Understand CHIEF OPERATIONS OFFICER’s Key ROLES AND RESPONSIBILITIES

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Understand CHIEF OPERATIONS OFFICER’s Key ROLES AND RESPONSIBILITIES

March 5th, 2009 | by kutenk |

ROLES AND RESPONSIBILITIES OF THE CHIEF OPERATIONS OFFICER

The Chief Operations Officer (COO) or Chief Operating Officer (COO) is a key person in the C-level executive suite and is in charge of either manufacturing operations or service operations. His roles and responsibilities call on him to:
?    Integrate production, inventory, logistics, and transportation activities for maximum efficiency and effectiveness.
?    Lower total manufacturing and service costs in order to lower selling prices, increase sales volume, and increase profits.
?    Link production and service costs to cash flows and gross profits.
?    Speed up product and service deliveries to achieve customers’ total satisfaction (i.e., shorter order-to-delivery cycle).
?    Innovate new production and service techniques and processes by leveraging technology to improve quality and to reduce costs.
?    Eliminate non-value-added activities in production and service to trim waste and lower costs.
?    Focus more on value-added activities in production and services to provide a solid value to the customers and the organization.
?    Identify key drivers of cost, quality, risks, expenses, revenues, profits, business growth, competition, and performance. Focus on the root causes of these drivers and understand why these drivers go up and down.
?    Seamlessly integrate the back-end systems with the front-end systems for (1) maximum data consistency, completeness, and accuracy, (2) better customer service and satisfaction, and (3) stronger connection of disparate and disconnected business processes.
?    Build standardized, transparent, and repeatable production and service processes to provide the stable, consistent, and quality products and services that both internal and external customers expect.
?    Understand that higher sales velocity increases inventory velocity, which, in turn, increases production or service velocity, finance velocity, human capital velocity, and systems velocity. The goal is to synchronize these velocities in a cohesive manner.

?    Implement the goal congruence concept by linking individual employee goals with those of the department/division and the organization. Remove or reduce the competing or conflicting goals.
?    Implement crosscutting best practices across business units, divisions, departments, and functions through busting silos and building bridges.
?    Link employee rewards, bonuses, and promotions to employees’ true performance and tangible results, and empower employees.
?    Build solid working relationships with C-level executives in marketing, finance, human resources, and other functions through formal and informal approaches at the workplace.
?    Foster ethical values and cultural sensitivity in light of workforce diversity.
?    Encourage employees to continuously acquire and improve knowledge, skills, and abilities (KSAs) through targeted training courses, management development programs, and professional certifications.
?    Establish a solid and sustainable chain of knowledge linked through the entire management hierarchy to ensure core knowledge competencies for all levels of employees in the organization.
?    Invite production and service audits, management reviews, and self-assessments periodically and proactively to ensure continuous improvement in quality, cost, and delivery.
?    Encourage employees at all levels of the organization to think differently and radically (i.e., out-of-the-box thinking) at all times, which can lead to new perspectives providing best-of-breed solutions.
?    Participate in the succession-planning process for key positions.
?    Adhere to professional and ethical standards established by the relevant professional bodies.
?    Analyze outside-in views (i.e., views of stakeholders about company management) and inside-out views (i.e., views of company management about stake-holders) to identify disconnections between these views and to integrate them in a coherent manner.

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