The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition | by Gerald J. Langley et al. | 2009 | ISBN: 9780470192412. Improvement Tools and Methods.
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition
by Gerald J. Langley et al.
2009 (512 pages)
ISBN:9780470192412
Presenting a practical tool kit of ideas, examples, and applications, this guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.
Get this PDF EBook by clicking below:![]() |
The Improvement Guide—A Practical Approach to Enhancing Organizational Performance, Second Edition
Foreword
Preface
Overview
Second Edition
Introduction—The Improvement Guide, Second Edition
Overview
Why Take the Initiative?
How Is This Book Different?
Structure of the Book
How to Read the Book
Part One – Introduction to Improvement
Chapter One – Changes That Result in Improvement
Principles of Improvement
The Model for Improvement
Key Points from Chapter One
Chapter Two – Skills to Support Improvement
Overview
Supporting Change with Data
Developing a Change
Testing a Change
Implementing a Change
Spreading Improvements
The Human Side of Change
Key Points from Chapter Two
Chapter Three – Improvement Case Studies
Overview
Case Study 1: Improving the Morning Meeting
Case Study 2: Improving Service in a Dental Office
Case Study 3: Improving Methods for Teaching Biology
Case Study 4: Contamination in Shipping Drums
Case Study 5: Reducing Energy Use in School
Key Points from Chapter Three
Part Two – Methods For Improvement
Chapter Four – The Science of Improvement
Overview
Profound Knowledge
Milestones in the Development of Profound Knowledge
Key Points from Chapter Four
Chapter Five – Using the Model for Improvement
Overview
What Are We Trying to Accomplish?
How Will We Know That a Change Is an Improvement?
What Changes Can We Make That Will Result in Improvement?
The Plan -Do-Study-Act Cycle
Using the Cycle to Build Knowledge
Key Points from Chapter Five
Chapter Six – Developing a Change
Overview
Some Typical Problems in Developing Changes
Reactive Versus Fundamental Change
Theory for Change
Methods for Developing Fundamental Change
Key Points from Chapter Six
Chapter Seven – Testing a Change
Applying the Science of Improvement to Testing
Designs for Testing a Change
Strategies for Testing
Key Points from Chapter Seven
Chapter Eight – Implementing a Change
Testing a Change
Implementing a Change
Implementation as a Series of Cycles
Implementing Changes to Achieve and Maintain Improvement
The Social Aspects of Implementing a Change
Key Points from Chapter Eight
Chapter Nine – Spreading Improvements
Overview
A Framework for Spread
Phase for Organizational Readiness for Spread
Phase for Developing an Initial Spread Plan
Phase for Executing and Refining the Spread Plan
Key Points from Chapter Nine
Chapter Ten – Integrating Methods for the Improvement of Value
Overview
Eliminating Quality Problems
Reducing Costs While Maintaining or Improving Quality
Expanding the Expectations of Customers to Increase Demand
Developing an Environment Conducive to the Improvement of Value
Key Points from Chapter Ten
Chapter Eleven – Improving Large or Complex Systems
Overview
Project Setup and Management
Understanding the System and Developing High-Impact Changes
Testing and Learning Systems
Key Points from Chapter Eleven
Chapter Twelve – Case Studies of Improvement Efforts
Overview
Case Study 1: Reducing the Occurrence of No-Fault-Found Components
Case Study 2: Improving the Drill Process
Case Study 3: Reducing Infection and Mortality Rates in a Pediatric Intensive Care Unit
Case Study 4: Improving Safety at a Manufacturing Plant
Progressive Discipline System
Other Areas of Improvement
Summary of Results
Case Study 5: Improving the Credentialing Process at CareOregon
Case Study 6: Improving Sales at a Specialty Chemical Company
Key Points from Chapter Twelve
Part Three – Improving Value as a Business Strategy
Chapter Thirteen – Making the Improvement of Value a Business Strategy
