The Four Conversations: Daily Communication That Gets Results | by Jeffrey Ford and Laurie Ford | 2009 | ISBN: 9781576759202. Communication Skills Training. Successful Business Conversation Tips.
The Four Conversations: Daily Communication That Gets Results
by Jeffrey Ford and Laurie Ford
2009 (257 pages)
ISBN:9781576759202
Through dozens of personal stories and sample dialogues, this book demonstrates how to use the right conversation at the right time to produce the results we want and the improved productivity our organizations need.
Get this PDF EBook by clicking below: |
The Four Conversations—Daily Communication That Gets Results
Preface
Chapter One – Four Conversations in a Successful Workplace
Overview
The Importance of Conversations
Some Conversations Slow Things Down, Others Speed Things Up
Six Limitations to a Successful Workplace
Conversations: Your Personal Advantage
Key Points
Chapter Two – Initiative Conversations: Create a Future
Overview
Leaders Have Initiative Conversations
Choose Your Initiative Statement: What-When-Why
Prepare for Your Initiative Conversation: Who-Where-How
Launch Your Initiative Conversation
If You Are Missing Initiative Conversations
Putting It into Practice
Chapter Three – Understanding Conversations: Include and Engage
Overview
Help People Find a Positive Meaning in Your Message
The Setup: Repeat the Initiative and Add a Customized Who-Where-How
Expand and Deepen Participation
The Limits of Understanding
If You Are Missing
Putting It into Practice
Chapter Four – Performance: Conversations: Ask and Promise
Overview
Commit to Performance: What-When-Why
Ask Others to Commit
Promises Create Agreements: Who-Where-How
Manage the Agreement
If You Are Missing Performance Conversations
Putting It into Practice
Chapter Five – Closure Conversations: Create Endings
Overview
An Incomplete Past Can Prevent a New Future
The Four A’s of Closure Conversations
Build Accountability and Resolve “People Problems”
If You Are Missing Closure Conversations
Putting It into Practice
Chapter Six – Using the Four Conversations
Conversational Tendencies
How the Four Conversations Work Together
Putting It into Practice
Chapter Seven – Support the Conversational Workplace
The Conversational Workplace
Practices to Support the Conversational Workplace
Implementing the Practices: Four Tips
A Closing Note
Resources
Notes
Preface
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
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