OVERVIEW
WHAT IS WORK, AND WHERE DOES IT HAPPEN?
EXPANDING EMOTIONAL BANDWIDTH
THE TAO OF VIRTUAL TEAM FUNCTIONING: THE THREE-FOLD PATH
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Chapter Four – Getting Virtual Teams Right the First Time—Keys to Successful Collaboration in the Virtual World
OVERVIEW
KEY INGREDIENTS FOR EFFECTIVE VIRTUAL COLLABORATION: A RECIPE FOR SUCCESS
VIRTUAL COLLABORATION: A WIN-WIN EFFORT
TRUST: BELIEVING IN YOUR TEAM MEMBERS
SHARED UNDERSTANDING: THE BIG PICTURE
DEPTH OF RELATIONSHIPS: GETTING TO KNOW ONE ANOTHER
MIXING THE INGREDIENTS TOGETHER
ACHIEVING VIRTUAL COLLABORATION
A CASE EXAMPLE
FINAL THOUGHTS
REMINDERS

Chapter Five – Sensemaking to Create High-Performing Virtual Teams
OVERVIEW
A SENSE MAKING PROCESS MODEL FOR VIRTUAL TEAMS
THE FIVE C’S AND THE ROLE OF A SENSEMANAGER
FINAL THOUGHTS
REMINDERS
RELATED ITEMS ON THE WEB

Chapter Six – Trust Building Online—Virtual Collaboration and the Development of Trust
OVERVIEW
TRUST IN THE VIRTUAL ENVIRONMENT
THE REINA TRUST AND BETRAYAL MODEL
TRANSACTIONAL TRUST AS THE FOUNDATION FOR VIRTUAL COLLABORATION
APPLICATION OF TRUST BUILDING ONLINE: TRANSACTIONAL TRUST AND VIRTUAL COLLABORATION
TRANSFORMATIVE TRUST
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Part Three – Leading Collaboratively



Chapter Seven – Transformational Leadership Attributes for Virtual Team Leaders

OVERVIEW
LEADERSHIP OVERVIEW
FOUNDATION OF TRANSFORMATIONAL LEADERSHIP
CHARACTERISTICS OF TRANSFORMATIONAL LEADERS IN A VIRTUAL ENVIRONMENT
ACTUAL AND IDEAL TRANSFORMATIONAL LEADERSHIP ATTRIBUTES
WEAKNESSES IN TRANSFORMATIONAL LEADERSHIP
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Chapter Eight – Going beyond Leadership Style—When and How Do We Lead Change?
OVERVIEW
A LEADERSHIP ACTION MODEL FOR FAIR CHANGE
RELATING THE ORGANIZATIONAL JUSTICE TYPES TO TEAM LEADERSHIP
TRIGGERS FOR WHEN TO LEAD CHANGE
SUGGESTED ACTIONS FOR HOW TO LEAD CHANGE
FINAL THOUGHTS
REMINDERS

Chapter Nine – Leading Virtual Teams—Potential Problems and Simple Solutions
OVERVIEW
MOTIVATION
COORDINATION
DEVELOPMENT
LEADER FUNCTIONS ACROSS THE VIRTUAL TEAM LIFE CYCLE
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Designing High-Performance Virtual Teams
Part Four – Setting up a Collaborative Team
Chapter Ten – Team Composition and Member Selection—Optimizing Teams for Virtual Collaboration

OVERVIEW
TEAM STAFFING STRATEGY
STEPS IN A TEAM STAFFING STRATEGY
FINAL THOUGHTS
REMINDERS

Chapter Eleven – Generational Differences in Virtual Teams
OVERVIEW
FOUR GENERATIONS AT WORK
GENERATIONAL DIFFERENCES IN APPROACHES TO TECHNOLOGY
CONSIDERING GENERATIONS IN APPROACHES TO CHANGE MANAGEMENT
IMPACT ON VIRTUAL COLLABORATION
RECOMMENDATIONS
FINAL THOUGHTS
REMINDERS

Chapter Twelve – Assessing Training Needs for Virtual Team Collaboration
OVERVIEW
ORGANIZATIONAL NEEDS ANALYSIS
ASSESSING TRAINING NEEDS FOR VIRTUAL COLLABORATION
TRAINING CONTENT AREAS FOR VIRTUAL COLLABORATION NEEDS
GENERAL ASSUMPTIONS ABOUT INDIVIDUAL LEARNING NEEDS
FINAL THOUGHTS
REMINDERS