Overview
Building the System of Improvement
Key Points from Chapter Thirteen
Chapter Fourteen – Developing Improvement Capability
Overview
Developing Improvement Capability in the Workforce
Organization to Support the Focus on Improvement
Development of Other Capabilities
Key Points from Chapter Fourteen
Sample Agendas for Getting Started, Sponsors, and Improvement Advisors
Development of Internal Improvement Advisors: Topical Agenda
Part Four – Appendixes
Appendix A – A Resource Guide to Change Concepts
How to Use Change Concepts
The Change Concepts
Appendix B – Tools and Methods to Support Improvement
Overview
Methods and Tools for Viewing Systems and Processes
Methods and Tools for Gathering Information
Methods and Tools for Organizing Information
Methods and Tools for Understanding Variation
Methods and Tools for Understanding Relationships
Methods and Tools for Project Management
Appendix C – The Model for Improvement and Other Roadmaps
Fundamental Questions for Improvement
Alternative Roadmaps for Improvement Projects
Summary
Notes
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Chapter Seven
Chapter Eight
Chapter Nine
Chapter Ten
Chapter Eleven
Chapter Twelve
Chapter Thirteen
Chapter Fourteen
Appendix A
Appendix B
Appendix C
For 1000+ more Business EBooks & Performance Management Books, click below:



Related posts:
- Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement | by Gerald Taylor | 2009 | ISBN: 9781604270068. THE SIX SIGMA ANALYTICAL TOOL KIT. QUALITY IMPROVEMENT PROGRAM. STRONG PERFORMANCE EXCELLENCE SYSTEM. Lean Thinking for Service Excellence
- Total Organizational Excellence: Achieving World-Class Performance | by John S. Oakland | ISBN: 9780750652711. Performance Improvement Framework. Process Management and Improvement.
- Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics | by Gary Cokins | 2009 | ISBN: 9780470449981. Performance Management Books. Performance Improvement Systems. Organizational Transformation.
- Building Expertise: Cognitive Methods for Training and Performance Improvement, Third Edition | by Ruth Colvin Clark | ISBN: 9780787988449. Methods to Maximize Working Memory Capacity. Four Components of Learning. 3 Problem-Centered Design Models.
- Introduction to Healthcare Quality Management | by Patrice Spath | 2009 | ISBN: 9781567933239. Quality Management Building Blocks. Performance Improvement Tools. How to Improve Patient Safety. UTILIZATION MANAGEMENT STRUCTURE.
- Facilitating Project Performance Improvement: A Practical Guide to Multi-Level Learning | by Jerry Julian | 2010 | ISBN: 9780814415320. Multi-Level Learning Coach. THREE CORE VALUES FOR EFFECTIVE FACILITATION. Program Management Function (PMO). Strategic Portfolio Alignment.
- Offensive Marketing: An Action Guide to Gaining Competitive Advantage | by Hugh Davidson, Warren J. Keegan and Elyse Arnow Brill | ISBN: 9780750674591. FIVE ELEMENTS IN THE OFFENSIVE MARKETING APPROACH. PRACTICAL TOOLS FOR ACHIEVING INTEGRATED MARKETING. MARKETING SEGMENTATION FIVE-STEP PROCESS
- Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change, 2nd Edition | by Esther Cameron and Mike Green | 2009 | ISBN: 9780749453107. Change Management Books.
- Estimating Market Power and Strategies | by Jeffrey M. Perloff, Larry S. Karp and Amos Golan | ISBN: 9780521804400. MEASURES OF MARKET PERFORMANCE. A MODERN STRUCTURE–CONDUCT–PERFORMANCE APPROACH. Linear-Quadratic Model. New Econometric Methods
- Performance Management Books. Developing Exemplary Performance One Person at a Time | by Michael Sabbag | 2009 | ISBN: 9780891062493. Principles of the Exemplary Performance Model. Tools to Develop an Expandable Strength
- Business Driven PMO Setup: Practical Insights, Techniques, and Case Examples for Ensuring Success | by Mark Price Perry | 2009 | ISBN: 9781604270136. PMO Tools. Project Management Office Leadership. Servant-Leadership for the IT Project Manager. A Common Challenge to Creating High Performance.
