Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty | by Leland Harden and Bob Heyman | 2009 | ISBN: 9780814410721. Sales Marketing Books. Marketing Success Strategy. Online Advertising Best Practices.

November 24, 2009 by kutenk
Filed under: Business Books 

Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty

by Leland Harden and Bob Heyman
2009 (257 pages)
ISBN:9780814410721

Featuring case studies from companies like Toyota and Tommy Hilfiger as well as lists of key vendors for online marketing software, this book offers a truly comprehensive guide to all of the new online marketing tools.

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Digital Engagement—Internet Marketing That Captures Customers and Builds Intense Brand Loyalty







Foreword
Part I – Fundamentals of Success for Digital Engagement
Chapter 1 – Goals and Expectations

WHAT DOES “DIGITAL ENGAGEMENT” REALLY MEAN?
ONLINE MEDIA ADVERTISING: YOU ARE SO THERE
BEST PRACTICE: START WITH THE BASICS


Chapter 2 – Making Over Your Website—Can You See Me Now?
OVERVIEW
BEST PRACTICES FOR SITE OPTIMIZATION
ARE PAGES APPEALING TO MODERN WEB AUDIENCES?
IMPROVE NAVIGATION TO IMPROVE CONVERSIONS
AUTOMATING PAGE OPTIMIZATION

Chapter 3 – Your Domain Name—How Online Branding Works
WHAT’S IN A NAME?
FOR SALE: DIRTY DOMAINS DONE DIRT CHEAP
COVER YOUR BUTT WITH VARIABLES
INTERNATIONAL BRANDING—TRY THIS FOR A TWIST
REGISTERING PRODUCT NAMES AND PERSONAL NAMES
STAY AHEAD OF FRONT RUNNERS, CYBERSQUATTERS AND TYPOSQUATTERS
WHICH REGISTRAR IS BEST?
PURCHASING THROUGH DOMAIN BROKERS

Part II – Attracting Customers
Chapter 4 – Search Engine Marketing—Optimize and Win

OVERVIEW
HOW SEARCH IS LIKE A STAR BASKETBALL PLAYER
SEARCH AND DISPLAY: A WINNING COMBINATION
BEST PRACTICES FOR SEO AND SEM
THE BASICS OF SEO: ON-PAGE AND OFF-PAGE OPTIMIZATION
KEY FACTORS OF SEARCH
SEM—THE EMPIRES OF PAID SEARCH
BIDDING TECHNOLOGIES AVAILABLE FOR MAXIMIZING PAID SEARCH
SOME NEW IDEAS FOR SEARCH “CREATIVE” IN SEM
INTERNATIONAL SEM
LOCAL SEARCH
VERTICAL SEARCH
MOBILE SEARCH
AFFILIATE SEARCH
VIDEO SEARCH

Chapter 5 – Let’s Go Viral—Creating Buzz
OVERVIEW
A NEW METRIC? WOMS!
SOCIAL NETWORKS: YOUR NEW BEST FRIEND
TARGETED MARKETING WITHIN SOCIAL NETWORKS
EXAMPLE: TARGET VS. WALMART ON MYSPACE
THE NEW WIDGET ECONOMY
WIDGETS ARE SOCIAL CURRENCY
VIRAL VIDEO

Chapter 6 – Web Video—The New, New Thing
OVERVIEW
INCOMING: WEBISODES AND ONLINE NETWORKS
PEER-TO-PEER VIDEO-SHARING SITES (OR, BEYOND YOUTUBE)
CONSUMER-CENTRIC VIDEO-SHARING SITES
ADVERTISING ON WEB VIDEO: A DIFFERENT ANIMAL
BUYING WEB VIDEO: PRE-ROLLS, POST-ROLLS, MID-ROLLS, PERSISTENT BANNERS
AD-ENABLING TECHNOLOGIES AND VENDORS: A SHORT LIST
ANALYSIS AND METRICS

Chapter 7 – Affiliate Marketing—The Automated Referral Network
OVERVIEW
AUTOMATED AFFILIATION: THE DARK SIDE OF SEARCH AFFILIATES
THE POWER OF THE NETWORK IS—WELL—THE POWER OF THE NETWORK
THE DO-IT-YOURSELF AFFILIATE PROGRAM
FOR WEBSITE OWNERS AND PUBLISHERS: TECHNOLOGIES TO AUTOMATE AFFILIATE REVENUE
BEST PRACTICES FOR AFFILIATE RELATIONSHIPS

Chapter 8 – Public Relations 2.0—Moving Beyond the Traditional Media
Overview
COZYING UP TO BLOGGERS
EXAMPLE: NETFLIX FLOGS, THEN EMBRACES THE BLOG
SHOULD YOU HAVE YOUR OWN BLOG?
RSS FEEDS AND THEIR USE IN PUBLIC RELATIONS
PODCASTS
PROMOTIONAL VIDEO
BLENDED MEDIA: PUT SOME PAY INTO YOUR PR
PUTTING IT ALL TOGETHER: THE MULTIMEDIA NEWS RELEASE

Chapter 9 – Paid Media—Advertising Works Harder on the Web
OVERVIEW
THE EVOLUTION OF WEB ADVERTISING
AD SERVER PLATFORMS: THE NEW MIDDLEMEN
AD PURCHASE METHODOLOGIES
THE BUILDING BLOCKS OF ONLINE PAID MEDIA
CONTEXTUAL ADVERTISING
SPONSORSHIPS AND BRANDED ENTERTAINMENT

Chapter 10 – Metrics and Measurement—Direct Marketing on Steroids
OVERVIEW
MEASUREMENT AND RATINGS: WHO COUNTS? WHO CARES?
BENCHMARKS
MEASURING PERFORMANCE IN A PAY-FOR-PERFORMANCE UNIVERSE
ANALYTICS SOFTWARE VENDORS FOR THE ENTERPRISE
WHY EVEN GOOD NUMBERS LIE
METRICS FOR WEB 2.0: COUNTING WIDGETS, VIRAL VIDEOS, LOYALTY AND ENGAGEMENT
KEEPING AN EYE ON ROI
ADWARE AND CLICK FRAUD

Chapter 11 – New Marketing Channels—Virtual Worlds, Advergaming and Wireless Mobile Search
STALKING THE PINK-HAIRED AVATAR
ADVERGAMING
MOBISODES AND WEBISODES
LOCATION-BASED ADVERTISING/MOBILE ADVERTISING
ADS ON WIRELESS APPLICATION PROTOCOL (WAP)
MOBILE VIDEO SEARCH AS LOCAL SEARCH

Where Do You Go from Here?



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