Collaborative Business Process Engineering and Global Organizations: Frameworks for Service Integration | by Bhuvan Unhelkar, Abbass Ghanbary and Houman Younessi | 2010 | ISBN: 9781605666891. Collaborative Computing Books. Business Collaboration Technologies
Collaborative Business Process Engineering and Global Organizations: Frameworks for Service Integration
by Bhuvan Unhelkar, Abbass Ghanbary and Houman Younessi
2010 (338 pages)
ISBN:9781605666891
Providing a full analysis of current collaborative environments, this book discusses achieving organizational synergy in an era of business which is rapidly moving towards electronic collaboration.
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Collaborative Business Process Engineering and Global Organizations—Frameworks for Service Integration
Foreword
Preface
OVERVIEW
READERS
CONTENTS
WORKSHOP
LANGUAGE
COMMENTS AND CRITICISM
Chapter 1 – Fundamentals of Collaborative Business
CHAPTER KEY POINTS
BUSINESS IN THE 21ST CENTURY
BUSINESS ARGUMENTS FOR GLOBAL COLLABORATIONS
ELECTRONIC TECHNOLOGY AS BASIS FOR COLLABORATION
ELECTRONIC BUSINESS PROCESSES
BUSINESS USE OF THE WEB
CURRENT COLLABORATIVE ENVIRONMENT
PROPOSING A NEW MODEL OF BUSINESS COLLABORATION
CHALLENGES IN ELECTRONIC COLLABORATION
ACTION POINTS
REFERENCES
Chapter 2 – Emerging Technologies for Business Collaboration
CHAPTER KEY POINTS
APPRECIATING EMERGING TECHNOLOGIES
EMERGING TECHNOLOGIES AND COLLABORATION
ACTION POINTS
REFERENCES
Chapter 3 – Global Collaborative Business
CHAPTER KEY POINTS
INTRODUCTION
INTRODUCING GLOBAL COLLABORATIVE BUSINESS
CHARACTERISTICS OF GLOBAL ENTERPRISES
STRATEGIC APPROACH TO GLOBAL COLLABORATION
GLOBAL COLLABORATIVE BUSINESS ELEMENTS
FACTORS AFFECTING GLOBAL COLLABORATIONS
LEVEL OF COLLABORATION
GLOBAL ISSUES IN PROPOSED COLLABORATIVE ENVIRONMENT
MARKETING IN GLOBAL COLLABORATIVE BUSINESS
ACTION POINTS
REFERENCES
Chapter 4 – Collaborative Business Process Engineering (CBPE) Model
CHAPTER KEY POINTS
INTRODUCTION
DEVELOPMENT OF CBPE MODEL
INFLUENCE OF WEB SERVICES ON DYNAMIC COLLABORATIVE ENVIRONMENT
INITIAL CBPE MODEL (TWO INDUSTRIES)
COMPREHENSIVE CBPE MODEL (MULTIPLE INDUSTRIES)
DYNAMIC VS. STATIC COLLABORATION
ACTION POINTS
REFERENCES
Chapter 5 – Advanced Technologies and Architecture for Collaborative Business
CHAPTER KEY POINTS
INTRODUCTION
TECHNOLOGIES FOR COLLABORATION
SERVICE ORIENTED ARCHITECTURE AND CBPE
CORE WEB SERVICES TECHNOLOGIES
INFLUENCE OF ENTERPRISE SERVICE BUS IN CBPE
BUSINESS INTEGRATION WITH CBPE
INFLUENCE OF TOGAF IN CBPE
CONSIDERING THE INFLUENCE OF MOBILE TECHNOLOGY IN CBPE
ACTION POINTS
REFERENCES
Chapter 6 – Collaborative Web Based System (CWBS)
CHAPTER KEY POINTS
INTRODUCTION
CREATION OF A CWBS BASED ON CBPE
BPMN AND CWBS
SOA AND WEB SERVICES IN CWBS
COLLABORATIVE WEB BASED SYSTEM (CWBS) IN PRACTICE
CWBS ARCHITECTURE
ACTION POINTS
REFERENCES
Chapter 7 – Organizational Structure and Technology Adaptation
CHAPTER KEY POINTS
INTRODUCTION
ORGANIZATIONAL STRUCTURE IN COLLABORATIVE MANAGEMENT
ORGANIZATION STRUCTURE IN A COLLABORATIVE ENVIRONMENT
TECHNOLOGY ACCEPTANCE BY ORGANIZATION
TECHNOLOGY ADOPTION: INDUSTRY FEEDBACK
UNDERSTANDING AND DISCUSSING THE RESULTS FROM THE INDUSTRIAL SURVEY/FEEDBACK
ACTION POINTS
REFERENCES
Chapter 8 – Quality Assurance of the Collaborative Web Based System
CHAPTER KEY POINTS
INTRODUCTION
QUALITY DIMENSIONS IN COLLABORATIVE SYSTEMS
QUALITY MANAGEMENT AND COLLABORATIVE SYSTEMS
QUALITY ASSURANCE AND QUALITY CONTROL
TESTING OF CWBS IN A COLLABORATIVE ENVIRONMENT
ACTION POINTS
REFERENCES
Chapter 9 – Socio-Cultural Factors and Collaboration
CHAPTER KEY POINTS
INTRODUCTION
SOCIAL ASPECTS OF INFORMATION & COMMUNICATION TECHNOLOGY
SOCIAL IMPACTS OF COLLABORATION ON ORGANIZATIONS
SPECIFIC ISSUES RELATED TO ROLES
BUSINESS AND ENVIRONMENTAL FACTORS IN COLLABORATION
CULTURAL FEATURES OF COLLABORATION
SOCIAL CHALLENGES OF COLLABORATION
ACTION POINTS
REFERENCES
Chapter 10 – Change Management in Collaboration
CHAPTER KEY POINTS
INTRODUCTION
CHANGE MANAGEMENT IN COLLABORATIVE CONTEXT
TYPES OF CHANGES DUE TO CBPE
STRATEGIES FOR MANAGING CHANGE IN CBPE
ACTION POINTS
REFERENCES
Chapter 11 – Case Study 1: A Security Organization (Medium Size Organization)
CHAPTER KEY POINTS
INTRODUCTION
ORGANIZATION DETAILS
ANALYSIS OF THE PERPETUAL RESOURCES GROUP BUSINESS PROCESSES
IMPLEMENTATION OF CWBS
DIAGNOSIS TO THE COLLABORATIVE BUSINESS PROCESSES
ACHIEVED RESULTS
EXPLORING GLOBAL COLLABORATIONS FOR PERPETUAL RESOURCES GROUP
CHANGE MANAGEMENT IN PERPETUAL RESOURCES GROUP
APPLYING THE CBPE MODEL TO PRG
ACTION POINTS
REFERENCES
Chapter 12 – Case Study 2: An Energy Provider Organization (Large Organization)
CHAPTER KEY POINTS
INTRODUCTION
ORGANIZATION DETAILS
ANALYSIS OF THE ORGANIZATION BUSINESS PROCESSES
APPLYING OF CWBS IN PRACTICE
UNDERSTANDING PROTECT’S COLLABORATIVE BUSINESS PROCESSES
EXPLORING GLOBAL COLLABORATIONS FOR PROTECT
CHANGE MANAGEMENT IN PROTECT
UTILIZATION OF CBPE MODEL
RECOMMENDATION AND SUGGESTION
ACTION POINTS
Appendices
APPENDIX A: QUESTIONNAIRE
APPENDIX B: EVOLUTION OF THE INTERNET
APPENDIX C: ADDITIONAL USE CASES FOR DEVELOPMENT OF CWBS
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