The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition | by Gerald J. Langley et al. | 2009 | ISBN: 9780470192412. Improvement Tools and Methods.

November 20, 2009 by kutenk
Filed under: Business Books 

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

by Gerald J. Langley et al.
2009 (512 pages)
ISBN:9780470192412

Presenting a practical tool kit of ideas, examples, and applications, this guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.

Get this PDF EBook by clicking below:


Buy/Order Now

The Improvement Guide—A Practical Approach to Enhancing Organizational Performance, Second Edition







Foreword
Preface
Overview
Second Edition

Introduction—The Improvement Guide, Second Edition
Overview
Why Take the Initiative?
How Is This Book Different?
Structure of the Book
How to Read the Book

Part One – Introduction to Improvement
Chapter One – Changes That Result in Improvement
Principles of Improvement
The Model for Improvement
Key Points from Chapter One

Chapter Two – Skills to Support Improvement
Overview
Supporting Change with Data
Developing a Change
Testing a Change
Implementing a Change
Spreading Improvements
The Human Side of Change
Key Points from Chapter Two

Chapter Three – Improvement Case Studies
Overview
Case Study 1: Improving the Morning Meeting
Case Study 2: Improving Service in a Dental Office
Case Study 3: Improving Methods for Teaching Biology
Case Study 4: Contamination in Shipping Drums
Case Study 5: Reducing Energy Use in School
Key Points from Chapter Three

Part Two – Methods For Improvement
Chapter Four – The Science of Improvement
Overview
Profound Knowledge
Milestones in the Development of Profound Knowledge
Key Points from Chapter Four

Chapter Five – Using the Model for Improvement
Overview
What Are We Trying to Accomplish?
How Will We Know That a Change Is an Improvement?
What Changes Can We Make That Will Result in Improvement?
The Plan -Do-Study-Act Cycle
Using the Cycle to Build Knowledge
Key Points from Chapter Five

Chapter Six – Developing a Change
Overview
Some Typical Problems in Developing Changes
Reactive Versus Fundamental Change
Theory for Change
Methods for Developing Fundamental Change
Key Points from Chapter Six

Chapter Seven – Testing a Change
Applying the Science of Improvement to Testing
Designs for Testing a Change
Strategies for Testing
Key Points from Chapter Seven

Chapter Eight – Implementing a Change
Testing a Change
Implementing a Change
Implementation as a Series of Cycles
Implementing Changes to Achieve and Maintain Improvement
The Social Aspects of Implementing a Change
Key Points from Chapter Eight

Chapter Nine – Spreading Improvements
Overview
A Framework for Spread
Phase for Organizational Readiness for Spread
Phase for Developing an Initial Spread Plan
Phase for Executing and Refining the Spread Plan
Key Points from Chapter Nine

Chapter Ten – Integrating Methods for the Improvement of Value
Overview
Eliminating Quality Problems
Reducing Costs While Maintaining or Improving Quality
Expanding the Expectations of Customers to Increase Demand
Developing an Environment Conducive to the Improvement of Value
Key Points from Chapter Ten

Chapter Eleven – Improving Large or Complex Systems
Overview
Project Setup and Management
Understanding the System and Developing High-Impact Changes
Testing and Learning Systems
Key Points from Chapter Eleven






Chapter Twelve – Case Studies of Improvement Efforts
Overview
Case Study 1: Reducing the Occurrence of No-Fault-Found Components
Case Study 2: Improving the Drill Process
Case Study 3: Reducing Infection and Mortality Rates in a Pediatric Intensive Care Unit
Case Study 4: Improving Safety at a Manufacturing Plant
Progressive Discipline System
Other Areas of Improvement
Summary of Results
Case Study 5: Improving the Credentialing Process at CareOregon
Case Study 6: Improving Sales at a Specialty Chemical Company
Key Points from Chapter Twelve

Part Three – Improving Value as a Business Strategy
Chapter Thirteen – Making the Improvement of Value a Business Strategy
Overview
Building the System of Improvement
Key Points from Chapter Thirteen