- The Art of Quantum Planning: Lessons from Quantum Physics for Breakthrough Strategy, Innovation, and Leadership | by Gerald Harris | 2009 | ISBN: 9781605092652. Strategic Planner Guide Book. Personal Growth Tips.
- Supply Chain Management Books. End-to-End Lean Management: A Guide to Complete Supply Chain Improvement | by Robert J. Trent | ISBN: 9781932159929. Tools and Approaches for Continuous Lean Improvement. CREATING A LEAN SUPPLY NETWORK. WAYS TO ACHIEVE LEAN DISTRIBUTION.
- Healthcare Operations Management | by Daniel B. McLaughlin and Julie M. Hays | ISBN: 9781567932881. Healthcare Operational Excellence. Healthcare Performance Improvement Tools, Techniques, and Programs. Patient Appointment Scheduling Models
- The Sustainable MBA: The Manager’s Guide to Green Business | by Giselle Weybrecht | 2010 | ISBN: 9780470741146. Ethics and Corporate Governance. Tools for Monitoring, Managing and Improving Performance. Tools for Greening Offices and Buildings
- Software Performance and Scalability: A Quantitative Approach | by Henry H. Liu | 2009 | ISBN: 9780470462539. SOFTWARE DEVELOPMENT PROCESS. SOFTWARE PERFORMANCE MEASUREMENTS. EFFECTIVE OPTIMIZATION AND TUNING TECHNIQUES
- Unleashing Excellence: The Complete Guide to Ultimate Customer Service, Second Edition, Updated and Expanded | by Dennis Snow and Teri Yanovitch | 2010 | ISBN: 9780470503805. DNA of Service Excellence. Service Improvement Core Tools
- E-Commerce Trends for Organizational Advancement: New Applications and Methods | PDF EBOOK DOWNLOAD | by Mehdi Khosrow-Pour (ed) | 2010 | ISBN: 9781605669649. Mobile Commerce Applications Development. Business Models for M-Services. E-Commerce Web Site Evaluation Model. E-Government Service Delivery Performance
- Social Media at Work: How Networking Tools Propel Organizational Performance | by Arthur L. Jue, Jackie Alcalde Marr and Mary Ellen Kassotakis | 2010 | ISBN: 9780470405437. Attracting and Retaining the Best Talent with Social Media.
- ASTD’s Ultimate Performance Management: Training to Transform Performance Reviews into Performance Partnerships | by Jeffrey Russell and Linda Russell | 2009 | ISBN: 9781607283508. Performance Planning and Development. Performance Coaching. The Great Performance Management Cycle
- Six Sigma for Growth: Driving Profitable Top-Line Results | by Edward Abramowich | ISBN: 9780470821336. Growth Tools and Methods. From Cost Cutting to Driving Growth. DESIGNING SALES FORCE EFFECTIVENESS. MARKET SEGMENTATION USING SIX SIGMA METHODS. MARKET INDICATOR ANALYSIS (MIA).
- Foundations of Human Resource Development, Second Edition | by Richard A. Swanson and Elwood F. Holton III | 2009 | ISBN: 9781576754962. HRD Practice and Research. Organizational Learning and Performance. HR Training and Development Practices.
- Enterprise Contract Management: A Practical Guide to Successfully Implementing an ECM | by Anuj Saxena | ISBN: 9781932159905. Enterprise Contract Management Maturity Model. ORGANIZATIONAL CHANGE MANAGEMENT. TEN STEPS TO INTEGRATE ECM SOLUTIONS.
- Performance Enhancing Cue that promote greater cue ball control and shot accuracy.
- Implementing Mentoring Schemes: A Practical Guide to Successful Programs | by Nadine Klasen and David Clutterbuck | ISBN: 9780750654302. Employee Training and Development. Professional Development Program. Mentor and Mentee Characteristics and Responsibilities. Mentoring Methods, Techniques and Processes
- The Project Success Method: A Proven Approach for Achieving Superior Project Performance in as Little as 5 Days | by Clinton M. Padgett | 2009 | ISBN: 9780470455838. How to Organize Project Budgets.