Chapter Thirteen – Design Concepts for Virtual Work Systems
OVERVIEW
DESIGNING WORK PROCESSES
USING TECHNOLOGY TO COMMUNICATE AND COORDINATE
BUILDING SHARED PERSPECTIVES
FINAL THOUGHTS
REMINDERS

Part Five – Working on a Collaborative Team
Chapter Fourteen – The Technology That Supports Virtual Team Collaboration

OVERVIEW
A FRAMEWORK FOR ASSESSING COLLABORATIVE TECHNOLOGY
TYPES OF COLLABORATIVE TECHNOLOGY
ENABLING COLLABORATION IN THE ABSENCE OF FACE-TO-FACE INTERACTION
FINAL THOUGHTS
REMINDERS

Chapter Fifteen – Training for Virtual Collaboration—Beyond Technology Competencies
OVERVIEW
THE CHALLENGES AND KEY SUCCESS FACTORS OF WORKING VIRTUALLY
CHARACTERISTICS OF EFFECTIVE COMPETENCY DEVELOPMENT PROGRAMS FOR VIRTUAL COLLABORATION
A MODULAR LEARNING PROGRAM FOR VIRTUAL TEAMS
CONDITIONS FOR SUCCESS
CREATING A VIRTUAL TEAM TRAINING AND DEVELOPMENT PROGRAM
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Chapter Sixteen – Combating Confusion—Virtual Teams That Cross Borders
OVERVIEW
HOW HARD CAN IT BE? COMMON MISCONCEPTIONS ABOUT WORKING ACROSS BORDERS
WHY AND HOW CULTURE MATTERS
BUILDING EFFECTIVE CROSS-BORDER PROJECT TEAMS
FINAL THOUGHTS
REMINDERS

Chapter Seventeen – Problem Solving in Virtual Teams
OVERVIEW
PREPARATION FOR PROBLEM SOLVING
PROBLEM TYPES
FINAL THOUGHTS
REMINDERS

Chapter Eighteen – Correcting Chronic Decision-Making Problems through Effective Collaboration
OVERVIEW
PROBLEM STATEMENT AND VALUE PROPOSITION
IMPACT OF BAD AND EFFECTIVE DECISION MAKING AND COLLABORATION
KEY APPROACHES TO DECISION MAKING AND COLLABORATION
CURRENT COLLABORATION AND DECISION-MAKING PRINCIPLES
CURRENT DECISION-MAKING ROLES, RESPONSIBILITIES, AND PROCESS STEPS
UNSPOKEN OR SILENT MICROMESSAGES
LEVERAGING COLLECTIVE INTELLIGENCE THROUGH EFFECTIVE COLLABORATION
NEW PRINCIPLES FOR VIRTUAL COLLABORATION AND EFFECTIVE DECISION MAKING
EFFECTIVE COLLABORATION USING THE CONSULTATIVE DECISION-MAKING PROCESS
FINAL THOUGHTS
REMINDERS

Part Six – Tools and Assessments for Collaboration
Chapter Nineteen – Tools for Effective Virtual Team Start-Ups

OVERVIEW
DESIGNING NEW VIRTUAL TEAMS
FOCUSING NEW VIRTUAL TEAMS
PRACTICAL TIPS FOR CHARTERING
WORK AND HOME LIFE BALANCE
FINAL THOUGHTS
REMINDERS

Chapter Twenty – Tools for Effective Virtual Team Meetings
OVERVIEW
WHEN TO USE AND NOT TO USE VIRTUAL MEETINGS
BENEFITS AND CHALLENGES OF VIRTUAL TEAM MEETINGS
EDUCATING FOR VIRTUAL TEAM MEETINGS
USING VIRTUAL MEETING FACILITATORS AND COFACILITATORS
FINAL THOUGHTS
REMINDERS