Chapter Fourteen – Developing Improvement Capability
Overview
Developing Improvement Capability in the Workforce
Organization to Support the Focus on Improvement
Development of Other Capabilities
Key Points from Chapter Fourteen
Sample Agendas for Getting Started, Sponsors, and Improvement Advisors
Development of Internal Improvement Advisors: Topical Agenda

Part Four – Appendixes
Appendix A – A Resource Guide to Change Concepts
How to Use Change Concepts
The Change Concepts

Appendix B – Tools and Methods to Support Improvement







Overview
Methods and Tools for Viewing Systems and Processes
Methods and Tools for Gathering Information
Methods and Tools for Organizing Information
Methods and Tools for Understanding Variation
Methods and Tools for Understanding Relationships
Methods and Tools for Project Management

Appendix C – The Model for Improvement and Other Roadmaps
Fundamental Questions for Improvement
Alternative Roadmaps for Improvement Projects
Summary

Notes
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Chapter Seven
Chapter Eight
Chapter Nine
Chapter Ten
Chapter Eleven
Chapter Twelve
Chapter Thirteen
Chapter Fourteen
Appendix A
Appendix B
Appendix C

For 1000+ more Business EBooks & Performance Management Books, click below:

Business & Management Books
Computer Books
Science & Engineering Books

  • Share/Bookmark

Related posts:

  1. Total Organizational Excellence: Achieving World-Class Performance | by John S. Oakland | ISBN: 9780750652711. Performance Improvement Framework. Process Management and Improvement.
  2. Lean Six Sigma Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement | by Gerald Taylor | 2009 | ISBN: 9781604270068. THE SIX SIGMA ANALYTICAL TOOL KIT. QUALITY IMPROVEMENT PROGRAM. STRONG PERFORMANCE EXCELLENCE SYSTEM. Lean Thinking for Service Excellence
  3. Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics | by Gary Cokins | 2009 | ISBN: 9780470449981. Performance Management Books. Performance Improvement Systems. Organizational Transformation.
  4. Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change, 2nd Edition | by Esther Cameron and Mike Green | 2009 | ISBN: 9780749453107. Change Management Books.
  5. Offensive Marketing: An Action Guide to Gaining Competitive Advantage | by Hugh Davidson, Warren J. Keegan and Elyse Arnow Brill | ISBN: 9780750674591. FIVE ELEMENTS IN THE OFFENSIVE MARKETING APPROACH. PRACTICAL TOOLS FOR ACHIEVING INTEGRATED MARKETING. MARKETING SEGMENTATION FIVE-STEP PROCESS
  6. Performance Management Books. Developing Exemplary Performance One Person at a Time | by Michael Sabbag | 2009 | ISBN: 9780891062493. Principles of the Exemplary Performance Model. Tools to Develop an Expandable Strength
  7. Healthcare Operations Management | by Daniel B. McLaughlin and Julie M. Hays | ISBN: 9781567932881. Healthcare Operational Excellence. Healthcare Performance Improvement Tools, Techniques, and Programs. Patient Appointment Scheduling Models
  8. Supply Chain Management Books. End-to-End Lean Management: A Guide to Complete Supply Chain Improvement | by Robert J. Trent | ISBN: 9781932159929. Tools and Approaches for Continuous Lean Improvement. CREATING A LEAN SUPPLY NETWORK. WAYS TO ACHIEVE LEAN DISTRIBUTION.
  9. ASTD’s Ultimate Performance Management: Training to Transform Performance Reviews into Performance Partnerships | by Jeffrey Russell and Linda Russell | 2009 | ISBN: 9781607283508. Performance Planning and Development. Performance Coaching. The Great Performance Management Cycle
  10. The Art of Quantum Planning: Lessons from Quantum Physics for Breakthrough Strategy, Innovation, and Leadership | by Gerald Harris | 2009 | ISBN: 9781605092652. Strategic Planner Guide Book. Personal Growth Tips.
  11. Manufacturing Management Books. The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments | by Karen Martin and Mike Osterling | ISBN: 9781563273513. Event Leadership and Planning Tools. Identifying Waste and Performing Root Cause Analysis
  12. Estimating Market Power and Strategies | by Jeffrey M. Perloff, Larry S. Karp and Amos Golan | ISBN: 9780521804400. MEASURES OF MARKET PERFORMANCE. A MODERN STRUCTURE–CONDUCT–PERFORMANCE APPROACH. Linear-Quadratic Model. New Econometric Methods
  13. Implementing Mentoring Schemes: A Practical Guide to Successful Programs | by Nadine Klasen and David Clutterbuck | ISBN: 9780750654302. Employee Training and Development. Professional Development Program. Mentor and Mentee Characteristics and Responsibilities. Mentoring Methods, Techniques and Processes
  14. Enterprise Contract Management: A Practical Guide to Successfully Implementing an ECM | by Anuj Saxena | ISBN: 9781932159905. Enterprise Contract Management Maturity Model. ORGANIZATIONAL CHANGE MANAGEMENT. TEN STEPS TO INTEGRATE ECM SOLUTIONS.
  15. Strategic Career Management: Developing Your Talent | by Jane Yarnall | ISBN: 9780750683692. How To Develop Effective Career Strategy. Evaluation Methods for Career Development. Self-Development Approach to Careers. How To Move from Replacement Strategies to Career Acceleration Pools
  16. Sources of Value: A Practical Guide to the Art and Science of Valuation | by Simon Woolley | 2009 | ISBN: 9780521519076. Business Valuation Books. Financial Valuation Guide Book.
  17. Foundations of Human Resource Development, Second Edition | by Richard A. Swanson and Elwood F. Holton III | 2009 | ISBN: 9781576754962. HRD Practice and Research. Organizational Learning and Performance. HR Training and Development Practices.
  18. Internal Marketing: Tools and Concepts for Customer-Focused Management | by Pervaiz K. Ahmed and Mohammed Rafiq | ISBN: 9780750648387. Internal Marketing Tools. Multilevel internal marketing model. Structuring the Internal Marketing Process
  19. Keep ‘Em Motivated—A Practical Guide to Motivating Employees | by Larry R. Williams | ISBN: 9789812325228. Great Motivational Guide Book.
  20. Three Factors for ensuring Successful Organizational Performance. Creating High Performance Organization.
  21. The Manager’s Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know | by Max Muller | 2009 | ISBN: 9780814410769. Human Resource Books. Structured Performance Reviews. Key Federal Employment Laws
  22. Managing Facilitated Processes: A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and Educators | by Dorothy Strachan and Marian Pitters | 2009 | ISBN: 9780470182673. Facilitation Approach and Style. Enable Participant Engagement
