Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies | by Adamantios Koumpis (ed) | 2010 | ISBN: 9781605666839. Information Systems Books. Computer Science Books. THE SERVICE ANALYSIS MODEL (SAM). SERVICE DEVELOPMENT PROCESS
Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies
by Adamantios Koumpis (ed)
2010 (372 pages)
ISBN:9781605666839
Analyzing modern practices that improve the way researchers, field practitioners, and ICT professionals account for core business service-related activities, this book explains a variety of issues and shortcomings of service-based economies.
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Service Science for Socio-Economical and Information Systems Advancement—Holistic Methodologies
Preface
OVERVIEW
ORGANISATION OF THE BOOK
Chapter 1 – Service Science and Practice
OVERVIEW
COLLABORATIVE VERSUS COMPETITIVE PARADIGM: BUSINESS DRIVERS AND THEORETICAL CONTEXT FOR COLLABORATIVE SERVICE ACTIVITIES
USING SERVICES FOR COMPETITIVE ADVANTAGE
POWER DEPENDENCIES AND TRUST IN COLLABORATIVE SERVICE ARRANGEMENTS
REFERENCES
Chapter 2 – About the Nature of Services
OVERVIEW
FIRST PROPOSITION
SECOND PROPOSITION
THIRD PROPOSITION
FOURTH PROPOSITION
FIFTH PROPOSITION
STEP CHANGES IN SERVICE CONCEPTUALISATION
THE E-SERVICE ICEBERG
REFERENCES
ENDNOTES
Chapter 3 – Typology of Services
OVERVIEW
THE SERVICE ANALYSIS MODEL (SAM)
SERVICE SYNTHESIS AND COMPOSITION OF NEW SERVICES
TEST CASE FOR SERVICE SUPPLY CHAIN MANAGEMENT
DEVELOPMENT OF THE SUPPLY CHAIN TEST CASE
REFERENCES
ENDNOTES
Chapter 4 – Services and the Humans
OVERVIEW
TARGET USERS OF DILEMMA SERVICE AND THEIR INFORMATION NEEDS
THE SERVICE MEDIATION PROCESS AND THE USER SERVICE SCENARIOS
FORMALISING THE USER REQUIREMENTS
MEETING THE USER REQUIREMENTS
SERVICES AND FUNCTIONALITY OF THE DILEMMA SYSTEM
ENDNOTES
Chapter 5 – Services and the Computers
OVERVIEW
BUILDING ENTERPRISE-WIDE INFORMATION SUPPLY CHAINS BASED ON THE FRACTAL CONCEPT
IMPLEMENTATION IN AN INDUSTRIAL ENVIRONMENT: THE MINOS CASE
REFERENCES
Chapter 6 – Services and the Workplace
OVERVIEW
THE CARAMBOLA APPROACH
REFERENCES
ENDNOTES
Chapter 7 – Service Economics
OVERVIEW
REFERENCES
ENDNOTE
Chapter 8 – Service Physics
OVERVIEW
INTERFACE GUIDELINES FOR THE SERVICE DEVELOPMENT PROCESS
REFERENCES
Chapter 9 – Service Metaphysics
OVERVIEW
WHAT IS PACE?
REFERENCES
ENDNOTE
Chapter 10 – Culture of Services
OVERVIEW
COMPARISON OF A SERVICE FRAMEWORK WITH THE LIVING LABS MODELLING TECHNIQUE
ABOUT THE COCONUT CONCEPT
CONFIGURING THE COLLABORATIVE ENVIRONMENT
REFERENCES
ENDNOTES
Chapter 11 – Future of Services
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