- Mastering Corporate Finance Essentials: The Critical Quantitative Methods and Tools in Finance | by Stuart A. McCrary | 2010 | ISBN: 9780470393338. Time Value of Money Toolbox. Statistics for Finance. CAPITAL ASSET PRICING MODEL. Capital Budgeting Tools
- Sources of Value: A Practical Guide to the Art and Science of Valuation | by Simon Woolley | 2009 | ISBN: 9780521519076. Business Valuation Books. Financial Valuation Guide Book.
- Health Care Information Systems: A Practical Approach for Health Care Management, Second Edition | by Karen A. Wager, Frances W. Lee, John P. Glaser and Lawton Robert Burns | 2009 | ISBN: 9780470387801. IT Alignment and Strategic Planning.
- The Manager’s Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know | by Max Muller | 2009 | ISBN: 9780814410769. Human Resource Books. Structured Performance Reviews. Key Federal Employment Laws
- Three Factors for ensuring Successful Organizational Performance. Creating High Performance Organization.
- The Healthcare Quality Book: Vision, Strategy, and Tools, Second Edition | by Elizabeth R. Ransom, Maulik S. Joshi, David B. Nash and Scott B. Ransom | ISBN: 9781567933017. Quality Assurance. Quality Improvement. Quality Control. Total Quality Management.
- Practical Portfolio Performance Measurement and Attribution, Second Edition | by Carl R. Bacon | ISBN: 9780470059289. The Mathematics of Portfolio Return. RISK-ADJUSTED PERFORMANCE MEASURES FOR HEDGE FUNDS. FORWARD FOREIGN EXCHANGE (FFX) CONTRACT. GLOBAL INVESTMENT PERFORMANCE STANDARDS.
- Merge Ahead: Mastering the Five Enduring Trends of Artful M&A | by Gerald Adolph, Justin Pettit and Michael Sisk | 2009 | ISBN: 9780071508322. Private Equity and Sovereign Wealth. Crafting the Successful Merger & Acquisitons Deal. A Global Role for Financial Buyers
- Manufacturing Management Books. The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments | by Karen Martin and Mike Osterling | ISBN: 9781563273513. Event Leadership and Planning Tools. Identifying Waste and Performing Root Cause Analysis
- Handbook of Research on Computational Forensics, Digital Crime, and Investigation: Methods and Solutions | by Chang-Tsun Li | 2010 | ISBN: 9781605668369. Digital Forensics Tools. Fingerprint Forensic Tool for Criminal Investigations. Methods for Face Recognition and Face Modelling. Multimedia Document Authentication. Cybercrime Investigation Process.
- Managing the Older Employee: Overcome the Generation Gap to Get the Most Out of Your Workplace | by Casey Hawley | 2009 | ISBN: 9781598698589. Three Tools for Solving Management Challenges. How to Handle Managing Professional and Managerial Employees. How to Motivate Older Workers for High Performance
- Helical Piles: A Practical Guide to Design and Installation | by Howard A. Perko | 2009 | ISBN: 9780470404799. IBC 2009. Axial Load Testing. LATERAL RESTRAINING SYSTEMS. Earth Retention Systems. FLOOR SLAB SUPPORT.
- Organizational Realities: Studies of Strategizing and Organizing | by William H. Starbuck | ISBN: 9780199288519. Organizational Growth and Development. How To Avoid Organizational Crises. How Organizations Channel Creativity. Ancient Chinese Theories of Control. How Organizations Learn from Success and Failure.
- Workplace Learning and Development: Delivering Competitive Advantage for Your Organization | by Jackie Clifford and Sara Thorpe | ISBN: 9780749446338. Kolb’s Experiential Learning Cycle. Organizational Learning Methods.
Comments
One Comment on The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition | by Gerald J. Langley et al. | 2009 | ISBN: 9780470192412. Improvement Tools and Methods.
-
Mca Software Projects | Management Business Wisdom on
Sat, 21st Nov 2009 11:42 am
[...] The Improvement Guide: A Practical Approach to Enhancing … [...]
Tell me what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!
You must be logged in to post a comment.