  23. Beyond the Theory of Constraints: How to Eliminate Variation and Maximize Capacity | by William A. Levinson | ISBN: 9781563273704. Just-in-Time Production Control. Variation Reduction Techniques. Productivity Improvement Methods. Variable Costs in the Theory of Constraints.
  24. Data Quality and Record Linkage Techniques | by Thomas N. Herzog, Fritz J. Scheuren and William E. Winkler | ISBN: 9780387695020. Specialized Data Quality Tools and Techniques. Data Analysis Techniques. Specialized Tools for Database Improvement. Checklist for Evaluating Record Linkage Software
  25. Merge Ahead: Mastering the Five Enduring Trends of Artful M&A | by Gerald Adolph, Justin Pettit and Michael Sisk | 2009 | ISBN: 9780071508322. Private Equity and Sovereign Wealth. Crafting the Successful Merger & Acquisitons Deal. A Global Role for Financial Buyers
  26. Business Insights: Europe: A Practical Guide to Company Formation, Employment Law and Taxation Across The EU | by Adam Jolly (ed) | 2009 | ISBN: 9780749450816. The Challenge Of Marketing In The European Union. How to Develop A Strong European Distribution Strategy
  27. The Profit Impact of Business Intelligence | by Steve Williams and Nancy Williams | ISBN: 9780123724991. Business Value Analysis of Business Intelligence Initiatives. How Do We Achieve Strategic Alignment? Important Ways Business Intelligence Can Drive Profit Improvement
  28. UML for the IT Business Analyst: A Practical Guide to Requirements Gathering Using the Unified Modeling Language, Second Edition | by Howard Podeswa | 2010 | ISBN: 9781598638684. B.O.O.M. Process and SDLCs. How to Analyze End-To-End Business Processes. Scoping the IT Project With System Use Cases
  29. The Other Kind of Smart: Simple Ways to Boost Your Emotional Intelligence for Greater Personal Effectiveness and Success | by Harvey Deutschendorf | 2009 | ISBN: 9780814414057. Self Improvement Books. Personal Development EBooks.
  30. Bringing the PMBOK® Guide to Life : A Companion for the Practicing Project Manager | by Frank P. Saladis and Harold Kerzner | 2009 | ISBN: 9780470195581. Project Management Books. Project Methodology. Project Plan SWOT Analysis. Project Management Tips, Tools, and Techniques.
  31. Performance Enhancing Cue that promote greater cue ball control and shot accuracy.
  32. Business Intelligence Success Factors: Tools for Aligning Your Business in the Global Economy | by Olivia Parr Rud | 2009 | ISBN: 9780470392409. Principles for Leading a Dynamic Organization.
  33. Evaluating Human Resources Programs: A 6-Phase Approach for Optimizing Performance | by Jack E. Edwards, John C. Scott and Nambury S. Raju | ISBN: 9780787994877. HR Books. Proven Strategies for Implementing HR Program.
  34. From Analysis to Evaluation: Tools, Tips, and Techniques for Trainers | by Jane Bozarth | ISBN: 9780787982010. Learning and Education Books. Trainer Handbook.
  35. Coaching for Performance GROWing Human Potential and PurposeCoaching for Performance: GROWing Human Potential and Purpose: The Principles and Practice of Coaching and Leadership, Fourth Edition | by John Whitmore | 2009 | ISBN: 9781857885354. Transformation through Transpersonal Coaching. Leadership for High Performance.
  36. The Third Circle: Interactions That Drive Results | by Max Isaac and Anton McBurnie | ISBN: 9780973515305. Team & Organizational Effectiveness. Sustaining Organizational Level Change. Prescriptive vs. Learning Models of Leadership. Different Leadership Styles.
  37. Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results | by Sherry Gordon | ISBN: 9781932159806. Vendor Management Books. SUPPLIER PERFORMANCE MANAGEMENT. SUPPLY MANAGEMENT SYSTEM. DEVELOPING EFFECTIVE PROCUREMENT STRATEGY. Technology for Supplier Evaluation.
  38. Civil Engineering Books. Construction Productivity: A Practical Guide for Building and Electrical Contractors | by Eddy M. Rojas (ed) | 2008 | ISBN: 9781604270006. LABOR PRODUCTIVITY MODEL FOR CONSTRUCTION. Productivity Enhancement Best Practices.
  39. Lead, Sell, or Get Out of the Way: The 7 Traits of Great Sellers | by Ron Karr | 2009 | ISBN: 9780470402184. Productivity Tools for Sales Leaders. How to Ask Good Sales Questions. Creating Powerful Value Propositions.
  40. Signal Processing and Performance Analysis for Imaging Systems | by S. Susan Young, Ronald G. Driggers and Eddie L. Jacobs | 2008 | ISBN: 9781596932876. Image Enhancing Techniques. Image Display, Reconstruction, and Resampling. Electro-Optical and Infrared Imaging Systems

Tags: , , , , , , , , , , ,

Comments

One Comment on The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition | by Gerald J. Langley et al. | 2009 | ISBN: 9780470192412. Improvement Tools and Methods.

  1. Mca Software Projects | Management Business Wisdom on Sat, 21st Nov 2009 11:42 am

    2. [...] The Improvement Guide: A Practical Approach to Enhancing … [...]

Tell me what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!

You must be logged in to post a comment.