The emotional capital model of emotional intelligence. Understand five broad components and ten specific emotional intelligence competencies.

June 4, 2009 by kutenk
Filed under: emotional intelligence 

Emotional intelligence — strategy for building emotional capital

Emotional intelligence (EQ) describes a new way of being smart that is more important for success than IQ or technical expertise. It involves two parts:
1) becoming aware of how emotions in ourselves and others drive behaviours; and
2) developing the skills to manage these emotions intelligently to leverage our personal strengths to create products, solve problems and effectively influence the performance of others.




Most mature models of emotional intelligence identify four or five broad components. In addition to identifying these general areas, most models break these areas down into a variety of competencies.

The emotional capital model of emotional intelligence is a well-researched model that was developed with a specific focus on identifying those competencies that characterise effective leaders. It consists of five broad components and ten specific emotional intelligence competencies.

Self-awareness:

1. your capacity to understand your own emotions and stay in touch with your feelings. It includes self-awareness, the ability to recognise how your feelings and emotions impact upon your personal opinions, attitudes and judgments; and assertiveness, the ability to communicate your feelings, thoughts and beliefs openly in a straightforward way. This cluster of competencies enables you to develop your leadership presence and communicate authentically and openly.




Self-management:

2. your ability to manage your own emotions and have confidence in your ability to manage your personal performance. It includes self-control, the capacity to control your emotions well and restrain your actions until you have time to think rationally; self-confidence, the ability to accept and respect yourself and essentially like the person you are; and self-reliance, the power to be independent in planning and making important decisions and the ability to take responsibility for yourself.

Social awareness:

3. your talent for tuning into the experience of others. This area includes empathy, the capacity to be aware of, understand and appreciate the feelings and thoughts of others. Of course, to be able to understand how other people feel, it helps if you are able to recognise and understand your own emotional experience first. These skills enable you to grasp the emotional dimensions of a business situation and enhance your capacty to influence others to achieve productive outcomes.

Social skills:

4. your people skills define your talent for interacting and getting along with others. The primary ability in this area involves relationship skills, the knack for establishing and maintaining mutually satisfying relationships characterised by positive expectations. This competency, along with empathy, is essential for building the value of the relationship assets in the business.

Adaptability:

5. your ability to respond to challenges and adapt to new and difficult situations. It involves flexibility, your ability to react well to change and adjust your emotions, thoughts and behaviour to changing situations and conditions; self-actualisation, which is the source of your emotional energy and enables you to maintain an enthusiatic commitment to long-term goals; and optimism, your capacity to look on the brighter side of life and sense opportunities even in the face of adversity. Optmism determines your level of resiliance and your ability to be able to focus on the possibilities of what can be achieved. Collectively, this cluster of skills enable you to take on new challenges and respond creatively and efficiently to new opportunities.

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