Chapter Twenty-One – VEtiquette—What is the Etiquette of Virtual Teams?
WHAT IS VETIQUETTE?
COMMON FEATURES OF VIRTUAL TEAMS AND COLOCATED TEAMS
COLLABORATION AND ORGANIZATIONAL PERFORMANCE: THE IMPORTANCE OF AN OPEN CULTURE
DIFFERENCES BETWEEN VIRTUAL AND COLOCATED TEAMS
VIRTUAL TEAM MEETING PRACTICES THAT MAKE A DIFFERENCE
FINAL THOUGHTS
REMINDERS

Chapter Twenty-Two – Creativity Techniques for Virtual Teams
OVERVIEW
WHAT ARE CREATIVITY TECHNIQUES?
LINEAR CREATIVITY TECHNIQUES
INTUITIVE TECHNIQUES
SELECTING APPROPRIATE CREATIVITY TECHNIQUES
FINAL THOUGHTS
REMINDERS

Chapter Twenty-Three – Using Assessments to Predict Successful Virtual Collaboration Performance
OVERVIEW
A BRIEF HISTORY OF TALENT ASSESSMENT
GOOD PRACTICES AND THE DEPARTMENT OF LABOR
ASSESSMENTS AS A TOOL FOR PREDICTING VIRTUAL COLLABORATION SUCCESS
USING ASSESSMENTS TO ASSOCIATE TRAITS WITH VIRTUAL COLLABORATION
BENCHMARKING FOR SUCCESS
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Chapter Twenty-Four – Building the Business Case to Executives for Virtual Teams
OVERVIEW
THE BUSINESS CASE FOR VIRTUAL TEAMS
WHY MAKE THE EFFORT TO WRITE A BUSINESS CASE?
THE BUSINESS CASE AS A VEHICLE FOR GARNERING SUPPORT
DEMONSTRATING SUCCESS TO KEY STAKEHOLDERS
COST/BENEFIT ANALYSIS
COMPARISON OF OPTIONS
FINAL THOUGHTS
REMINDERS

Real World Examples of High-Performance Virtual Teams
Part Seven – Case Studies
Chapter Twenty-Five – Virtual Teams in Medical Care Delivery

OVERVIEW
THE NEED FOR VIRTUAL TEAMS IN HEALTH CARE
VIRTUAL INTEGRATED PRACTICE MODEL
AN APPLICATION OF THE VIP MODEL
FINAL THOUGHTS
REMINDERS

Chapter Twenty-Six – Distributed Work—Using Data to Drive Business-Focused Decision Making
OVERVIEW
BLACK BOX DECISION MAKING
DATA-DRIVEN DECISION MAKING
FUTURE-STATE ANALYSIS
CURRENT-STATE ANALYSIS
DISTRIBUTED WORK IMPLEMENTATION SUCCESS
FINAL THOUGHTS
REMINDERS
RELATED ITEM ON THE WEB

Chapter Twenty-Seven – Virtual Collaboration in a Matrix Organization
OVERVIEW
WHAT IS A MATRIX?
A CASE EXAMPLE
DESIGNING A SUCCESSFUL MATRIX FOR VIRTUAL COLLABORATION
FINAL THOUGHTS
REMINDERS
RELATED ITEMS ON THE WEB

Chapter Twenty-Eight – Knowledge Transfer and Learning on Virtual Design Teams
OVERVIEW
BACKGROUND AND DESCRIPTION OF THE CASE
STRATEGIES TO MEET CHALLENGES
LEARNING AS KNOWLEDGE TRANSFER
LEARNING GROUPS WITH PARTNERS AND SUPPLIERS
TIGER TEAMS
INNOVATION AND USE OF IMPROVISATION
USE OF METAPHORS
ESSENTIAL CONDITIONS FOR SUCCESSFUL VIRTUAL COLLABORATION
FINAL THOUGHTS
REMINDERS

Part Eight – Conclusion
Chapter Twenty-Nine – Collaboration in the Real World—Virtual Team Key Take-Away Principles That Work

OVERVIEW
KEY TAKE-AWAY PRINCIPLES
BENEFITS OF VIRTUAL COLLABORATION
FINAL THOUGHTS

Chapter Thirty – The Virtual, Networked Organization—How One Company Became Transparent
OVERVIEW
THE BIRTH OF THE ORGANIZATION
LET’S HEAR IT FOR THE HIERARCHY
MEANWHILE, BACK AT ELEUM …
THE AGE OF THE NETWORK

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